Jake Tran

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    243 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Jake Tran commented  · 

    I had this problem when v14.0 came out, reverted back to v13 which is full of its own bugs and crashes, gave it many months then tried the new v14.1 today and still the same problem.

    This is absolutely absurd that I pay so much for an app that I can't even use the latest version of.

    No, turning off GPU acceleration isn't a viable option, Adobe. Stop recommending that "solution".

    Windows 10 Pro
    i7-6700k, not OC
    64gb RAM
    GTX 1060 6gb

    Jake Tran supported this idea  · 

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