Michael Stephenson

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    236 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    All,


    first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.


    As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.


    Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?


    People on my team have received threats. I've been there over the years,…

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    Michael Stephenson commented  · 

    I just want to add, without going in to specifics ... I was one of the people who was fortunate enough to have a 1 on 1 with Patrick about the new Export UI.

    I cannot state enough, how genuinely interested Patrick was in what I had to say and I truly believe they are striving to do the best they can to meet and address all of the criticisms raised here. Whatever form that takes.

    An error occurred while saving the comment
    Michael Stephenson commented  · 

    @Patrick

    I just want to say again, thanks for engaging with us on this. Whether things will change how we would like it too, it's great to get some genuine back and forth.

    Look forward to engaging further with you on this.

    "Lots of smaller issues that have been pointed out on this thread that I can totally see adding up to death by 1.000 cuts for some. We'll take a look at them, get work prioritised, and keep the ball rolling with future updates."

    This gives me hope !

    An error occurred while saving the comment
    Michael Stephenson commented  · 

    Hi Patrick,

    I very much appreciate someone has finally taken the time to actually engage on this in a meaningful way. While I clearly don't condone name calling and the like, I think the tone in general was a direct reflection of the utter frustration many of us are feeling in regards to this drastic change.

    " -The reason we were considering a change is simple: too many people reported UX difficulties with both"

    Like they are now.

    "- The new user experience has been in public beta for almost 8 months - and there's been a ton of changes. We only released the new experience after achieving high success and satisfaction ratings. "

    I get very frustrated with this response because primarily, on any platform, the users that are engaged in testing Beta branches are generally the smaller portion of the user base. Therefore assuming they speak for the boarder base is bad. The rest of us are simply to busy working to spend the time testing software.

    "- Reducing mouse mileage and reducing cognitive load was a primary target. While that has variation depending on existing muscle memory, and while by all means the outcome will be different on what it is you frequently need to do, we have done enough user testing to know that the new experience is orders of magnitude better on average compared to what we've had before"

    I cannot disagree with this more. I am at a loss to understand this. My mouse mileage on the the new Export UI went up by a factor of 100. The simple act alone of having the move the mouse for the top left of the screen the bottom right on the screen to access settings and the export button, has eclipsed any previous UI mouse movement. You also didn't explain why the window is set, scale and unmovable. I mean please tell me you honestly think I'm working less tracking options across 40 inch screens ? Not too mention I am now opening and closing to find things that were just available on the top navigation level previously. This new UI is an order of magnitude more effort to use.

    "- Export has changed to embrace what's true for most of the industry: the destination of a file has become a lot more important. Why would you want to look at lots of options if they're not meaningful to the destination you are targeting? Again, this has tested very well with a very large audience we asked to help with both the design and the implementation."

    For me you achieved the exact OPPOSITE of this this. I have gone from a UI that presented only what I needed to a UI that has whole sections I'll never use and don't need to see. I now have a UI that presents settings to me that are not meaningful to any job I am doing. The destination panel for example is simply pointless for me yet I now have to have it front and centre of the panel where previously it was a selectable tab.
    As I am sure it is the case with ALOT of users here, almost 100% of the work I do in Premiere is for OTHER people and clients. So why would I ever need to upload directly to their socials. This Export UI seems to target ONLY people who are editing for themselves. This single change is doing my head in.

    -"Is there a reason to even go to the full export menu after you've got all the pre-sets you need for the various clients you're working with (why not put the pre-sets into quick export?) "

    Yes. Because otherwise I'd have to make a new pre-set for every new client I get. So managing pre-sets becomes more effort then simply adjusting settings that were much more accessible previously. Like the Bitrate for example.

    Again, I appreciate the response Patrick, but it just fly's in the face of having a User Voice forum. I read extensively over this forum, you tube, twitter, Facebook etc. and it seem to be almost universal rejection of the Export panel. Like yourselves (obviously not in the same volume), I converse with editors daily from both TV and Film companies. No-one I have spoken too thinks it is good, so I am curious where this widely accepted audience is. Even you tubers I know are frustrated by it.

    I implore you to consider offering the Previous export UI as an option in Premiere. As it stands I am sitting on 22.2 and just won't update again until there is drastic changes in the way the new Export UI presents and functions. I have been a Premiere user for 30 yrs. I have never had any real problems with any changes or updates until now. This one is just bad.

    Thanks,
    Mick

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    Michael Stephenson commented  · 

    "Dan, would it be better if all the settings headers (Video, Audio, Effects, etc. ) stayed open after you clicked them instead only one header staying open at a time? ... ... it sounds like you'd rather see all the settings in a longer scrollable view."

    You mean like the PREVIOUS Export window ... ....

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    Michael Stephenson commented  · 

    The flow of the new UI is utterly baffling. The old UI hand ALL the settings one side. The SAME side as the export button. So it flowed from the top the bottom. The new UI starts on the upper left and moves across then down then across again. Coupled with the fact the window is not resizable or moveable make this design decision utterly baffling. Why directly swap the settings and preview window to be on exact opposite sides from both versions. Even if you had to update the UI why wouldn’t you just leave these things in place. You could have easily achieved placing the new settings directly on the right hand side with far less interruption to the flow of the window.

    As many have commented, the settings and clip selection are the exact opposite place on the window as the export button ?????? Previously is was ALL on the same side. And TABS ... its vastly easier to access and view settings with TABS. That’s why we all use them for browsing on literally EVERYTHING else. They are a superior system for organising and viewing information. Burying basic settings inside click to open menus is terrible design. The fact the window is set and unmoveable is simply unforgiveable. I am at a loss to understand that decision. Which brings us to real estate.

    This is just so obvious I’m not sure how to address it in any meaningful way. This is clearly born out of (as above) the window being set and not scalable or moveable. This seriously needs to be addressed ASAP as is it one of the main causes of frustration with the new UI. Things like left hand “destination” panel. I will NEVER use this, as many of your other users will not (I completely understand some will) but the fact it has a dedicated panel space is bizarre. Once again, could have placed on the RIGHT hand side AS A TAB and the preview window left on the left hand side ????

    The obvious layout should have been -
    PREVIEW WINDOW - DESTINATION SETTINGS - EXPORT SETTINGS

    Or preferably LEFT THE EXPORT WINDOW AS IT WAS and just added a destination tab

    The ONLY improvement I can see is having the ability to simply access presets for export. But once again, buried behind clicks and could have more than easily just been incorporated into the vastly superior previous export window.

    An error occurred while saving the comment
    Michael Stephenson commented  · 

    I wonder if anyone at Adobe reads the YouTube comments. It's universal rejection of the new Export UI. This is getting non-sensical now. Why is nobody listening to the feedback ?

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    Michael Stephenson commented  · 

    @Francis Crossman ...

    Perhaps you can explain to everyone the logic and reasoning behind the new Export UI design. Because ALOT of us are at a loss to understand it ?

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    Michael Stephenson commented  · 

    " We will not be going back to the old design or giving that as an option"

    This is a little concerning. A large portion of you users are directly telling you the previous window was a superior UX.

    Are you suggesting that you would rather keep a UI that is WORSE in use, to the previous one ? Why ?

    Like many others I have reverted back to 22.2 to get access to the previous (and better) export window and will simply never upgrade again. At least not until the Premiere team realise that this was a poorly thought out and handled upgrade and simply give us access to the previous Export UI again.

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    Michael Stephenson commented  · 

    @Franicis Crossman

    This is really BASIC UI/UX stuff. The flow of the new UI is utterly baffling. The old UI had ALL the settings one side. The SAME side as the export button. So it flowed from the top the bottom. The new UI starts on the upper left and moves across then down then across again. Coupled with the fact the window is not resizable or moveable make this design decision utterly baffling. Why directly swap the settings and preview window to be on exact opposite sides from both versions. Even if you had to update the UI why wouldn’t you just leave these things in place. You could have easily achieved placing the new settings directly on the right hand side with far less interruption to the flow of the window.

    As many have commented, the settings and clip selection are the exact opposite place on the window as the export button ?????? Previously is was ALL on the same side. And TABS … its vastly easier to access and view settings with TABS. That’s why we all use them for browsing on literally EVERYTHING else. They are a superior system for organising and viewing information. Burying basic settings inside click to open menus is terrible design. The fact the window is set and unmoveable is simply unforgiveable. I am at a loss to understand that decision. Which brings us to real estate.

    This is just so obvious I’m not sure how to address it in any meaningful way. This is clearly born out of (as above) the window being set and not scalable or moveable. This seriously needs to be addressed ASAP as is it one of the main causes of frustration with the new UI. Things like left hand “destination” panel. I will NEVER use this, as many of your other users will not (I completely understand some will) but the fact it has a dedicated panel space is bizarre. Once again, could have placed on the RIGHT hand side AS A TAB and the preview window left on the left hand side ????

    The obvious layout should have been - PREVIEW WINDOW - DESTINATION SETTINGS - EXPORT SETTINGS Or preferably LEFT THE EXPORT WINDOW AS IT WAS and just added a destination tab

    The ONLY improvement I can see is having the ability to simply access pre-sets for export. But once again, buried behind clicks and could have more than easily just been incorporated into the vastly superior previous export window.

    Michael Stephenson supported this idea  · 
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    Michael Stephenson commented  · 

    @Francis .... Change is hard ... dealing with completely unnecessary change is frustrating beyond measure. Particularly a change that is so poorly designed and thought out.

    Adobe needs to revert the exporter. The new one is a trainwreck.

    I have now rolled back to 22.2 and there I will stay. After 30 yrs of using Premiere I will now look at other software. The UI changes in 22.3 are just utterly baffling and have made it too frustrating to use.

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    Michael Stephenson commented  · 

    Thanks Kevin.

    I agree rants aren't actionable. But as below, it's a reflection of a major change clearly making users angry and frustrated, which was my point. Coupled with zero responses from the devs on the myriad on posts about this ...

    "FWIW: these UI changes have been in the Beta for almost a year. There was plenty of interaction between devs and editors at that time. A number of changes were made according to feedback. I'm sure that will continue."

    That simply speaks to a flawed dev system at Adobe and the fact the larger portion of us simply don't have time to use the beta branches. Because we are too busy getting work done. And if you read the Beta forum, it was expressed quite clearly the UI change was a bad idea. Also my comment was more referring to your suggestion that it gives the devs a chance to respond. They simply are not doing that.

    Major changes like this shouldn't just be dumped on users. They got it completely wrong in this instance. They simply need to swallow their pride and revert the UI. At the very least, an option to access to the previous one. We are telling them that. That is the whole point of this forum. Otherwise ... what's the point in having it. They changed important aspects of Photoshop. The users told them we didn't like it. They changed it back. That is the way this is meant work.

    So many of us have rolled back to R22.2 and won't upgrade again. While that's our bad many might argue, it's the first time I've EVER rolled back in over 25 yrs of using Premiere ...

    But as always Kevin, you are engaged and here to interact with us. They should give you a pay rise or something. I appreciate your time as always.

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    Michael Stephenson commented  · 

    @Kevin Monahan

    In fairness ... a lot of us have listed pretty extensively what needs to be improved, the working issues etc. in many other posts and we have received exactly zero responses from the Devs. Just radio silence.

    There is a massive lack of communication coming back our way .. which only compounds the frustration and results in a constant stream of these types of posts.

    If a Dev would just take 5 mins to post a meaningful, semi detailed response to the clearly, large blow back, against the UI changes. In might go a long way towards alleviating a lot of concerns.

    Other than just saying "We aren't going to change it so deal with it" ... which is how it came across.

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    Michael Stephenson commented  · 

    I cannot overstate what a massive PIA it was when Adobe removed direct H264 MP4 encoding from AE.

    Putting in back in would be the single BIGGEST request I would have for AE. Granted I work in a pretty niche animation industry but MP4 rendering is integral to what I do and removal added all sorts of headaches to out daily workflow

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    Michael Stephenson commented  · 

    I cannot overstate what a massive PIA it was when Adobe removed direct H264 MP4 encoding from AE.

    Putting in back in would be the single BIGGEST request I would have for AE. Granted I work in a pretty niche animation industry but MP4 rendering is integral to what I do and removal added all sorts of headaches to out daily workflow

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    Michael Stephenson commented  · 

    I 2nd this ... I require the ability to export H264 straight from After Effects. I used to have it and it was a far superior workflow than adding an extra step to AME. Some people use AE in industries other than film and TV and the removal of H264 export form AE is a major pain **********.

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