Paul Uusitalo (AE Quality Engineering)

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  1. 2 votes
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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Could you please provide more details here:
    Which particular file format?
    How are you importing it (local, network drive, etc.)?
    Are you using Force Alphabetical?
    Is it failing only for sequences of this format, or for all sequences?

    Any details will help us sort this out.

    Thx!

  2. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    We are constantly working to improve AE reliability. What helps us the most it to have reports of clear, specific issues our users are encountering.

    What is specifically costing you thousands?
    How are these things occurring?
    In which version(s) did they start occurring?
    Are there any successful workarounds for these issues?
    What is your OS and Hardware configuration?
    Would you be willing to provide us projects, logfiles, or other details that will allow us to reproduce or diagnose what is occurring?

    These actionable details will help us immensely.

  3. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Thank you for the report Matthew. Did you also report this into our Adobe Crash Reporter system?

  4. 6 votes
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    2 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Could you provide more details on your system please?

  5. 2 votes
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    2 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Which plug-ins specifically are you experiencing this with? For quite some time now we have instructed 3rd party plugin developers to use a known shared directory that works across AE versions specifically to eliminate the need to uninstall and reinstall them.

    Also, I don't quite understand "there was no folder created labelled "Adobe After Effects CC 2020". The current version's (17.0.4) installer most certainly does create such a directory.

  6. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Hmm, I get the not recognized file type error here, but no crash. Could you possibly upload an example .srt that is causing the crash for you? Thx!

  7. 2 votes
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Mark, we definitely are focused on these things as our top priorities. Can you give us any details about the specific context or manner in which these crashes are occurring (along with your system details)? Are you submitting them to our Adobe Crash Reporter system? If not could you please do so - along with a note referring to this post here - and then let us know you've done so (allowing us to locate them).

    Thx!

  8. 2 votes
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    2 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    This is very concerning. Could you please provide additional details as to your system configuration (hardware and software), and more specifics about what exactly is occurring (error messages, crash dialogs, etc.) when you say "the program collapses"?

    Thank you!

  9. 1 vote
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    2 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Did you submit a crash to our Crash Reporter system with notes indicating how the crash occurred? If not, could you do so.

    Thx!

  10. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Did you submit a crash report to our crash reporter system? If not, could you do so and include "BUG] PSD import and opening footage" in the notes section?

    Thx!

  11. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Could you please provide more detail here as to what is actually occurring when you say "RAM preview is broken"?

    Thx!

  12. 4 votes
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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Yes, I see it doesn't work. We are investigating it now.

    Thank you for the clear, concise report. It was very helpful.

  13. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Are you submitting these crashes to our Crash Reporter System?

  14. 1 vote
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    1 comment  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    I'm not sure what you mean by "Final Quality Mode" vs. "Preview Mode". Which specific AE settings are you referring to?

  15. 5 votes
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    4 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Can you provide details regarding your system configuration?

  16. 3 votes
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    2 comments  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Hmm, I just did a sequence read test using a 30 second 5400x1080 JPEG sequence, and AE 17.0 Mac was about 7% faster than 16.1.3.

    If this problem is persisting for you, could you provide more specific details as to how you are encountering it. Platform and OS? Exact type of JPEG you are reading? How exactly are you measuring the difference between the two? Etc.?

    Thx!

  17. 113 votes
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    5 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
    Paul Uusitalo (AE Quality Engineering) supported this idea  · 
  18. 1 vote
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    1 comment  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    I cannot reproduce this. What are your specific steps? Also, what is your system configuration?

  19. 1 vote
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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    I am not able to reproduce this with the details provided here. Could you provide additional info - platform, version of AE, exact steps you are taking, etc.? Thx!

  20. 1 vote
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    1 comment  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Uusitalo (AE Quality Engineering) commented  · 

    Could you send me a copy of the Project with the Master Properties enabled?

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