Jon Springer

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    110 comments  ·  Premiere Pro » Formats  ·  Flag idea as inappropriate…  ·  Admin →
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    Jon Springer commented  · 

    And why in the world was this done in a minor version release, rather than in a major annual release (when clients are more apt to monitor big changes and the removal of functionality their businesses rely on)?

    It isn't even standard practice (or very wise) to ship software that is going to break things (read: disrupt business) in a minor version release, no matter how low the usage is deemed to be.

    It doesn't seem to be a customer-centric approach. We are really suffering needlessly because of this. We are one of the top online education platforms in the world, and process hundreds of hours of video content every year. With vendors like you, who needs competitors.

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    Jon Springer commented  · 

    When you include a functionality in your software (even unofficially), it has the tendency to generate confidence and expectation that you will continue to support it (otherwise, why include it in the first place)?

    Is .mkv playback such a burden on Premiere's code base that it just NEEDED to go? As basically a footnote in a minor version release? Is it worth ******* clients off and causing possibly catastrophic business consequences for them, when they are suddenly unable to edit or process any of their video footage in a proven useful codec?

    I guess you have no clue what this 'inconvenience' as you termed it entails. We are now faced with an entire season's worth of content that will require a software rollback to edit, along with all the .pprog version conflict nightmares that is already presenting. My apologies but I've been up for the last 18 hours dealing with this 'inconvenience' that will just keep on giving into the future.

    Thanks for that.

    P.S. the only reason we have to use .mkv is because Premiere cannot edit .mp4 files recorded in OBS without audio sync issues. So what you've done is basically created a technological impasse for clients who are using a workaround necessitated by the deficiencies of your own software. Well worth the subscription price.

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