Mayank Jain

← Adobe video & audio apps

My feedback

  1. Heavy artifacts when exporting from to h264 on MacBook Pro M1 Pro

    3 votes

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    7 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Daan,

    Sorry for the problem. Can you please check in the latest beta build once? If you still see this issue, can you please share the project file and export settings?

    Thanks,
    Mayjain

    An error occurred while saving the comment
    Mayank Jain commented  · 

    Hi Edward,

    Sorry for the problem. Can you please check in the latest beta build once? If you still see this issue, can you please share screenshot/screen-recording of the issue?

    Thanks,
    Mayjain

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    Mayank Jain commented  · 

    Hi Mark/Oana, Sorry for the problem. Can you please check the latest Premire Pro version 22.4 ? Please update your Premiere Pro from Creative cloud apps. Let me know how it goes there.

    Thanks,
    Mayjain

  2. Playback freeze

    11 votes

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    6 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  3. Premiere Pro v22 freezes and crashes during JKL timeline playback

    2 votes

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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Kyle,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  4. Timeline not responding properly to JKL playback

    5 votes

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    3 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  5. Premiere Pro CC 2022 crashes on Fast Forward

    36 votes

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    14 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem again. We have improved this workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain

  6. BAD Export Quality M1 Macbook pro.

    2 votes

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    1 comment  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Adam, Sorry for this problem. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

  7. BUG (v15.4.1) - h264 encodes are poor quality on M1 MacMini

    4 votes

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    1 comment  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi AndyC, Sorry for this problem again. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

  8. ISSUE - Poor hardware encoding quality - Mac M1 PRO chip

    37 votes

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    23 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi All, Sorry for this problem again. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

  9. BUG (v15.4.1) - h264 encodes are poor quality on M1 MacMini

    42 votes

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    43 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi All, Sorry for this problem again. We have made some fixes to increase the bit rates(file sizes) of exported files in the latest beta build(22.5.0.16 or higher) and consequently improve the quality of exported files. You should see better bit rates(file sizes) now on M1 machines in all exported files. Please check the latest beta build and let us know how it goes.

    Thanks,
    Mayjain

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    Mayank Jain commented  · 

    Hi AndyC,

    Thanks for the detailed report. We are looking into it.
    Can you please check the Hevc export too? Do you feel Hevc exports from the beta build are of acceptable quality?

    So far in my testing, I found Hevc export quality better than H264. Just want to know your opinion as we dig more into this issue.

    Thanks,
    Mayjain

    An error occurred while saving the comment
    Mayank Jain commented  · 

    Hello everyone,

    Sorry for this problem. We have done some export improvements in the latest beta builds. We expect exports to come out without glitches now. You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please try and let us know how it goes in the beta build. If you still see this issue in beta builds, please share your original footage & export settings. We will check it at our end and take quick action.

    Thanks,
    Mayjain

  10. handle variable frame rate footage

    17 votes

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    7 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi everyone,

    Sorry for this problem. can you please try the latest beta build once?
    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build.

    If you still see this issue in beta builds, please share your original footage(screen-recording). We will check it at our end and take quick action.

    Thanks,
    Mayjain

  11. Variable bit rate footage from iPhone causing instability in Premiere Pro when scrubbing/interpreting footage

    2 votes

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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi @Benjamin NA,

    Sorry for this problem. Was it resolved?
    can you please try the latest beta build once?
    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build.

    If you still see this issue in beta builds, please share your original footage(screen-recording). We will check it at our end and take quick action.

    Thanks,
    Mayjain

  12. PP 22.0 bogs down with Fuji X-T4 footage

    13 votes

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    6 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Tom Ensing, Paulo Pimenta, Phil Ebiner, Bruno Rodrigues,pablo bouscayrol,Emirhan Özkan,

    Sorry for this problem. We have fixed this in the latest beta builds and this is also on track to be available in normal builds. We will update you soon.

    Meanwhile, you can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build.

    Thanks,
    Mayjain

  13. FUJI HEVC (H.265) FILES PROBLEM IN PREMIERE PRO V.22 AND LATER

    3 votes

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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Emirhan Özkan,

    Sorry for this issue. We have fixed it in the beta builds. You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    Please let us know how it goes in the beta build. This is on track to be available in normal builds also. We will update you soon.

    Thanks,
    Mayjain

  14. Windows10のPremierePro 2022ではHEVCを読み込まないかもしれない

    1 vote

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    1 comment  ·  Premiere Pro » Formats  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi 豪臣 中村,

    Can you please share the media details (Camera//resolution etc.)? If possible, please share a sample media which is causing this error ?
    You can drop the media files here: https://helpx.adobe.com/creative-cloud/help/share.html

    I will check the media at my end and report back.

    Thanks,
    Mayjain

    [

    Google translator :
    こんにちは豪臣中村、

    メディアの詳細（カメラ//解像度など）を教えていただけますか？可能であれば、このエラーの原因となっているサンプルメディアを共有してください。
    ここにメディアファイルをドロップできます：https：//helpx.adobe.com/creative-cloud/help/share.html

    最後にメディアをチェックして報告します。

    ありがとう、
    メイジャイン

    ]

  15. PP working poorly on brand new MacBook Pro 2020 (M1 chip)

    2 votes

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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Palle Demant,

    Sorry for this issue. If you are using 4:2:2 10 bit media files, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. This means that your import performance for files that use this codec will be faster.

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-bit-h264-hevc-now-available-on-mac-arm-beta/m-p/12323477

    Please let us know how it goes for you.
    Thanks,
    Mayank

  16. Premiere is still awful slow on m1 mac.... please adobe sort out 👍. Resolve and FCX is x3 faster 😇

    3 votes

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    2 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Rashid Williams,

    Sorry for this issue. If you are using 4:2:2 10 bit media files, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. This means that your import performance for files that use this codec will be faster.

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-bit-h264-hevc-now-available-on-mac-arm-beta/m-p/12323477

    Please let us know how it goes for you.
    Thanks,
    Mayank

  17. Fix the glitchy playback issues for sony fx3/ sony a7siii 10 bit 4.2.2 h.264 on PP 15.4 native version for m1

    10 votes

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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi anonyme cinematography ,

    Sorry for this issue. We have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fixed in the latest beta build(starting from build 58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

  18. BUG: Sony A7SIII H.265 HLG doesn't display correctly in Premiere and After Effects

    3 votes

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    3 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Bobby - Digital Alliance,

    Sorry for this issue. Was it resolved? can you please share one sample media where you see this issue (if possible) ?

    If it's on Mac M1, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect many issues to get fixed in the latest beta build(starting from build 22.0.0.58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

  19. 1D X Mark III and 4:2:2 and Premiere Pro

    2 votes

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    1 comment  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi Daniel Sullivan,

    Sorry for this issue. can you please share the following details -

    -Premiere Pro version
    -system spec which you are working on
    -one sample media where you see this issue (if possible)

    If it's on Mac M1, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fixed in the latest beta build(starting from build 58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

  20. PROBLEM WITH H.264 MP4 FROM SONY A7SIII

    7 votes

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    1 comment  ·  Premiere Pro » GPUs  ·  Flag idea as inappropriate…  ·  Admin →

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    Mayank Jain commented  · 

    Hi @Ishu sharma

    Sorry for this issue. can you please share the following details -

    -Premiere Pro version
    -system spec which you are working on
    -one sample media where you see this issue (if possible)
    If it's on Mac M1, we have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fixed in the latest beta build(starting from build 58).

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here:
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

    Thanks,
    Mayjain

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