Michael Claman

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  1. 14 votes
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    8 comments  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →

    Hello all,

    I’m very sorry if you’re encountering this error. We’re investgating the cause and are working on resolving it ASAP. If possible, it would be very helpful if you could share a file with us to ensure we’re covering all possible scenarios. Please upload your file to a place that I can download it. The file will be used for testing purposes only.

    Thank you in advance,

    Rush team

    Michael Claman supported this idea  · 
    Michael Claman commented  · 

    I am editing a video in Adobe Rush on my iPad Pro. I’m halfway through a video project but suddenly the majority of my project assets say “Media Missing!” I have been able to reconnect a few, but most fail to reconnect with the “find and connect” option. For those files (videos), I’ve tried adding them to the project again straight from my local camera roll, but now they say “Unsupported media type. 1 of 1 media could not be imported.” I receive this message despite the facts that 1) the file was previously in the project and working just fine, and 2) identical file types such as the very next video in my local camera roll are in the project and operating just fine. I’ve tried signing out and closing everything, updating and restarting my iPad, and signing back in, but it didn’t help. My apps and accounts all appear to be up to date.
    Help!

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