Jessica M (AE Dev @ Adobe)

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  1. 2 votes
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    4 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
    Jessica M (AE Dev @ Adobe) supported this idea  · 
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Mograph Mindest,

    In this particular case it is a bit of a design limitation of the Libraries panel that we can not access the destination library options (get a list of what libraries you have that we could save to) without the panel being open since it is a CEP panel and the request for paths is to the panel. Unless you are proposing that the drop down list would only have Libraries and then some new dialog or new popup would show up with a list of libraries destinations? There might be some issues with that for timing of population for destinations... but is something to think about.

    A set it and forget it option in preferences though is very much possible, and probably more likely for an easy solution that doesn't change workflows/expectations of the process. Likely this preference starting state would show libraries locations as a default since we have been shipping with this functionality. If creators had to enable libraries as a destination that might cause greater confusion than giving options to disable the libraries destination.

    I will enter it into our backlog for consideration. Thanks for taking the time to submit this request. Feel free to respond back if you have any further thoughts to add.

    All the best,
    Jessica

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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Mograph Mindest,

    Unfortunately, in order to get a list of destinations from libraries, that panel needs to be open. I understand that it sounds like you do not want to export to libraries, so an alternative solution would be needed. Would a preference option for mogrt export stating that you do not want to export to libraries (or some effect there to) be a potential option that would interest you?

    All the best,
    Jessica McMillan

  2. 1 vote
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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Gilad,

    Thank you for bringing this to our attention. Are these locally installed fonts or ones that should be automatically downloaded from Adobe Fonts?

    If you could also respond with which version of AE you are experiencing this issue with, that would be helpful.

    -Jessica

  3. 1 vote
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    2 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Chanwit,

    Thank you for reporting it to us. I have forwarded it to an an internal team to narrow down the cause.

    All the best,
    Jessica

  4. 2 votes
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    1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Ittiphon,

    Sorry you are encountering this issue, and thank you for reporting it to us. I have forwarded it to an an internal team.

    All the best,
    Jessica

  5. 1 vote
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    1 comment  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Anii,

    Sorry this is happening to you and thank you for posting here. Do you get a chance to send a crash report or is it launch and the application and system crashes in one go?

    I know I have experienced whole system crashes in other applications when an old graphics card was incompatible.

    Could you please comment as well on your system information? OS, processor, GPU, it could help point to the issue.

    All the best,
    Jessica

  6. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Alexey,

    Thanks for posting. I am able to see this issue when deleting a folder, but it doesn't prevent import. Is that the same situation as you are seeing?

    -Jessica

  7. 5 votes
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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Stuart,

    Thanks for your suggested improvement. I will have to look into it, but it is likely waiting for a response from AME and if it never received the response from AME, it would be bad to prematurely unqueue it. Would your preference be that it unqueues it upon clicking queue in ame, then requeues it if the queueing fails?

    Just curious to hear more of how you envision this workflow and what the UI would look like. I would expect it is better for most to get extra renders listed then miss exporting one from the queue?

    Thanks for your time in discussing this issue.

    All the best,
    Jessica

  8. 1 vote
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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello,

    Thank you for reporting this issue. If you recall any specifics around the crash it would help us isolate that bug to fix it.

    After Effects does have an auto save feature, and can be modified in your preferences under the Auto-Save panel. It requires an initial save of the project but then will function according to your settings.

    Hope this helps you.

    All the best,
    Jessica

  9. 1 vote
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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello,

    Thank you for taking the time to post here.

    I just tried this in my local beta build and it seems to be working on Windows. Can you let us know your version number and what OS you are on? I can see if the functionality is incorrect in that specific version/OS.

    All the best,
    Jessica

  10. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello,

    Thanks for letting us know about the issue you encountered.

    Is this version 17.0 or one of the more recent releases? Monday (pacific standard time) we released version 17.1. Even though opening and closing the application solved the issue, it would be good for us to know what version you had the issue with.

    Thanks again!

    All the best,
    Jess

  11. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello John,

    Thanks for posting here about the bug you have been running into.

    We had found a bug for an issue like this when running Touch Bar Mac systems on a pre-Catalina OS. Updating to Catalina resolved the issue on those systems. If the system cannot be updated to Catalina, a workaround on those systems is to keep typing and delete some characters and the save as field normally corrects itself after that.

    Does the description above match the computer running into this issue?

    All the best,
    Jessica

  12. 1 vote
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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Jessie,

    What version of AE are you running? This was broken for 17.0 and then subsequently fixed in 17.0.1

    Thanks for your time.

    All the best,
    Jessica

  13. 2 votes
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    1 comment  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Katharina,

    I am a developer on the AE team. I am not sure I understand the issue so please correct me if I get your steps wrong.

    1. open an .aet file that has fonts that are not on your system
    2. change a text layer with a missing font, to a font you have
    3. font change does not actually occur

    I've tried this locally on my latest builds and it works as expected. What version are you using? Are you on Windows or Mac?

    Thanks for reaching out.

    All the best,
    Jessica

  14. 9 votes
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    5 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Bob,

    Just looked at it a bit this morning. I see this was functionality that was lost when we moved to the new drop down list for fonts in the character panel (favorite support, search, etc). I see as well, when we select multiple text layers with different fonts, we are still displaying the last assigned/used font instead of a blank box. This will help us narrow down the bug solution.

    If you can track down reproduction steps for any other bugs you see related to this, please feel free to add them to this post.

    Thanks for taking the time to bring this to our attention and then follow up with your reproduction steps. I missed seeing the original post back in 2018. At the time we were aware of changes that broke the up down arrow preview functionality and that was fixed in the next release (then recent changes broke it again for 17.0) and we fixed it in 17.0.1. It is never our intention to break old workflows and this can also go in as process to test when modifications are made in this area in the future.

    Once again, thank you for taking the time to work on this with us. We as a team greatly appreciate it.

    All the best,
    Jessica

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    Jessica M (AE Dev @ Adobe) commented  · 

    Which version worked the way you would expect with multiple layers selected? I am looking to compare current and previous expected behavior if possible. Thanks!

  15. 1 vote
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    1 comment  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Axel,

    This is Jessica - a developer from the AE team.

    You can currently right click on a guide to input an exact pixel location.

    How do you imagine using names/notes on guides? Use cases would help inform how this would be used, implemented, etc.

    Thanks for posting your idea.

    All the best,
    Jessica

  16. 1 vote
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    1 comment  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Jakob,

    Thank you for your feedback. We are glad that you are enjoying and finding value in the improvements in the new release and your comment has been shared with our team!

    Thank you!
    Jessica

  17. 4 votes
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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Skye,

    You can do a few things by setting custom shortcuts using the Keyboard Shortcuts Editor. Information about that can be found here:
    https://helpx.adobe.com/after-effects/using/keyboard-shortcuts-reference.html?mv=product&mv2=ae

    You can select the shape/mask tool via a built in shortcut: Q (which is meant to cycle through the polygon shapes)f
    To cycle through the polygon shapes, you can continue to press Q to cycle forward or shift+Q to cycle backwards.

    The tool will become active as whatever you used last on your current selection (shape or mask) or it will be context based on the default for a given selected layer (mask with solid layer selected, shape if shape layer, shape if no layers are selected, etc).

    I understand though that you want the ability to toggle back and forth between the mask and shape tool (say when working on a shape layer). We have a list of small (in implementation) future features and I have added your idea to this. Thank you for submitting it!

    If there is anything in your post that you think I didn't address - please make an additional comment.

    All the best,
    Jessica

  18. 2 votes
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    2 comments  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Sharon,

    Is the request to have a previewer similar to how, say in Lightroom, you see a color style on an example image before you then use it on your own image? (i.e. https://helpx.adobe.com/lightroom-cc/using/edit-photos.html#profile) I imagine in AEs case there would be an example mini video clip that showed the effect in use.

    If that is not how you imagine it - could you explain your idea further?

    All the best,
    Jessica

  19. 1 vote
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    Under Review  ·  1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Marius,

    This is Jessica from the AE team. Thank you for taking the time to post this issue on User Voice.

    We believe this is related to an issue that occurs on 2011/2012 macs and are looking into a fix.

    Thanks,
    -Jessica

  20. 1 vote
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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Jessica M (AE Dev @ Adobe) commented  · 

    Hello Nathan,

    Can you try the font search in photoshop (PS) to see if the behavior is similar or which font is the first font in the search list when you type "sea" in PS?

    Might help us narrow down if you have a bad font file or what exactly is going on. A few of us have tried to reproduce this and are unable to at the moment so any additional details we could help.

    All the best,
    Jessica

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