tstmmr

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    5 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →

    What additional features would you like to see in a bug reporting tool?

    The UserVoice platform is a new tool (as of 2018) that Adobe DVA product teams are using to track user feedback, and allow public voting and commenting on suggestions. Prior to this, reports were not visible to the public, so no voting or discussion could occur on a given report.

    Submissions to this site are reviewed by the Adobe DVA product teams. Not every submission will receive a response, but we are reading the submission and using the feedback in our planning process for future updates to After Effects, Premiere Pro, and our sibling applications. We’ve closed many submissions to this site as completed after a new update has been released, when the submission was addressed by the update. Other submissions are closed as not actionable, or declined, if the request does not align with our development…

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    tstmmr commented  · 

    Another thing you could include on a bug report is whether the application crashes with an error message, closes without warning, or just doesn't do something expected (or does something unexpected). Then there's the usual OS, OS version, & related information so the developers can see whether the bug is platform or hardware specific (or not). This information would be inappropriate on a feature request, but, imho, a requirement on a bug report. Big difference between running Windows 7 and Windows 10! Right now, I'm trying to figure out where to report that AE version 16.0.0. keeps closing unexpectedly, and I'm pretty clueless as to what's causing it or even if it's a broad-based problem or maybe just my own installation. I haven't used the application in a couple of years, so I don't even know if it's the recent upgrade or not.

    tstmmr supported this idea  · 

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