Zak Johnson

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  1. 9 votes
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    3 comments  ·  Media Encoder » Render Queue  ·  Flag idea as inappropriate…  ·  Admin →
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    Zak Johnson commented  · 

    AME 14.3.2
    AE 17.1.3
    macOS 10.15.6
    Mac Pro (2019)

    With restarts of software, I can sometimes get it to AME, but then it gets hung up on "connecting to a project..." or "connecting to dynamic link"

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  2. 1 vote
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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 327 votes
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    241 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

    Zak Johnson supported this idea  · 
  4. 492 votes
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    54 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    As Wes noted, we are looking at many areas for optimization and have made strides in the last few releases already.

    We recognize there are still many areas to improve performance and we are investing in appropriate areas.

    Threads that are catch-alls are often non-actionable. Please keep giving us specific feedback on what workflows are slow for you.

    Technical solutions may not always be as obvious as some people may be suggesting as the application architecture is often very different than people’s conception.

    Short answer. Yes, we want to and will make it faster.

    Zak Johnson supported this idea  · 

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