Christian Ready

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  1. 316 votes
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    240 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

    Christian Ready supported this idea  · 
  2. 7 votes
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    12 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →
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    Christian Ready commented  · 

    I have the exact same problem on my 16-inch MBP as well.

    Model Name: MacBook Pro
    Model Identifier: MacBookPro16,1
    Processor Name: 8-Core Intel Core i9
    Processor Speed: 2.3 GHz
    Memory: 32 GB
    AMD Radeon Pro 5500M:

    Chipset Model: AMD Radeon Pro 5500M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 8 GB
    Vendor: AMD (0x1002)
    Device ID: 0x7340
    Revision ID: 0x0040
    ROM Revision: 113-D3220E-190
    VBIOS Version: 113-D32206U1-019
    Option ROM Version: 113-D32206U1-019
    EFI Driver Version: 01.01.190
    Automatic Graphics Switching: Supported
    gMux Version: 5.0.0
    Metal: Supported, feature set macOS GPUFamily2 v1
    Color LCD:
    Display Type: Built-In Retina LCD
    Resolution: 3072 x 1920 Retina
    Framebuffer Depth: 24-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Automatically Adjust Brightness: No
    Connection Type: Internal

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