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  1. 810 votes

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    594 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    All,


    first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.


    As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.


    Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?


    People on my team have received threats. I've been there over the years,…

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    M.D commented  · 

    "It's not an unusual tactic, cutting off all communication because one rude person gave them an easy out. "

    It was an excuse and a smoke screen. I was here during that period and saw nothing other than some people getting a little heated about the software they rely on for their livelihoods. Patrick merely used it as an excuse to deflect from the real issue and the fact he remains silent speaks volumes.

    Editing a project in Premiere today rather than Resolve due to it being an existing client and me using a previous edit as the template. God its awful. 1 crash, and it's been inserting black substitute frames *at random* again. I could understand it if the footage was corrupt, but no, it just wants to mess up my day again.

    Export screen is still awful.

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    M.D commented  · 

    "This is continually updated software, not a girlfriend. Stop acting like you've been personally slighted and realize how amazing it is that you can personally interact with the dev team,"

    If Premiere was a girlfriend I'd have dumped her years ago for being demanding, expensive, for gaslighting me and regularly crashing the car.

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    M.D commented  · 

    "Import and export screens stretching over 1.24 meters on my screen. This alone makes it impossible to overview your active settings, not to talk about Adobe's claim to "reduce mouse mileage"."

    But don't you edit on a MacBook Air in a coffee shop while sipping a latte and wearing a beanie hat? Pumping your output straight out to social media without any checks? Because that's where Adobe is aiming this software now it seems.

    Have a couple of projects on the go in Resolve now. Stuff that is going to have a life but isn't time critical. Faster, smoother and less 'crashy'. Not perfect but the grading is to die for. Like a sports car that has uncomfortable seats but you can forgive it because it's so fast and responsive to drive. All your clips load in seconds. You can shuttle around with no stuttering. Grading and audio editing in package. It's everything Premiere should be but isn't.

    Yes it is different. Yes I do sit here getting cross. Yes the whole database thing is taking ALOT of getting used to. But there's lots of things where I go "oh that's good". And by transitioning slowly starting with the least critical projects I'll give myself lots of time to get used to it at my own pace. Would I jump in with a time critical large project? No!

    I wonder if Adobe even look at it? Must be pretty depressing for them if they do. Like working at British Leyland in the 70's building Allegros and seeing a Ford Escort.

    No response from Adobe by post either still. The delay of any kind of response + the lack of any action shows the contempt the paying customer is held in.

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    M.D commented  · 

    Mike D:

    'Has anyone received a response from thier snail mail letters?'

    Nope. Still nothing here. Although the postman is on strike today. I don't have high hopes though.

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    M.D commented  · 

    Joe D:

    'I feel like Adobe buys companies and then ruins them.'

    Audition is a case in point. All the hard work was done by a company called Syntrillium on a package called Cooledit. Lightning fast and the framework of what we have today was established in Cooledit Pro 2 back in 2002. Bought it on the day of release. It was an amazing leap. A quite brilliant editor and all the niggles on the initial release were quickly patched out.

    If you load up Cooledit Pro 2 (still have my license on my Windows PC) you can see Adobe haven't put 20 years of continuous development into Audition, it's the bare minimum. And yes, performance is an issue yet again. (NB the old Cooledit 2 is way better than Audacity which is why I still have it as quick editor on my Windows box).

    Adobe seem to operate like one of those large companies who buy chains of shops and do the bare minimum to keep them running. Like whoever owns a certain UK newsagent chain these days. You know the one. Used to be a lovely shop, nicely fitted out and sold lots of stuff. Staff on hand to help. These days dimly lit, understaffed and famous for its terrible carpets.

    Bar of chocolate for pound anyone?

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    M.D commented  · 

    John D Frey

    I suspect Adobe consider it's all fine and working. You don't have to fix stuff if you don't consider there to be a problem!

    Anyone had a response to their letters yet? I've not heard back after 3 weeks. What an efficient and responsive organisation...

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    M.D commented  · 

    steven siegel

    Have my 2008 Mac Pro Tower in a corner of the office which has CS6 and Final Cut on it so I can get at the old pre CC projects on there. But the lock out policy has always been an issue with software as a service. You can draw an analogy with other walks of life where something is offered cheaply up front to catch you and then you get locked in.......

    Adobe would say all you have to do is buy a months sub. I'd reply that who says they'll still be around and supporting Premiere at that time? I've been around computers a long long time. Companies come and go.

    If you ever think you might need files in a Adobe free world, export the XML when you archive the edit off. It won't transfer 100%, but you'll have something to work with.

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    M.D commented  · 

    As I predicted a moderator edited my post which asks people to write to the MD of Adobe UK. Quite understandable they wouldn't want people using publicly available information to alert the bosses in Maidenhead to the absolute PR disaster in this thread.

    So far be it from me to again suggest people use Google to find out who their regional Managing Director is and write to them via snail mail. Just complaining on here this will only ever be seen by Pat and his moderators.

    Meanwhile William said "The Adobe ecosystem is unparalleled in its robustness."

    Can William tell me where I can download this robust software because I haven't got it.

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    M.D commented  · 

    "Microsoft's explicit goal is to refresh the UI so there's more space for my work, not less."

    Adobe are where Microsoft were 15 years ago. They've really sharpened up in recent years after they realised everyone hated them. Yeah they aren't perfect but they actually do listen these days instead of just exploiting their monopoly.

    Meanwhile Adobe appear to be heading down the road of the 'we know best, lets deliver Windows Vista" path.

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    M.D commented  · 

    It is blatantly obvious that the Adobe representatives here don't care what we think and we are just shouting into the void. I suggest writing by snail mail to your local Adobe office. Not email, but a good old fashioned letter. Let them see something physical not text on a screen that Patrick and friends can bury without the rest of the company ever seeing.

    For those in the UK it's

    *Address removed*

    [awaits this post being deleted]

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    M.D commented  · 

    "So who in their right mind would ever use a feature that outputs and immediately uploads to social media for you?"

    Ironically Premiere now prompts you THREE times if you want to overwrite a file yet lets you pump your output straight out to the public internet unchecked. Great thinking there lads!

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    M.D commented  · 

    "You state this is under review, please let us know whats going on..."

    We're sitting on our hands and hoping you lot eventually get bored and accept we know best.

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    M.D commented  · 

    At some point they have fixed the ability to click on an old filename to select it to be overwritten.

    But because it's Adobe it still asks you THREE TIMES if you want to overwrite the file.

    [slaps foreheard]

    Words fail me. Why not fix it so it prompts us just the once?

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    M.D commented  · 

    "Based on the lack of anything from Adobe, we're continuing our migration to Resolve. For all we know, weeding out pros is what Adobe wants."

    Do Adobe care? No. If they cared they'd have sorted out the general performance issues in Premiere years ago let alone rolled back their mess of an update.

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    M.D commented  · 

    Yes but frankly Vegas is about at that level. It's always been the domain of YouTubers until they realised Resolve was free.

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    M.D commented  · 

    I see there's a new Premiere update.

    So have they actually fixed the export window so the grown ups can use it again?

    Dare I install it or will I find Adobe have done something nuts like their own version of Clippy or something. "I see you are trying to create a video.....".

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    M.D commented  · 

    "Patrick - please share with us evidence of any professionals who think this is "a great step forward".

    I'm sure we'll hear from someone who approves of the changes any day soon!

    https://www.youtube.com/watch?v=_p_FHTV2RSA

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    M.D commented  · 

    "Just post the evidence of all the user base that is loving or responded positively to this awful change."

    Hence my earlier comment about Adobe having a rather Russian State Media view of things which Patrick clearly didn't take on board. "It's all fine, we're winning, no we won't roll back."

    On the upside, living with looking at it 10 times a day for over 2 weeks it gets marginally less irritating as time goes on. It's still time wasting, slow and utter rubbish, but it's like a piece of botched DIY. Once you start living with it you stop noticing just how awful and unprofessional it is. You start reorganising your workflow in your head about how to work around all the awful bits. You remember you have to scroll down to find critical settings. You double check everything because you know you can't trust it. You scream with frustration every time it takes up the WHOLE SCREEN. I've been using windowed systems since the days of GEM, Adobe have managed to drag us back to an era before windowing where these things *HAD* to be full screen.

    The new screen you get when the software opens. Why can't I bypass it? I don't want to be hand held through importing my footage. Why is it so slow?

    This should never have been a minor release, it should have been Premiere 2023 or some such.

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    M.D commented  · 

    I had to use the new Premiere today on location to deliver footage to a lunchtime TV news bulletin. This is a procedure I've done many times before. Shoot footage, quickly trim the footage in Premiere, encode out and upload.

    As Frank Sidebottom might say, "oh blimey". It's not just the export interface, it's the whole update!

    Loaded the footage onto the Macs SSD. Premiere complains it can't find frames. Premiere seems to freeze so I restart the process with a force quit and reload. This time everything goes in correctly. So what was the problem last time?

    I then had to sync up one simple cutaway shot but couldn't use the waveform to do so as it was going crazy and flashing.

    Then the export process. This was a time pressured environment and I was having to battle against the new encoder window. Yes I have presets but due to technical problems I was having to adjust stuff on the fly because we had less upload bandwidth than expected (what is usually a 5 minute upload was going to take half hour).

    So I'm having to think on my feet and adjust settings to send a lower bandwidth file to meet the tx time. The new interface is simply terrible in this situation. A mess. I need an intuitive interface that gives me the CRITICAL operations in an obvious place and lets me do it QUICKLY. I mean, why bury away the CRITICAL maximum render quality check box when it used to be in full view? The mind boggles.

    I want the people who authorised this 'update' to live a day in the real world!

    I could of course roll back, but as Adobe don't appear to be showing any contrition at all I'm thinking Resolve or even Final Cut would be better for these simple fast broadcast jobs. I don't like Final Cut any more, but in a simple fast cutting situation it behaves itself. Nobody wants to drive a Vauxhall, but if it gets you from A to B reliably when your Ferrari breaks down every 5 miles.........

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    M.D commented  · 

    Patrick, if you are ever looking for a career change can I suggest a job doing the PR for the Russian Government?

    Please show us these users saying how wonderful the new interface is! All I can see is people who are upset both here and on forums. Editors I speak to are scathing. Perhaps I'm not speaking to the right people. Perhaps I need to hang out with the cool kids who just knock out a video and want it put directly to their Youtube channel where they sit with a big microphone shouting, rather than have to create different iterations for clients who manage the distribution themselves.

    As Scott Crozier says, we want professional stable tools. The latest version of Premiere isn't stable and neither is the new export interface professional.

    If you really want to cater for people with no training knocking together Instagram videos from phone footage, then do a package for them. The rest of us who have far more complex projects need tools that work, with an interface for professionals that is quick and efficient.

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    M.D commented  · 

    Luke Newbold - I'm glad it's not just me having the waveform glitch.

    I've invested so much time into Premiere and this update is a total and utter mess. The export screen, regular crashing (some choice words have been typed into the 'please tell us what you did' box) and the flashing waveforms.

    I can't understand how this stuff gets through Beta. Perhaps the Beta testers aren't using the software the way we do? Or perhaps Adobe just don't listen as per the user earlier in this conversation who said he's been feeding back and ignored.

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    M.D commented  · 

    Amused you censored me calling the new interface cr*p, replacing it with just ****. Which makes it look like I used a far stronger word! Oh Adobe, you always find a way of making something far far worse!

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    M.D commented  · 

    We editors don't have time and can't risk taking part in your Beta programs. We are too busy earning a living to risk using software more bugged than the stuff you actually ship!

    People on this thread and on forums are all saying the same thing and yet, as usual, Adobe are sitting there going "no, it's the users who are wrong".

    Subscription was the worst thing to ever happen to Creative Suite. You locked us all in and can now act with the arrogance on display in your post. "The users are wrong, WE are right". Previously you wouldn't get my money for an upgrade until I'd seen that issues were sorted. And you had a commercial imperative to listen to the users. Now we're just schmucks along for the ride because if we stop paying, we can't access our old projects. The accountants at Adobe win, the users lose.

    The new GUI is clunky and requires more scrolling. Commonly used options are lost in the mess (how many times have I forgotten to enable maximum render quality). I cannot click on a file to overwrite it and have to MANUALLY type the filename. I can often be reminded TWICE I am overwriting an existing file when once is enough!

    I can get used to a new layout. But I'm faced with this utter rubbish several times a day and it's not quicker, it's not easier, it just makes what was a simple process far slower and more cumbersome.

    Yet if I load up Adobe Media Encoder, the old interface is there. The 'Use Maximum Render Quality' box is above the button I hit to start the encode process. I have tabs I can click across. Oh it's so much better and all done in seconds.

    Of course I can assume Adobe will be exporting the **** interface from Premiere into Media Encoder shortly so that is ruined as well....

    M.D supported this idea  · 
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    M.D commented  · 

    Sitting here doing edit revision after edit revision and just cannot believe this rubbish was let through any kind of testing. What would have been a few clicks to knock out another revision now involves many clicks, scrolling and having to TYPE the filename. I also get promoted TWICE if I want to overwrite a file. Oh goodness me, the people who designed this clearly don't have to use it on a daily basis!

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    M.D commented  · 

    The new design is terrible. I have to use this software every day and it's far far slower to use this screen. It's clearly been designed by committee and not by users.

    Let me select a file I want to overwrite. Present the most commonly used options at the top. Things like maximum render quality shouldn't be buried away. It's critical and needs to be near the render button.

    I know you say we can't go back to the old version (presumably because some manager who knows nothing about editing says so) but why not take your layout cues from the old design rather than foist this new cluttered mess upon us.

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    M.D commented  · 

    The new export screen is very badly designed. It takes me twice as long to use. It's clunky, requires scrolling and won't let me go into a directory and select a file I want to overwrite. I have to manually type the file name.

    The old interface was dated and yes it needed updating but the new interface seems to have been designed by people who don't use this software everyday. Please streamline it! And please make it so I can go into a directory, click on a file and then be able to overwrite that file!

    Thank you

  2. 251 votes

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    64 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    M.D commented  · 

    Yep, it's terrible. All I want is a blank project where I drag in what I want myself, not this nannying rubbish aimed at 12 year olds creating videos for Tik Tok.

    Yet another example of Adobe dumbing down their software and showing utter contempt for their long term customers.

    No doubt they'll claim the new import screen is what users want without providing any evidence of this.

  3. 105 votes

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    Under Review  ·  33 comments  ·  Premiere Pro » Projects  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 20 votes

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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 228 votes

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    40 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    M.D commented  · 

    It's like they want to be iMovie. This is a professional editing suite, not a bit of software for kids. Why do I need this extra clutter on my display? Between this and the export window I wonder if Adobe have subcontracted their UI design to Fisher Price!

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