Nigel Jones

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  1. 57 votes

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    11 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    Agreed - it is time this problem was fixed please. It makes any change involving stablising footage and speed change such a long process. Premiere should be capable of supporting this by now. Much more useful than low priority UI changes !. Its a time saver and time equals money

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    Nigel Jones commented  · 

    Can we have some feature updates that users actually need for a chnage instead of some of the obscure stuff that new releases seem to contain

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  2. 26 votes

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    19 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    I lose rendered files - mainly MOGRT renders. Is this a database management bug in Premiere that still hasn't been fixed?. If not - then what is causing it?.
    I always manage my media cache and flush before a new project and major update.
    Losing rendered file is annoying and as everyone says - wastes valuable time.
    Please fix these fundamental bugs and stop messing around with things like UI changes when they are not broken.

    Focus your SW development resources on these important issues - not time wasting on fancy new features that are worthless.

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  3. 3 votes

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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    Yes - I am still having this problem - but now it seems to ne only MOGRT clips that have been rendered. If I render the timeline and then save the proejct - all OK.
    Switch off the machine and then ree-load the next day then the files are missing again (but only the MOGRT files)
    I have my project files on a separate SDD and there is an MOGRT folder there ....so assume the renders are in there.
    What is the default location that Premiere Pro uses to put MOGRT rendered files - so I can look there.
    Note - my Media Cache.Data base folders are OK as I clean these before start of a big project.
    They are on another SSD fast drive separately.
    Help !!

  4. 12 votes

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  5. 4 votes

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  6. 9 votes

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    1 comment  ·  Premiere Pro » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    I came across this post only recently but it is something which I find a pain when new version updates suddenly change the custom location you have set for your media cache files. I use a fast SSD drive away from my system drive and a warning if Premiere changes this should be made. I don’t understand why it changes it anyway if you tell Premiere to keep all your preferences. For media cache it seems to ignore this request. Please fix.

  7. 1 vote

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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    I've gone back and done more tests and only variable is Premiere Pro version.
    Version 13.1.5 (PPro 2019) fine , Version 14.9 and 15.2 has the anomaly.
    Also posted in Community

    https://community.adobe.com/t5/premiere-pro/second-monitor-video-output-minor-ripple-effect-distortion-on-video-output-pp-14-9-and-above/m-p/12156337#M355523

    Why is this happening?

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  8. 215 votes

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    173 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →

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    We understand that retiring a part of the software can create issues for some users. We are doing our best to make this a slow and steady process and are adding needed features along the way. Most importantly, we have added the ability to convert Legacy Titles into Source Graphics. While not all characteristics will translate perfectly, this should give you really good results in most cases. We’re not just taking something away, we’re adding functionality to Essential Graphics constantly. Our team is working hard to make sure it meets your workflow needs. And if it doesn’t - we want to know about it. If you feel that there is a specific feature missing in Essential Graphics please create a single UserVoice post for it, e.g. for Inner and Outer Strokes. This way it is much easier for others to vote on something actionable. Please take a look at our…

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    Nigel Jones commented  · 

    Thank you Mike B for stepping in.
    I'm only using Premiere Pro as a serious hobby for editing, but I can see the frutstration the guys below have been faced with.
    Can I make what I hope are constructive comments-
    - Adobe please dont allow an important thread like this to go on for ages without stepping in. A lot of issues could have been addressed much earlier on.
    - Suggest a very focused tutorial/video/communication is created (and advertised widely) to help users with the transition from Legacy titler to EGP. Also decsribe what is in the pipeline or under investigation requiring input (wherever possible)
    - Promote the Beta platform more than you have done. I am aware of it myself, and have used the beta version when looking at a specific issue around H264/H265 hardware encoding. It was very useful to have a totally separate Premiere Beta Installation to try things out.

    In conclusion, as already stated, we appreciate you have finite resources like any organisation, but can we see a little more time on User Forum interaction please. I think you will find it is time well spent to interact more regularly with your customers.

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    Nigel Jones commented  · 

    I find it hard to believe that the original post was made nearly three years ago and this thread is still ongoing with little (obvious) interaction from Adobe Product Management.
    It was 'Under Review' in July 2019.

    Correct me if I am wrong, but isn't the 'User Forum' supposed to be for Adobe to 'interact with customers' - to understand bugs they are experiencing and also get 'real user feedback' to ensure the product evolves correctly to support various types of businesses and users.

    There seems to be mainly one way dialogue with little coming back from Adobe Premiere Product Managment.
    This is true for this thread and many others on this Forum.

    Unless we start to see some visibility and ownership from Adobe to interact with end users and work to improve the product with visibile results, then this Forum in my opinion is a waste of user's time and internet bandwidth.

    Unfortunately the growing trend of 'Forums' seems to be a neat way for companies to park the blah blah and escape commitment of resources to provide professional and quality support.
    If a company can't commit to that, then its time for you to look for another solution provider.

    Its just an opinion.

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    Nigel Jones commented  · 

    I've been following this and many other User Voice threads now for some time and I think this is one of the few threads where I have seen any proactive positive response from Adobe on User Comments/Feedback.
    This is a positive thing, but clearly there seems a distinct lack of formal process and information gathering on User Feedback by Adobe on introduction of new features/User Interfaces.
    I question why it has taken until now for Adobe to interact on this Legacy Titler issue.
    I have switched to using the Graphics Tab titler tool myself and have to agree with the recent User Feedback posts that it falls short in a number of areas.
    In particular I have also had issues with the Shapes/Titles resizing and this is very messy.
    In some cases Premiere (14.3.1) has repeatedly crashed whilst I was trying to change a Font in a MOGRT template.
    I'll check out the exact circumstances of this again and post a reported bug

    In the meantime - can Adobe provide feedback to this forum on how the formal process of how you collect User Feedback in a 'structured manner' prior to pulling the plug on established features and User Interfaces.
    To me this is not obvious !!!

    I will check out the title in

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  9. 1 vote

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  10. 1 vote

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  11. 93 votes

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    15 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    Agree. I'm editing several episodes of a travel video where my friends have supplied a few favourite stills which I am dropping into the video timeline. Having to manually apply some effects is time consuming. Adobe please add something useful for a change. Thanks

  12. 17 votes

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  13. 17 votes

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    Nigel Jones commented  · 

    Update
    Just tried to see if new version 14.6 of Premiere Pro fixes this 'Lost Preview Files' issue - but doesn't.
    When using Quicktime based preview files (I'm using Apple Pro Res 422 files) they somehow get lost - plus looking at the file information in the Preview Video files folder reveals that they are there BUT time stamped into the future !. eg Today (24 November) some of my preview files are date stamped December 2nd 2020 ?. Weird.
    The Windows 10 Pro operating system is at 1909 version (all Updates installed) and no other software on my machine exhibits such behaviour.
    So Adobe team - what is being done to investigate this issue of lost Quicktime preview files?.

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    Nigel Jones commented  · 

    So I eventually tried version 14.2 again then to 14.3 on this Rendered Files lost issue with still same problem
    I also had a weird problem of all rendered files in the Video Preview Files folder being dated 5 days in the future !!.

    I posted something on the Premiere Pro community forum about this see -

    https://community.adobe.com/t5/premiere-pro/losing-rendered-video-clips-and-time-travel/m-p/11262981?page=1#M280886

    Ann Bens said she had seen this issue in some AE cases and thought it was related to QuickTime files only. I see Rasheed is using Pro Res.
    Updating to 14.3.1 (and some Windows 10 updates as well to version 1909 ) seems to have made this issue go away....at least the dates for Rendered files are OK now and so far I do not appear to have lost rendered files when re-loading the project, but I am keeping a close watch on this.

    I'm editing 150MBs H264 4K 3840x2160p files from my GH5 (no proxies) and the rendered files are Pro Res 422 (not i-Frame MPEG) with plan to make ProRes422 full rendered master from which then to produce various format copies - eg H265 4K etc

    Some response from Adobe Engineering on this bug report thread would be useful please. eg: Have they addressed it as enough examples below to try to reproduce it on Quicktime files?

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    Nigel Jones commented  · 

    I've just come across this problem. I'm editing in 4K and creating a final Master Pro Res 422 file so all render previews are in Pro Res 422.
    I created a folder in Preferences to make sure each Video preview is in he right posiiton. But reading below I see that you should not change default files - which is a bit crazy on Adobe's side as you have an option to create a Custom Location for Rendered files.
    I am losing rendered files every time I close project and re-open it.
    This is taking ages each time the project opens and is a pain in the xxxx.
    I'm using Version 14.1 (not very latest).
    Any comments Adobe?

  14. 126 votes

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    17 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    ...there are some sensible comments in this thread Adobe Premiere Pro team - so if you have been doing some work behind the scenes to improve stability, then it would be worth your time outlining what improvements you are making to your customers.
    This is after al, not a one way User Voice Forum is it ?

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    Nigel Jones commented  · 

    I think the code base for such a program encompassing all those funmctional blocks could be a bit difficult to manage. I think the focus on this post is trying to improve QA process on Premiere Pro releases - please.
    With Premiere Pro it is ensuring the basic foundation is strong across a selection of MAC/PC Windows environments (wherever possible - not easy I accept that)
    But I don't want my house painted a fancy colour if the foundations are going to crumble

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    Nigel Jones commented  · 

    Also agree - QA process of Premiere releases appears to be becoming non existent and they rely on the user base to debug fundamental errors. Makes you wonder if the code is a Patch work quilt !!!.
    Also agree - to stop releasing features that are not priority - Adobe are just releasing these to add to their Marketing glossy brochure. Forget those and focus on making an application work and stable please.

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  15. 7 votes

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    6 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

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    Nigel Jones commented  · 

    Thank you James for coming back to me. I am not a professional user and would say I was at an intermediate level on Pr and only just learning the Ae app.
    On the Pr Graphics question you asked about problems with re-sizing.
    I think Pierre Lois has summarised this well. I tried to move/resize a wipe on graphics element in Pr and found that all manner of changes were taking place when I wanted to only move the group itself.. This may or not be attributed to the Grouping method, my unfamiliarity, or an actual software issue.
    Again, I'm not sure this is possible but can elements have different boundary and anchor point colours (colors) to help see what you are doing?.
    I understand the need to not have to maintain two functional parts of software code (eg Legacy titler as well) for streamlining maintenance, but finding better ways to gather user feedback on such an important user interface would help us and Adobe in the longer term.
    There will always be a compromise, but engaging with your customers in a better fashion will help Adobe gain better credibility in the longer term too and stop users migrating to the competition.

  16. 6 votes

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  17. 3 votes

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  19. 88 votes

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    Hi Andrew,

    your comments are as thoughtful as they are timely.
    While I usually would have to close this item as it isn’t specific enough, I’m gonna leave it open so others can see this and add comments:

    Please come back and vote for exactly the items that you feel need a V2, some polish, or just remove friction in areas that have grown over time. Add a new request if what you’d like to see revised isn’t discussed yet.

    We’re already seeing good patterns on User Voice as to which items and areas would be good candidates for upcoming releases. You can see some of the top runners already marked as “Under Review”. And while that won’t tell you with which release exactly we’ll have things ready for you, it’s an indicator of an investment we’re making to improve features and workflows where most users express their needs.

    Cheers,…

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    Nigel Jones commented  · 

    Agree with all comments so far that focus for Adobe PP Engineering team needs to be on fixing things that don't work - eg: not being able to make a BluRay H264 disc from a PP2018 project. AME related bug - as PP 2018 calls AME 2018, ... so users are stuck. Paying a monthly Creative Suite subscription where PP existing features no longer work is not acceptable. Get bugs ironed out, otherwise having a glossy Marketing feature tick against other SW vendors list won't help you sell PP software anymore. Your customers will have gone elsewhere because of unreliable products !..
    R&D teams might like to develop new cool features - but in the real world making sure youyr software is stable, reliable and can reduce cutomer frustration is priority.
    I know as I have been R&D Manager in a large Telecomms orgnaisation for Hardware and Software. If we screwed up a release that caused one feature to stop working - we had to put this on a top priority programme and release a patch if necessary. It would be refreshing to see this from Adobe, then we would be encouraged to stick with you.
    I also like the comment below about User Voice being a good start - however, Adobe is not talking to its end customers properly. Its one way traffic guys..........

  20. 5 votes

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