Jessica Lamont

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    235 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Jessica Lamont commented  · 

    Hey folks. It seems like it's getting to a point where people are expressing their concerns over Adobes effort into this issue. I don't use Premiere Pro for work myself, but I'm not happy about how this issue is being handled either. Yesterday I tweeted Adobe about the issue with a link to this forum post included, and so far I got a much quicker response than from this. If anyone would also like to air their concerns about this bug with Adobe, Twitter or other social media seems to be the best bet.

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    Jessica Lamont commented  · 

    I've also been experiencing the "A low-level exception occurred in: Adobe Player (Player:5)" and it only popped up for me today. I have a mid-2015 15" Mac with macOS Catalina. Although my video isn't for a school or work project, this is still an inconvenience. I've had small minor issues with Premier in the past but they've been easy to fix myself. I have research possible solutions for this issue but it is still happening. I hope that this will be fixed ASAP.

    Jessica Lamont supported this idea  · 

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