Mayank Jain

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  1. 6 votes

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    8 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Daan,

    Sorry for the problem. Can you please check in the latest beta build once? If you still see this issue, can you please share the project file and export settings?

    Thanks,
    Mayjain

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    Mayank Jain commented  · 

    Hi Edward,

    Sorry for the problem. Can you please check in the latest beta build once? If you still see this issue, can you please share screenshot/screen-recording of the issue?

    Thanks,
    Mayjain

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    Mayank Jain commented  · 

    Hi Mark/Oana, Sorry for the problem. Can you please check the latest Premire Pro version 22.4 ? Please update your Premiere Pro from Creative cloud apps. Let me know how it goes there.

    Thanks,
    Mayjain

  2. 12 votes

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    7 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  3. 2 votes

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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Kyle,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  4. 5 votes

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    3 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  5. 37 votes

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    14 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  6. 3 votes

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    1 comment  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Adam, Sorry for this problem. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

  7. 4 votes

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    1 comment  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi AndyC, Sorry for this problem again. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

  8. 49 votes

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    25 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi All, Sorry for this problem again. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

  9. 50 votes

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    48 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi All, Sorry for this problem again. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

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    Mayank Jain commented  · 

    Hi AndyC,

    Thanks for the detailed report. We are looking into it.
    Can you please check the Hevc export too? Do you feel Hevc exports from the beta build are of acceptable quality?

    So far in my testing, I found Hevc export quality better than H264. Just want to know your opinion as we dig more into this issue.

    Thanks,
    Mayjain

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    Mayank Jain commented  · 

    Hello everyone,

    Sorry for this problem. We have done some export improvements in the latest beta builds. We expect exports to come out without glitches now. You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please try and let us know how it goes in the beta build. If you still see this issue in beta builds, please share your original footage & export settings. We will check it at our end and take quick action.

    Thanks,
    Mayjain

  10. 18 votes

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    7 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem. can you please try the latest beta build once?
    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build.

    If you still see this issue in beta builds, please share your original footage(screen-recording). We will check it at our end and take quick action.

    Thanks,
    Mayjain

  11. 2 votes

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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi @Benjamin NA,

    Sorry for this problem. Was it resolved?
    can you please try the latest beta build once?
    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build.

    If you still see this issue in beta builds, please share your original footage(screen-recording). We will check it at our end and take quick action.

    Thanks,
    Mayjain

  12. 13 votes

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    6 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Tom Ensing, Paulo Pimenta, Phil Ebiner, Bruno Rodrigues,pablo bouscayrol,Emirhan Özkan,

    Sorry for this problem. We have fixed this in the latest beta builds and this is also on track to be available in normal builds. We will update you soon.

    Meanwhile, you can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build.

    Thanks,
    Mayjain

  13. 4 votes

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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Emirhan Özkan,

    Sorry for this issue. We have fixed it in the beta builds. You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build. This is on track to be available in normal builds also. We will update you soon.

    Thanks,
    Mayjain

  14. 1 vote

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    1 comment  ·  Premiere Pro » Formats  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi 豪臣 中村,

    Can you please share the media details (Camera//resolution etc.)? If possible, please share a sample media which is causing this error ?
    You can drop the media files here: https://helpx.adobe.com/creative-cloud/help/share.html

    I will check the media at my end and report back.

    Thanks,
    Mayjain

    [

    Google translator :
    こんにちは豪臣中村、

    メディアの詳細(カメラ//解像度など)を教えていただけますか?可能であれば、このエラーの原因となっているサンプルメディアを共有してください。
    ここにメディアファイルをドロップできます:https://helpx.adobe.com/creative-cloud/help/share.html

    最後にメディアをチェックして報告します。

    ありがとう、
    メイジャイン

    ]

  15. 2 votes

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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Palle Demant,

    Sorry for this issue. If you are using 4:2:2 10 bit media files, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. This means that your import performance for files that use this codec will be faster.

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-bit-h264-hevc-now-available-on-mac-arm-beta/m-p/12323477

    Please let us know how it goes for you.
    Thanks,
    Mayank

  16. 5 votes

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    2 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Rashid Williams,

    Sorry for this issue. If you are using 4:2:2 10 bit media files, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. This means that your import performance for files that use this codec will be faster.

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-bit-h264-hevc-now-available-on-mac-arm-beta/m-p/12323477

    Please let us know how it goes for you.
    Thanks,
    Mayank

  17. 10 votes

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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi anonyme cinematography ,

    Sorry for this issue. We have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fixed in the latest beta build(starting from build 58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

  18. 3 votes

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    3 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Bobby - Digital Alliance,

    Sorry for this issue. Was it resolved? can you please share one sample media where you see this issue (if possible) ?

    If it's on Mac M1, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect many issues to get fixed in the latest beta build(starting from build 22.0.0.58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

  19. 2 votes

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    1 comment  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Daniel Sullivan,

    Sorry for this issue. can you please share the following details -

    -Premiere Pro version
    -system spec which you are working on
    -one sample media where you see this issue (if possible)

    If it's on Mac M1, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fixed in the latest beta build(starting from build 58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

  20. 7 votes

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    1 comment  ·  Premiere Pro » GPUs  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi @Ishu sharma

    Sorry for this issue. can you please share the following details -

    -Premiere Pro version
    -system spec which you are working on
    -one sample media where you see this issue (if possible)
    If it's on Mac M1, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fixed in the latest beta build(starting from build 58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

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