Joey Izzo

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    3 comments  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
    Joey Izzo shared this idea  · 
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    Joey Izzo commented  · 

    Summary: Audition is frequently and randomly crashing. I'm working on a podcast which uses a lot of movie clips and a few different interview tracks. A lot of the video files are mp4s, but they seem to be generating new wav files fine. My Conformed Files folder is huge tho. It was working fine for about a month and then it started to crash on me. Now it's happening all the time and I can't figure out why!

    I've reached out to Adobe support twice: once through chat and one phone call. Nothing has worked. So far I have done all of the following trouble shooting steps: reset preferences, trashed preferences, restarted machine, updated OS, updated audition, uninstalled/re-installed audition, cleaned media cache, different external hardrives, and tried on a different computer and a different user and still crashing.

    All other adobe software is working fine and stable.

    Here's more technical info:

    macOS Mojave (10.14.6)

    Mac Pro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5

    32 GB Memory, AMD FirePro D500 3 GB

    Adobe Audition 2020 (13.0.2)

    An error occurred while saving the comment
    Joey Izzo commented  · 

    Summary: Audition is frequently and randomly crashing. I'm working on a podcast which uses a lot of movie clips and a few different interview tracks. A lot of the video files are mp4s, but they seem to be generating new wav files fine. My Conformed Files folder is huge tho. It was working fine for about a month and then it started to crash on me. Now it's happening all the time and I can't figure out why!

    I've reached out to Adobe support twice: once through chat and one phone call. Nothing has worked. So far I have done all of the following trouble shooting steps: reset preferences, trashed preferences, restarted machine, updated OS, updated audition, uninstalled/re-installed audition, cleaned media cache, different external hardrives, and tried on a different computer and a different user and still crashing.

    All other adobe software is working fine and stable.

    Here's more technical info:

    macOS Mojave (10.14.6)

    Mac Pro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5

    32 GB Memory, AMD FirePro D500 3 GB

    Adobe Audition 2020 (13.0.2)

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