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    5 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    Here is some more information for Adobe Developers.
    If I remove H key for Hand tool, and click ok:
    "ToolHand" = "()" is saved in the file.

    Load up the editor - and Hand Tool command is missing.
    Click ok again.
    "ToolHand" = "()" line is deleted from the file!

    I have noticed that command remains readable (and settable) in the Visual Editor if the line is changed to:

    "ToolHand" = ""

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    Anonymous commented  · 

    This is a huge bug which makes the Visual Keyboard Editor not fit for purpose. Also the big issue is most users will not notice the problem as commands disappear subtly from the file. So if this is the forum to report a BIG BUG, does it depend now on popularity/votes ? I feel this should be flagged to the coders for the editor immediately.

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    This is worse than expected... each time I do this - the command is erased from the shortcuts file.

    Win 7 x 64 and AE Version 15.1.2 (2018)

    I am having a frustrating issue, moving from AE 2014 to 2018. I am manually setting up shortcuts as I like them in the new editor. The issue is for some commands, if I remove the short cut, the command disappears after I save the keys. So if I assign "Take snapshot 1" to nothing and save the keys and reopen editor, that command disappears!

    Even when I go into the text file, I can see that the line has been removed! Furthermore I can see that

    AppData\Roaming\Adobe\After Effects\15.1\aeks\After Effects Default.txt = 27.5kb
    AppData\Roaming\Adobe\After Effects\15.1\aeks\AlanEddieKeys2.txt = 21kb

    The smaller filesize indicating the more I change shortcuts the more lines are deleted from the file, this is a huge issue, rendering the shortcut editor not fit for purpose. (I can't believe, there isn't more talk about this.)

    So as I unassign a command it is actually deleting the line from the keyboard shortcut file, which disables the command from appearing in the shortcut editor!

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