David Jackson

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  1. 987 votes
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    439 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everybody!

    (This post was co-authored by Tim Kurkoski (After Effects Product Owner), Andrew Cheyne (After Effects Engineering Manager), and Victoria Nece (After Effects Product Manager).)

    This thread has been sitting here for quite a while without a response. To start, we want to apologize for that. We haven’t been ignoring you or your feedback – this is just a particularly complex topic. That said, it’s time for us to check in with you, clarify a few things, and give you an idea of what we’re looking at for the future of After Effects, especially when it comes to performance.

    To start, we fully understand that you want After Effects to be as fast as it can be – utilizing your computer’s hardware resources to render as fast as possible. Over the last several years, we have been working on the performance of After Effects constantly. Sometimes those performance gains…

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    David Jackson commented  · 

    Wow almost a year on. A few updates but the fundamental performance on Mac Is shameful.

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    David Jackson commented  · 

    The issue is i’d say 100% of customers want better performance. I as a Mac user feel like adobe have massively neglected this customer base: the performance with ever increasing system power and core count has never utilised such things. Given the release of the new Mac Pro and the incredible power, AE doesn’t utilise the cores/cpu or indeed the GPU. It seems from an outsiders point of view way more effort on adobe’s account has gone into performance enhancement with Nvidia and windows. As a paying customer It’s frustrating. Never seems like any real improvement in performance. No enhancements really over the lifetime of the last Mac Pro and that had beasty Gpu’s and 12 cores, yet never managed to touch any of the kit. It’s always a promise to be looked into, something you’re working on but never seems to deliver. I was a big fan of multi threading and then it disappeared. Sure it had flaws but it offered some improvement. Other developers like render garden are able to allbeit not very well give us some help, so why is this a. Taking so blooming long, and b. Not that important? Customers feel like you’re resting on your laurels. You’ve got the adobe customers trapped because there is little else in terms of competition or indeed other offerings close to AE. But that isn’t good enough.

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  2. 472 votes
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    54 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    As Wes noted, we are looking at many areas for optimization and have made strides in the last few releases already.

    We recognize there are still many areas to improve performance and we are investing in appropriate areas.

    Threads that are catch-alls are often non-actionable. Please keep giving us specific feedback on what workflows are slow for you.

    Technical solutions may not always be as obvious as some people may be suggesting as the application architecture is often very different than people’s conception.

    Short answer. Yes, we want to and will make it faster.

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    David Jackson commented  · 

    Lots of comments on this. Yet no update since 2018?!

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    0 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting this bug report.

    Does the Adobe Crash Reporter dialog appear when this crash occurs? Have you submitted the report, including your email address? If not choose Help > Adobe Crash Reporter from inside After Effects. We like receiving crash reports, and prefer that you use the “Always show this dialog” option so that you can fill in the additional information after the crash. When the Adobe Crash Report dialog appears, please ALWAYS provide notes about what you did before the crash occurred. If you have filed the bug on UserVoice, include a link to the report. We also appreciate if you both fill in your email address and check the “Yes, Adobe can contact me” option; you must add these options in order for us to be able to find your reports by your email address in our database, or to contact you to follow up…

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