Lucas Selbach

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    234 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Lucas Selbach commented  · 

    hi there folks,
    Just to let you know that the problem wasn´t in my Nvidia driver.

    Premiere update to 14.1 was buggy.
    Then I reverted to 14.0.4 through Adobe Cloud and everything is nice now (except for one day without editing).
    Just go to 3 dots - other versions - click previous version and INSTALL.
    best

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    Lucas Selbach commented  · 

    When changing the option Acceleration from CUDA to OPEN CL the error switched from:

    low-level exception ocurred in: Mercury GPU ... (accelerated renderer 2)
    to
    low-level exception occured in: Adobe player (player: 76)

    When switching to software acceleration, the error stopped but the titles aren't working.

    Will switch back my nvidia driver to the previous version.

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    Lucas Selbach commented  · 

    It happen to me after I upgraded my video driver Nvidia 445.87 from apr-15-2020. I will try to switch back to my old driver and get back here (but will try the mercury software option by Robert Poissant).

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