T R

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    242 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    T R commented  · 

    @Wes Howell, you must be kidding, right?
    This problem has been around for almost *a year* now. It is a huge issue *and* it affects a lot of users.

    For almost a year I cannot simply fast forward in my editing software. In 2020. This is just mind blowing. Not only can I not do it, no, it makes the software crash in a spectacular fashion.
    Every ****** freeware editing tool is perfectly capable of fast forwarding my videos, your "premium" software for premium pricing is not.

    I am not the only one to have this issue. Lots of my students have this issue. No, I don't know what exact configuration is causing the problem and frankly, I don't see it as my job to figure that out for you. If so many users *still* have this issue, it's not caused by some obscure "niche configuration" that only some users will be affected by, it's appearing all over the place.

    It's unbelievable that Adobe apparently cannot reproduce this problem. So unbelievable that in fact, I do not actually believe that Adobe has done any effort to reproduce it. There are so many people with this issue, I am sure if you would have tested it on just a few different systems, you would have come across this problem pretty soon.

    Instead there is no communication for most of the time and if there is, it's just some "we are sorry, bla bla, working on it bla bla".

    Last week we had to plan for the new semester at my university. Even though it means a lot of initial extra work for us, we decided to switch the university's entire editing workflow to DaVinci Resolve and abandon Adobe Premiere. Oh, excuse me, Adobe Premiere *Pro*. The Pro stands for "cannot fast forward".

    This is *such* an unprofessional handling to such premium pricing that I just can't get over how bad it is. This should have been your number 1 priority to get fixed and it still hasn't happened for almost a year now and there is just no excuse for it, especially with such a huge company behind the product.

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    T R commented  · 

    Sorry Adobe, this is unacceptable.

    I am teaching an introductory class in video editing at university. I now have had several students complain that they cannot export h.264 anymore, which is one of the most central functions of any editing application.

    TONS of people here seem to be unable to get rid of this problem, yet you claim you are not even able to reproduce it? Are you testing your software at all before you ship it?

    It's 2020 and you charge money for an editing application that cannot reliably play back or export h.264 videos? Seriously?

    T R supported this idea  · 

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