Corban Monger

My feedback

  1. 336 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    242 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

    An error occurred while saving the comment
    Corban Monger commented  · 


    I only get this error when my Premiere project file is opened OVER THE NETWORK. I can add footage from my NAS and still edit with no problem but the *.prproj file must be on a LOCAL drive.

    I would advise everyone with this issue try transferring their project to a local drive and open it from there and see if you still get this error.

    Corban Monger supported this idea  · 
    An error occurred while saving the comment
    Corban Monger commented  · 

    I ran into this bug as well. I just finished a clean install of Mojave on a 2012 Mac Pro (5,1) with a new install of CC 2020. First time using Premiere on this computer, playback on the timeline and the error appeared.

    macOS Mojave (10.14.6)
    3.46 GHz 6-Core Intel Xeon (single X5690)
    AMD Radeon HD 7950 3GB
    64GB 1333MHz DDR3
    1TB Samsung 970 EVO NVMe SSD

Feedback and Knowledge Base