Sergiu Mihalache

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  1. 470 votes
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    54 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    As Wes noted, we are looking at many areas for optimization and have made strides in the last few releases already.

    We recognize there are still many areas to improve performance and we are investing in appropriate areas.

    Threads that are catch-alls are often non-actionable. Please keep giving us specific feedback on what workflows are slow for you.

    Technical solutions may not always be as obvious as some people may be suggesting as the application architecture is often very different than people’s conception.

    Short answer. Yes, we want to and will make it faster.

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    Sergiu Mihalache commented  · 

    I can tell you how: they are too big and don't care about the users. What they seem to not know yet, but are about to learn, is that the bigger they are, the harder they fall. My early subscription expires soon, and I'm not renewing it. I'm sure I'm not the only one.

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    Sergiu Mihalache commented  · 

    When the 16-core Ryzen appeared, I jumped on the occasion to get better performance in Premiere. Two years later, Premiere still uses on average less than 25% of my CPU, so it seems I would have been ok with the quad-core even now, when quad-core CPUs are the budget option.

    My only hope is that Apple's jump to ARM cores, of which they will have to have plenty, will force Adobe to optimize Premiere to use more than the 4 (or even less) cores that it can use today.

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    Sergiu Mihalache commented  · 

    With the latest update even closing Premiere (or just a project) takes over 10 seconds. Project just saved, so it's not due to saving.

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    Sergiu Mihalache commented  · 

    When the average CPU will have 32 cores, maybe Adobe software will learn to use up to 8. And that will be presented as a big improvement (hopefully without a price increase).

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    Sergiu Mihalache commented  · 

    I sometimes get to the point where Premiere is unable to play a rendered series of short (couple of seconds) clips in a sequence without stuttering (although the skipped frames indicator stays green).

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    Sergiu Mihalache commented  · 

    Not even talking about the hours it takes to "analyze" the video for stabilization, with CPU usage under 5%, GPU usage at 0%, and SSD usage also almost 0%. Is the code written to idle on purpose??

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    Sergiu Mihalache commented  · 

    It takes tens of seconds, and sometimes even minutes, to save a project with a stabilized video in it. It's true that the project file can have a couple hundred MB in this case; still, writing it to a SSD cannot take this unreasonable amount of time. Auto-saves block my work for minutes at a time, and having them set to every 10 minutes (as Premiere Pro still crashes so often that frequent auto-saves are simply essential) means a waste of time of sometimes over 20%. With no reason at all.

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  2. 318 votes
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    240 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Sergiu Mihalache commented  · 

    It's their favorite excuse, downplaying the magnitude of a serious problem (Trump style) and pretending everything is fine or that they are working on it (and yet no solution comes for years). And, just as with Trump, it seems to work on at least half the people, who are pleased with Premiere and praise Adobe for the good work. Both cases are a real mystery to me...

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    Sergiu Mihalache commented  · 

    Obviously, the more we pay, the less they will do; why do something if the money is coming in a constant stream (or, better said, river) anyway?

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    Sergiu Mihalache commented  · 

    Still no news from Adobe, they seem to not care at all.

    I wonder if they cared the same if I was "unable" to pay the monthly fee... my guess is they'd care a lot and kick me out.

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    Sergiu Mihalache commented  · 

    They made sure you can't do that, as soon as you want to stop paying them, they will only take more money off your card.

    One thing they do know is how to take our money.

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    Sergiu Mihalache commented  · 

    It doesn't matter how easy it is to reproduce the bug, because Adobe doesn't care! They shut down their "support" (well, it's theoretically "currently experiencing long wait times", yet you don't have an option to wait at all) and will not accept complaints filed in any other way. So basically they are telling us to bugger off with out problems, they don't care.

    But do they care about taking our money? YES!!! Do you want to cancel your subscription now, since you can't use the software? Pay Adobe half the yearly plan and you can cancel it. I feel like I should be the one getting money back for all the time I kept paying for a software that doesn't work, but who cares what I think, certainly not Adobe!

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    Sergiu Mihalache commented  · 

    And how exactly are we supposed to "contact support" when support is unavailable since weeks (I have reported this too, but nobody seems to care)? All I get is "Our support center is currently experiencing long wait times. Skip the queues and reach us in the Community." - how are we to "contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue."
    It's so easy to blame someone else...

    Somehow I get this problem with clips shot on a Sony AX53 camcorder, Samsung Galaxy S10 smartphone and recorded by Skype (through their Android app), yet the whole team at the gigantic (money hog) Adobe has not been able to find one clip that reproduces the issue. Have you even tried???

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    Sergiu Mihalache commented  · 

    Such incompetence! Or maybe just hiding laziness behind incompetence and drinking margaritas on a beach, all paid by the users' money?

    The problem is easily reproducible when putting any legacy title on a track above a video file. After so many users complained about this problem being generated by legacy titles, have you tried using one?? What the **** are we paying you for every month?

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    Sergiu Mihalache commented  · 

    10 days from the last "update" (bugdate?) and no news from Adobe on the issue. Probably too busy counting and/or spending the loads of money they keep receiving from us for nothing.

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    Sergiu Mihalache commented  · 

    Hundreds of users are complaining and they are still "review"-ing this.

    Adobe, you're even worse than Apple: just as greedy and totally indifferent to the needs of your users! The only thing missing yet is you saying this is a "feature".

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    Sergiu Mihalache commented  · 

    Wow, thank you, Captain Obvious!

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    Sergiu Mihalache commented  · 

    Days are passing, and Adobe is showing us how much they care. It should be an easy fix: just revert the last update and maybe try to test it (at least now, that it's known to have a bug, if before releasing it was too much of an effort). Yet, nothing is happening, it's still "under review"...

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    Sergiu Mihalache commented  · 

    Same problem appeared here today, after Premiere just updated: A low-level exception occurred in: Adobe Player (Player:5) and A low-level exception occurred in: Adobe Player (Player:76). Has Adobe updated it just to bring the error to more users, so that we don't feel excluded?

  3. 439 votes
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    28 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →

    Currently, Premiere uses the Lanczos method for intrinsic scale and rotation. Lanczos is an exceptionally high-quality interpolation method which generally yields better results than bicubic, bilinear or nearest neighbor. From reading the forum post, it seems that up-scaling is the real issue here. I suggest looking at the Detail-Preserving Upscale effect in After Effects. It does a really good job and gives you some parameters to tweak to fit your specific content.

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  4. 489 votes
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    142 comments  ·  Premiere Pro » Formats  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    I don't Adobe is referring anyone to third-party software, I don't think they care enough. It's other users that try to help each other, Adobe only cares about the money they receive from us.

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    Sergiu Mihalache commented  · 

    Use Avidemux and just change the container (mkv to mp4) without re-encoding.

    Adobe is probably trying to go the Apple way and eliminate anything open-source because they can't take any fee off open-source software (and they are too greedy to let anything involving their products work without them charging someone - which eventually comes to the end-user, of course - for it).

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    Sergiu Mihalache commented  · 

    Feature removed for no reason at all, typical Adobe that seem to want to displease their paying users.

    Sergiu Mihalache supported this idea  · 
  5. 55 votes
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    6 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    They don't seem to care. And why would they, when we are paying them monthly anyway? They will only start caring when we make the definite move to other software and stop paying them, but then it will be too late to care.

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  6. 579 votes
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    151 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

    This is a great request that is certainly something we want to implement. Rest assured our engineers DO understand the importance of this feature and how to get the job done. We also know that the performance and stability of the app should be our #1 priority and that is where our focus is right now.

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    Sergiu Mihalache commented  · 

    Premiere is seems to be focusing on amateur editing now, so I don't expect such an "advanced" feature to be implemented any soon.

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    Sergiu Mihalache commented  · 

    Don't give them this kind of ideas, it will take them 5 more years to review them. Let's stick to just supporting the color charts, it's already in the second year of being under review, hopefully only 4 more left.

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    Sergiu Mihalache commented  · 

    It's one thing to praise a kid, even if he's not doing too well, in order to encourage him to learn, it's another thing to ignore the fact that Adobe is not doing almost anything to please its user base. You say they are doing what they said they would? Well, they are not, they have not improved any stability, they only brought new bugs that they then chose to not remedy before the next release came, even though lots of users were complaining about their ruined work. They also started claiming implemented requested features (albeit tiny ones, but still) when they have not been implemented at all. To me, Adobe at this moment is no different from Trump, and I hope that says enough.

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    Sergiu Mihalache commented  · 

    @David Kettle: it sounds like you're part of the Adobe team, defending them here "incognito".

    First of all, "Francis' pinned post is talking about prioritising (sic) stability" is very recent compared to the date when he took this suggestion "UNDER REVIEW" (June 07, 2019), which is still more than a year after this was first suggested _in this topic_. I bought my Colorchecker Video in 2016, hoping Adobe will give me a tool to use it...

    Secondly, the latest release was definitely not stable. It has one new, and doubtfully useful, feature, but also came with bugs (and Adobe took its sweet time to fix them).

    If you want to believe Adobe - that's your choice. All I am seeing is tens of very useful and important features requested for years, most of them under review for years, and almost nothing happening about it. One requested feature a year is not enough. Implementing dubious features like Auto Reframe when the Uservoice is full of really important requests shows us how much Adobe cares about its current customers: not at all. They are only interested in attracting new ones, hopefully amateurs that will be pleased to use 5% of the software for their basic needs and will not complain about everything else (or will, but it will bee too late, Adobe will have billed them for the whole year anyway). The ones that are already paying - well, they are paying, so why mind them?

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    Sergiu Mihalache commented  · 

    I don't think Adobe will be walking away from Premiere, not as long as they have plenty of users paying each month. They might not offer any real support anymore, although they are pretending to work on suggestions and bug reports, but they definitely will not ever stop taking our money, even if they give nothing in exchange.

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    Sergiu Mihalache commented  · 

    I think this feature (and many others that have been requested, as well as fixes or optimizations) will not be implemented anytime soon, because Adobe doesn't see any economical reason to: we are paying them for Premiere anyway, but if they spend the time (which is money) to implement a feature requested by users that are already paying, they have nothing to win (since they can't increase the price with e.g $5 per month for a feature like this, so it's just some money spent with no gain, meaning a loss). They are only interested in totally new, flashy features that might attract new users and thus increase their revenues; the ones they already got paying they don't worry about anymore.

    If this will have long-term effects remains to be seen, but Adobe is obviously more interested in increasing revenues by getting new customers than in keeping their current ones that they can't take more money from than they already do.

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    Sergiu Mihalache commented  · 

    Their "engineers DO understand the importance of this feature and how to get the job done", so the feature will not get implemented too soon, nobody at Adobe has the 10-12 work hours to do it, at least not in the next years, they are too busy counting the mountains of money they get from us.

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    Sergiu Mihalache commented  · 

    I have actually started checking Resolve, seeing as this very basic and easy to fix issue has still not been fixed after years of user requests and almost half a year of being "UNDER REVIEW". I realize that this feature required maybe several tens of hours of manpower to implement, and I can see no reason for it not to be implemented yet, none at all, especially for a software that we pay for every month.

    And yes, Resolve has other annoying issues, but at least it's free.

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    Sergiu Mihalache commented  · 

    ColorChecker Video please too!

    I bought it a couple years ago but haven't found any way to use it in Premiere Pro (none of the plugins I tried did a good job), I don't know if this the job for Adobe or X-Rite, but I would very much like to be able to use it in Premiere Pro.

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  7. 557 votes
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    49 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    @Sam Figueroa
    Just select all the clips that need to be turned in the timeline and drag the effect preset onto all at once, no need to do it for each one separately.

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  8. 65 votes
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    19 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    It usually takes them around one year to acknowledge a problem (if they ever do), and then they keep it "under review" forever, pretending to work on it, but I think they are just waiting for us to forget about it (which is not very difficult when so many other problems appear all the time).
    So don't be so surprised nothing has been do about this yet.

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  9. 77 votes
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    13 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    It takes tens of seconds to just start Premiere Pro off a Samsung 960 Evo SSD (which functions correctly, read speeds are over 3 GB/s) with a 16-core CPU and 32 GB of 3200 CL14 RAM (no other programs running). What does it do all this time, mine cryptocurrency or something??

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  10. 18 votes
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    2 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 9 votes
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    1 comment  ·  Premiere Pro » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 4 votes
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    3 comments  ·  Premiere Pro » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 12 votes
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    2 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    Of course they removed them, despite their own users asking them not to. Typical Adobe not giving a **** about their users.

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  14. 2 votes
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    2 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
    Sergiu Mihalache shared this idea  · 
  15. 160 votes
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    Under Review  ·  86 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    @TaranVH

    It's not exactly what I wanted, since the result is not editable and not very resize-able, so basically not titles anymore, but thanks anyway.

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    Sergiu Mihalache commented  · 

    you can't even make a simple crawl with this new "tool"; Adobe replaced the already mediocre "Legacy" Titler and replaced it with an even more deficient one.

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    Sergiu Mihalache commented  · 

    How do I turn hundreds of "Legacy" titles into these new ones? Why wasn't there such a tool or method provided before they were called "Legacy"?

    Sergiu Mihalache supported this idea  · 
  16. 114 votes
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    17 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergiu Mihalache commented  · 

    With Adobe's resource usage (total lack of) efficiency, I'm afraid this feature would require a high-end graphics card with tons of VRAM and and the dragging would still be choppy and very difficult to position.

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  17. 347 votes
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    Under Review  ·  71 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
    Sergiu Mihalache supported this idea  · 
  18. 432 votes
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    44 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →
    Sergiu Mihalache supported this idea  · 
  19. 76 votes
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    24 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
    Sergiu Mihalache supported this idea  · 
  20. 112 votes
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    23 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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