Pruth Shankarappa

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  1. 5 votes
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    5 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Hi Rafael, Can you please tell us about the type of media that you are exporting and also the encode preset that you are using for this export? If you can open the source media file in Mediainfo tool and post the screenshot of the properties in Mediainfo that would help also.

  2. 10 votes
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    5 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Thank you Braden for your quick response and the call. We will keep you posted on this issue.

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    Pruth Shankarappa commented  · 

    Can you tell us about the media used here. Is this H.264/HEVC? frame rate? frame size? or does it happen for all types of media? A screen recording showing this issue would help us also.

  3. 4 votes
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    1 comment  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    While we look into this issue, meanwhile, does render and replace with effects burned in to replace that source/section work for you?
    If you did it then Premiere Pro will be using a rendered clip with Neat video denoise effect burned in and so it can playback real time even after trimming that rendered media.

  4. 74 votes
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    67 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Can you tell us more about the clip? such as: codec, frame rate and frame size and the camera/source of the media. Is this on Windows or Mac?

  5. 6 votes
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    4 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Could you please provide some details on your source and also proxy? format, fps, frame size and how many cameras? any effects used?

  6. 16 votes
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    3 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Can you tell us more about the file? such as: codec, frame rate and frame size and the camera/source of the media.

  7. 303 votes
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    234 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Pruth Shankarappa commented  · 

    Can you please give us a little bit more info on this issue?
    - Type of the media used (H.264 or HEVC or some other format)
    - Did you have speed applied ( > 2x) to the clip?

  8. 2 votes
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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Could you provide us with a little more info? such as which operating system and also the version of the operating system?

  9. 4 votes
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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Hi Paul,

    There are a number of different reasons this failure to occur.
    This particular failure could be in rendering an effect in GPU. Can you identify the effect(s) used at around the listed timecode (00:01:15:12 - 00:01:15:20 ) and disable it and see if export succeeds?
    Try also using Software renderer instead of CUDA/OpenCL?

    Here is a more comprehensive troubleshooting guide. https://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-rendering-or.html

    Pruth

  10. 7 votes
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    5 comments  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Can you try updating Intel driver on your PC and see if that helps?

    Following is the link to the latest driver,
    https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=80939

    But if the above link does not work then use Intel's Driver and Support Assistant for getting the correct driver for your hardware,
    https://www.intel.com/content/www/us/en/support/detect.html

  11. 7 votes
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    3 comments  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Pruth Shankarappa commented  · 

    Can you try updating Intel driver on your PC and see if that helps?

    Following is the link to the latest driver,
    https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=80939

    But if the above link does not work then use Intel's Driver and Support Assistant for getting the correct driver for your hardware,
    https://www.intel.com/content/www/us/en/support/detect.html

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