Regina Rivard

My feedback

  1. 309 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    235 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

    An error occurred while saving the comment
    Regina Rivard commented  · 

    Everyone that did this upgrade at my work is having problems with this. We have screaming fast machines and this bug isn't letting us utilize them. What can we do as users to help get this problem the attention it needs to get fixed? Is there someone else we should be reaching out to?

Feedback and Knowledge Base