Sebastien Perier (AE Quality Engineer)
My feedback
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2 votes
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After Effects Constantly Crashing
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UXPLogs_2022-01-10_15-27-44_760709.log 1 KB -
UXPLogs_2022-01-10_15-26-19_100791.log 19 KB -
UXPLogs_2022-01-10_15-21-50_274579.log 18 KB -
UXPLogs_2022-01-10_15-19-11_526626.log 19 KB -
UXPLogs_2022-01-10_15-05-44_015844.log 19 KB -
UXPLogs_2022-01-10_14-59-44_359617.log 18 KB -
UXPLogs_2022-01-10_14-58-37_512251.log 18 KB -
UXPLogs_2022-01-10_14-46-27_424758.log 18 KB -
UXPLogs_2022-01-10_14-20-28_275795.log 24 KB
2 votesAn error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hi Nick,
sorry to hear you're facing troubles with the tutorials in After Effects. We'll be reviewing the log files provided and investigate why this is happening.
Sebastien
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1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hi, I'm Sébastien from the AE team,
I've been testing your issue in After Effects 17.7 (2020), and current version 18.2 (2021), and I have the call back working as expected. My testing code looks like that:
function renderMyQueue() {
// Getting the renderQueue
myQueue = app.project.renderQueue;// callback function
function renderStatusChanged() {if (this.status === RQItemStatus.DONE) {
alert("RQItem rendering Done");
}
}// loop to set the callback on each renderQueueItem
for (var i=1; i <= app.project.renderQueue.numItems; i++){
myQueue.item(i).onStatusChanged = renderStatusChanged;
}// initating render
app.project.renderQueue.render();}
Executing this code will trigger the alert() dialogue everytime a render is done on an item in the renderqueue.
If this doesn't fix your issue, and you'd like to share snippet of your code, you can reach out to me through email (my lastname at adobe dot com).
Hope this helps,
Sébastien -
0 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Paul,
thanks for the suggestion and the mockup, really appreciated!
Just to make sure I understand clearly, how would your "crop to current time" would differ from "trim comp to work area" (which you can define to stop at the current time too by pressing N).
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2 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Tyler,
This functionality is available on the public beta versions of After Effects and Premiere Pro. You can learn more about it here: https://community.adobe.com/t5/premiere-pro-beta/discuss-media-replacement-for-motion-graphics-templates/m-p/11507979?page=1#M1040
Hope this helps,
Sébastien -
1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Michael,
You can already track multiple points at once.
Learn more about the various options for tracking in AE, including the 3D Camera Tracker and the bundled Mocha Tracker plugin: https://helpx.adobe.com/after-effects/using/tracking-stabilizing-motion-cs5.html
Hope this helps,
Sébastien -
173 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Jesse,
We have identified a bug with the latest studio Nvidia Drivers, and it looks like this is the source of your preview issue. I would recommand updating to the latest "gamer ready" drivers.
Hope this helps,
Sebastien -
1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Hugo,
thanks for reporting this issue. The error has been fixed in After Effects 2020. There are a lot of performance improvments in 2020, and I would recommand updating through your Creative Cloud application (You can choose to keep cc2019 alongside 2020)
All the best,
Sébastien -
1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Bonjour,
Il semblerait que vous n'ayez pas les droit administrateurs sur votre machine. Si vous avez les droits administrateurs, il est également possible que les autorisations/permissions MacOS aient été corrompues.
Vous pouvez les vérifier (et les réparer) via l'utilitaire de disque.
Bien à vous,
Sébastien -
7 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hi Dustin,
we are able to reproduce the bug on our end, and we're working on it.
Thank you very much for the report, and I'm deeply sorry that this has disrupted your workflow.Seb
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8 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Ultra User,
Our Sr. Product Manager already answered this question on this UserVoice thread:
https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/33836305-full-program-multi-threaded-supportHere is the relevant quote to multi threading:
We all recognize that After Effects would benefit from additional general-purpose multi-threaded rendering. And while we can’t get into specifics here or make any promises about our future roadmap (that’s all confidential when you’re a publicly traded company), we are actively working on multi-threaded CPU rendering.
Hope this answers your question.
Seb -
1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Ola Marina,
¿De qué tutoriales estás hablando?
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8 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hi Boone,
Thanks for your quick reply. I'd love to know more about your coworkers experience with Team Projects as this is the path we are following for users working on a shared project.
I'm also adding your request in our backlog.
Cheers,
SebastienAn error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Boone,
If I understand your workflow, you need several artists to work on the same project at the same time.
Did you have the chance to try Team Projects? https://helpx.adobe.com/team-projects/using/getting-started.html
Team Projects allows exactly what you describe, with version control and conflict resolve. Could this match your needs?
Sebastien
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1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Jordan,
thanks for reaching out. This is the After Effects forums, and by reading your request, it seems that you're talking about lightroom.
You should reach out to them here: https://community.adobe.com/t5/lightroom/bd-p/lightroom?page=1&sort=latest_replies&filter=all
Hope this helps,
Sebastien -
1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hi Stephan,
We've identified a bug with Dynamic Link that is affecting After Effects 17.0.6. I'm so sorry that this is affecting you.
The issue should be fixed in the current After Effects Beta version (you can safely install it alongside your regular After Effects through your Creative Cloud Desktop App).
As another workaround, you can also revert back to After Effects 17.0.5 until the next Ae update.
Hope this helps,
Sebastien -
3 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hi Meghan,
From your comment, I wonder if the Ripple effect would be what you're looking for.
You can find it here: Effect > Distort > RippleHope this helps,
Seb -
1 vote
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Meghan,
layer boundaries are defined by the layer content. I'm not sure to understand what you want to achieve.
Sébastien
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3 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Good to know!
Glad that you got it sorted out, and thank you for reaching out.
Cheers,
SébastienAn error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hi Ole,
Thanks for your bug report. I'm going to investigate. Is there an email adress where I can reach out to you for further details?
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2 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Meghan,
When moving your layer on the Z axis, you are moving it in depth, that's why you see it shrink or grow depending if you're moving in the front or in the back.
Depending on your need, you can either use an expression on the scale parameter of your layer to keep their scale relative:
cam = thisComp.activeCamera;
distance = length(sub(position, cam.position));
scale * distance / cam.zoom;Or you can keep your layer 2D and use tools like the 2D camera tool of the open-source 3rd party tool DUIK Bassel to simulate paralax.
Depending on your need, one solution or the other might better fit your workflow.
Hope this helps,
Sébastien -
2 votes
An error occurred while saving the comment Sebastien Perier (AE Quality Engineer)
commented
Hello Jakob,
This is something that will be coming in the future: https://medium.com/adobetech/scripting-changes-in-adobes-video-applications-1bee1fc0fe47
All the best,
Seb
Hi Trsa,
I'm Sebastien from the After Effects QE Team. Can you send me an email at perier at adobe dot com so I can reach out directly with more questions and find ways to securely share some files with me?
Have a nice day,
Sebastien