Thomas Yang

My feedback

  1. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Thomas Yang commented  · 

    Hi Michelangelo, thank you for reporting. Currently we don't enable v-sync by default for performance reasons and that's why screen tearing could be experienced, especially with high motion content. That said. You should be able to force v-sync on with GPU vendor panel such as Nvidia Control Panel and that should resolve the screen tearing artifact.

    I have some follow up questions for you:

    #1 V-sync option in NV control panel
    Did you make changes in Global Settings tab or Program Settings tab? The settings in program settings will overwrite your global settings. Please make sure you don't have an overwrite settings for After Effects in Program Settings tab that set VSync to an option other than "On". Also remember to hit Apply in Nvidia Control Panel and restart AE afterwards.

    #2 If #1 doesn't fix it, it is possible that the Intel integrated graphics is used for display rather than the Nvidia one. Let's try forcing Nvidia GPU.
    Right click on Desktop and go to Display Settings. Then go to Graphics Settings at bottom. In Graphics performance preference section, Browse and add After Effects, then click Options and choose High performance, it should show your Nvidia GPU name next to it. Then restart AE and try again.

    #3 Can you also help share your PC hardware information with DxDiag?
    Run "dxdiag" in win10 search bar. DirectX Diagnostic Tool would be launched. Hit Save All Information and share the generated txt file.

    Thanks,
    Thomas

  2. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Thomas Yang commented  · 

    Hi Jordan, I just tried with the lasted Pr/AE on my 2015 mbp and it works fine on my machine. Which version of Pr/AE are you seeing this issue? Is the same dynamiclink AE comp being opened in AE when you preview in Pr?

Feedback and Knowledge Base