Dan Fredley

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  1. 3 votes

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for reporting this bug. I’m not experiencing this problem on my machine, so I’d like to explore this further with you. Can you please tell me:

    What languages are your OS and After Effects are running in?

    I’d like you to try resetting the preferences, and if that doesn’t solve the problem, I’d like to get copies of the preferences files in the before/after states. Please follow these instructions:

    1. In After Effects, open Preferences > General. Click the Reveal Preferences in Explorer button at the bottom. This will open the folder where the preferences files are.
    2. Quit After Effects.
    3. In the preferences folder, navigate up one level. This will be the Adobe/After Effects folder and you’ll see folders for each release of After Effects that you’ve used on this machine (18.0, 18.1, 18.2, etc.). Move (don’t copy, just move) the 18.2 folder to your desktop…

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    Dan Fredley commented  · 

    Actually, after resetting After Effects prefs I haven't had an issue. I am also starting over with a new extensively custom keyboard, which might have caused the corruption issue in the first place with the 3D preference update. I'll let you know if it starts up again. I had gone through the other steps before resetting prefs and saved them out to see if that would work, but I was getting the same behavior. I'll send the files via email just in case you still want to look at them.

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    Dan Fredley commented  · 

    I'm running English OS and English AE.

    I followed the steps and the 3d options are still resetting after restarting the application. I have attached the files below.

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  2. 8 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Dan Fredley supported this idea  · 
  3. 3 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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