We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.
If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.
We’re eager to pursue the issue further.
An error occurred while saving the commentEyal Asraf commented
Hey, i'm using premier v14 on a 5K iMac late 2015 3.2 GH quad core i5 with 16 GB RAM
the problem is when i insert a clip from my camera (canon 5d II) and try to speed up more than 199% speed the program is freeze with a low level exception occurred in: adobe player (Player:60) warning and than crash.
when i try with a clip from my DJI Phantom 3 drone it work as it should and perfectly.
this is my camera for the last 2 years and i have never had a problem like this until the program was updated to V14
please, i can't work like this and it delaying me to reales projects to my clients !!!!
what to do ??