AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA)

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  1. 1 vote

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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Cameron,

    Thank you for making this report, you definitely should not be seeing crashes in AE 17.1.3 every 10 minutes. We are not aware of any specific issues causing such frequent crashes in that version of AE.

    If possible, would you be willing to answer a few questions about your setup and the crashes you're experiencing?

    - What version of macOS are you using?
    - What are the full system specs on your iMac? GPU, model, etc
    - Is the crash always triggered by a specific action?
    - When the crash occurs, does the Crash Reporter show up? If so, have you submitted these crash reports?
    - Do crashes occur in only one specific project or in all projects?

    You mentioned copy/pasting timecode; what program are you copying the text from? There is a possibility that a special character in the text might be contributing to the crashes.

    Thank you so much for any additional information, I hope we are able to get to the bottom of these crashes.
    - John, After Effects Engineering Team

  2. 2 votes

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    2 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Qing Li,

    Thank you for submitting this feature request. The Roto Brush tool can paint selection strokes along straight lines by holding Shift and clicking without dragging; this will draw a straight stroke from the end of your previous stroke to current brush position.

    Keep in mind that the Roto Brush selection detects edges and does not take the specific shape of a selection into account ( because this shape could change over time due to movement, perspective change, etc). Be sure to keep as many strokes as possible in the middle of the selection and do not draw around the outline unless necessary.

    If the subject or object you are selecting with Roto Brush is rigid within the shot, you might also try playing with the stroke duration in the Timeline, possibly keyframing the position of the stroke to give Roto Brush the same starting selection each time.

    Cheers,
    - John, After Effects Engineering

  3. 1 vote

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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Michael,

    Thank you very much for this bug report. We now have this bug filed internally and the team is taking a look.

    Thanks again,
    - John, After Effects Engineering

  4. 1 vote

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Marc,

    Thank you for reporting this issue. That is definitely an annoying bug. How often do you see this occurring? I notice from the screengrab that you have the compositions docked at the top of the window ( or possibly used tilde to maximize the Timeline ), do you dock your panel this way often and does the spacing issue occur if you have the Timelines docked elsewhere?

    If possible, a screen recording of how the extra spacing is created would be the most helpful as we try to find the fix for it.

    Thanks again for reporting and for any additional information.
    - John, After Effects Engineering Team

  5. 1 vote

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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Ardi,

    Thank you for reporting this issue. Would you mind providing more details about your system? What OS and what version of After Effects is showing this problem?

    Something you might try: see if switching the Default Output in Preferences > Audio Hardware when you are not able to playback will allow the Space/Numpad 0 to work again.

    Thanks,
    - John, After Effects Engineering

  6. 5 votes

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    1 comment  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Jan,

    Thank you for filing this request! There is an existing functionality for linking all properties of an effect in the Edit menu > Copy with Property Links. This command works for many different types of selections, from layers to individual effects, and even to individual selected properties.

    As an example, I'll often modify an effect to taste, then tap "UU" in the Timeline to reveal what I've modified, select only those properties, then Edit > Copy with Property Links. Pasting to another layer at this point will paste the entire effect, but only the selected properties will be linked with expressions to the original effect.

    Cheers,
    - John, After Effects Engineering

  7. 1 vote

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    2 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Paul,

    Thank you for reporting this bug. This is a known issue with Dropdown Menus used as Master Properties. There is not a good workaround at this time, unfortunately, other than finalizing the Dropdown Menu items before keyframing any Master Property instances.

    The team will be taking a look at this issue. Thank you for your patience and apologies for any frustrations this has caused.

    Thanks,
    - John, After Effects Engineering

  8. 1 vote

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    2 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Ignatz,

    Thank you for reporting this issue. We've seen this behavior reported by other customers as well, but we've been unable to reproduce it on our end to see about addressing the slowdown. Would you be able to provide more information about the sluggishness you're experience when showing waveforms?

    - What version of After Effects are you using?
    - Are you using Windows or macOS?
    - What GPU does your machine use?

    When you make waveforms visible and the timeline becomes choppy:
    - Do you have "Hardware Accelerate Composition, Layer, and Footage Panels" enabled in Preferences > Display?
    - What is the length of the composition and the audio file?

    Thanks very much for any additional information you can provide. Every bit helps us to get a better handle on the problem and potential solutions.

    Thanks again,
    - John, After Effects Engineering Team

  9. 1 vote

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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Ariel,

    Thank you for reporting this issue. If you could give a bit more information on your setup, it would be very helpful to us in figuring out what is causing the crash in Roto Brush.

    - What version of After Effects are you using?
    - Are you on macOS or Windows?
    - When the crash occurs, have you submitted the crash report through the Crash Reporter?

    I hope we are able to discover what is causing the crash on your system. Thanks very much for any additional information you can give,
    - John, After Effects Engineering Team

  10. 4 votes

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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello Henning,

    Thank you for reporting this bug. We've been able to reproduce it on our end as well and have passed the information on the development team.

    Thanks again,
    - John, After Effects Engineering Team

  11. 4 votes

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    2 comments  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Max,

    Thank you for reporting this issue, we are able to reproduce it on our end as well. Thank you for the reference to the update to Set Channels as well, that is very helpful. We are now tracking this issue internally as DVAAE-4215869 and this thread will be kept updated.

    Thanks again and apologies for any inconvenience this change has caused,
    - John, After Effects Engineering Team

  12. 1 vote

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    1 comment  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Rachael,

    Thank you for reporting this issue. Could you be more specific as to which offset text function is not working for you? Was it working in a previous version of After Effects?

    For the AE team to investigate what is going on, it would be ideal if you could post a link to an After Effects project which demonstrates the issue.

    Thanks very much for any further information,
    - John, After Effects Engineering

  13. 1 vote

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    2 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Dan,

    Thank you for reporting this issue. Would you mind posting the specs of the system where you are seeing this crash? OS, GPU, etc. Also, have you reported the issue to Video Co-Pilot ( the developer of Element 3D )?

    Thanks in advance for any additional information,
    - John, After Effects Engineering

  14. 2 votes

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    3 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Daniel,

    Thank you for reporting this issue. Is it a specific flavor of ProRes which is not rendering correctly? And which version of After Effects 2020 is showing the issue? The latest available version is 17.1.

    If you are able to send a sample file of the footage, it would help us to narrow down what is going wrong.

    Thank you again for reporting this issue,
    - John, After Effects Engineering Team

  15. 2 votes

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    2 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Alta,

    On macOS, the PresetEffects.xml file has been located at the following location inside the After Effects application package ( right-click the .app > Show Package Contents ) since v16.0:

    /Contents/Frameworks/aelib.framework/Versions/A/Resources/xml/PresetEffects.xml

    Please let us know if this file is missing on your local installation.

    Thanks,
    John, After Effects Engineering

  16. 1 vote

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    2 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there,

    Please update After Effects to version 17.0.6 via the Creative Cloud app and let us know if this error still is shown when you attempt to import H.264 files.

    Thanks very much,
    - John, AE Engineering

  17. 1 vote

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    4 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Rene,

    Thank you for reporting this issue. In the Transform group of the Layer and also in the "Transform: Ellipse" group, could you reset the Anchor Point and Position properties back to default and see if that lines the Nulls up with the points?

    Otherwise, it would be helpful if you could upload a sample project set up to show the offset.

    Thanks so much,
    - John, After Effects Engineering

  18. 2 votes

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    2 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Brandon,

    Thank you for reporting this issue. We haven't yet been able to reproduce the bug as you've described it, would you mind answering a few questions about your system setup and your process?

    • What type of a network are you pulling the files down from?
    • What media formats are you collecting?
    • Are you using Windows or macOS?
    • Are all the systems on your network using the same OS? E.g. are Macs opening files from Windows or vice versa?
    • Do you add the comps to the render queue yourself or are they already in the render queue when you receive the projects?

    Additionally, please double-check the compositions which have been added to the render queue; in order to be considered "queued", they must have a valid Output Module which includes both the format and the destination for the render.

    Thanks so much for any additional information,
    - John, After Effects Quality Engineering

  19. 1 vote

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Jesse,

    Thank you for filing this bug. It would be very helpful if you could provide some more information about your setup and your system's specifications.

    - Which version of AE is showing the issue? The full version number is visible in the About box and should start with "17.0..."
    - What OS are you using?
    - What GPU ( if any ) are you using and are the drivers up-to-date?
    - Would you be willing to provide the project where the problem occurs along with steps on which layer is displaying the issue?

    Thanks very much for any additional information,
    - John, After Effects Quality Engineering

  20. 8 votes

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    6 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Andy,

    Thank you for reporting this issue. Do you have a clip of the affected media that you could share? It would help us confirm the issue and also get a sense of any embedded metadata which may be affecting the displayed colors.

    - Do you have color management enabled in your project?
    - Are you using the Metal render or Software Only in Project Settings > Video Rendering and Effects?

    Please post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com.

    If you send to that address:
    A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK.
    B) Post a comment here when you have sent the email. We'll need to manually check that inbox.

    Thanks for any further information you can offer Andy.

    - John, AE Quality Engineering

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