Robert Poissant

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    243 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Robert Poissant commented  · 

    UPDATE!!! A temporary solution for me is to switch the renderer from Mercury Playback GPU Acceleration Metal to Mercury Playback Engine Software...


    Same error as all of the above, started happening upon the most recent update....working on MacBook Pro (15-inch, 2017), 2.8 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3, Radeon Pro 555 2 GB Intel HD Graphics 630 1536 MB

    Please help ASAP!!!

    Robert Poissant supported this idea  · 

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