AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA)

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  1. 1 vote

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    1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Jan,

    If you hold Alt/Option while dragging folders into the After Effects Project panel, the original folder structure should be maintained inside the project. Please give that a try and let us know if the result is what you were expecting.

    Cheers,
    - John, After Effects Engineering Team

  2. 11 votes

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    0 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. 153 votes

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    87 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    Needs More Info  ·  2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Benjamin,

    Thank you for reporting this issue. Would you be able to post a screen recording on the wiggle you are seeing when moving or animating a layer along a motion path? This will help our team reproduce and diagnose what might be going on.

    Thank you for any further info you can provide,
    - John, After Effects Engineering Team

  5. 2 votes

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    Needs More Info  ·  1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Jan,

    Thank you for reporting this issue. There is a known issue with .png sequences specifically when importing multiple image sequences, but in general, we haven't been seeing any other reported issues. Are you importing .png sequences?

    When you select the first frame of each sequence, there should be a "Multiple Sequences" checkbox in the lower portion of the Import dialog. If that checkbox is not appearing, or if only the first frame is imported when it is enabled, please let us know so we can investigate further.

    Thanks very much for any further info,
    - John, After Effects Engineering Team

  6. 2 votes

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    Needs More Info  ·  1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Jan,

    Thank you for reporting this issue. We're not able to quite reproduce the bug as you described, but it does appear that if the "Use Region of Interest" checkbox is enabled before you set the Region Of Interest, the values shown in the Output Module Settings would not reflect the actual ROI size.

    Try disabling and re-enabling "Use Region of Interest" in the Output Module Settings and let us know if Final Size, Top, Left, etc all update to the desired value. The bug here seems to be that those values don't refresh when the ROI is changed until the checkbox is toggled, but please let us know if that doesn't correspond to what you're seeing.

    Thanks again,
    - John, After Effects Engineering Team

  7. 4 votes

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    2 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. 37 votes

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    26 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes

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    Needs More Info  ·  1 comment  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Henrik,

    Thanks very much for providing this feedback. Would you able to provide either the project or EXR output for us to take a look at? Are you concluding the loss of quality from the file size/data rate alone or is there also visible degradation of the image?

    Thanks so much for any further information,
    - John, After Effects Engineering Team

  10. 1 vote

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    Needs More Info  ·  2 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Raido,

    Thank you for reporting this issue. Would you be able to provide some further information so that we can try to reproduce it:

    - What OS & OS version are you using?
    - What type of server is being accessed? For example SMB, FTP, NFS, etc.
    - What do you mean by "Data Deduplication"?

    Thanks very much for any further info,
    - John, After Effects Engineering Team

  11. 3 votes

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    2 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. 5 votes

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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Fredrik,

    Thank you for reporting this issue. This was recently fixed in the most recent Beta builds of After Effects 18.2, which can be downloaded from within the Creative Cloud app in the "Beta apps" section. If possible, please try out the fix in the Beta and let us know if it is working as expected.

    Thanks again,
    - John, After Effects Engineering Team

  14. 2 votes

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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Espen,

    Thank you for reporting this issue. It sounds like the Draft 3D mode might be enabled, which disables blending modes, similar to this reported issue: https://adobe-video.uservoice.com/forums/911311/suggestions/43007349. If you switch a layer in your comp to 3D temporarily, is the Draft 3D mode enabled? Please let us know either way and we can try other troubleshooting steps.

    Thanks very much for any further information,
    John, After Effects Engineering Team

  15. 2 votes

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    Needs More Info  ·  2 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Isabell,

    Thank you for reporting this issue. Would you be able to share a project file that demonstrates the difference in the sourceRectAtTime values when opened in 18.1 versus previous versions?

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com.

    If you send to that address:
    A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK.
    B) Post a comment here when you have sent the email. We'll need to manually check that inbox.

    Thanks very much for any further information,
    - John, After Effects Engineering Team

  16. 3 votes

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    0 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. 18 votes

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    12 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Ondřej,

    Thanks very much for reporting this issue. If you open Edit > Keyboard Shortcuts and click "V" on the keyboard graphic, what command(s) are mapped to the "None" modifier in the list on the lower-right? If there is more than one, please let us know what commands are listed.

    A potential fix might be removing any commands other than "Selection". If you give that a try, please let us know if that resolves the issue.

    Thanks very much for any further information,
    - John, After Effects Engineering Team

  18. 2 votes

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    Needs More Info  ·  1 comment  ·  After Effects » Animation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Erhan,

    Thank you for reporting this issue. The behavior you describe sounds like a possible bug; the ability to scale footage with the mouse has not been removed. Would you be able to post a link to a screen recording showing the issue you are experiencing? And what are your system specs and OS version?

    Thanks very much for any additional information, I hope we can get to the bottom of this.
    - John, After Effects Engineering Team

  19. 2 votes

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    Needs More Info  ·  1 comment  ·  After Effects » Animation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Zachary,

    Thank you for reporting this issue. Does the same issue occur no matter what the composition/footage size is? If you change the resolution of your screen, does that change the available options?

    Thanks very much for any additional information,
    - John, After Effects Engineering Team

  20. 2 votes

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    Needs More Info  ·  1 comment  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey dudes,

    Thank you for reporting this issue. Would it be possible for you to share the project file with us? Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com.

    If you send to that address:
    A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK.
    B) Post a comment here when you have sent the email. We'll need to manually check that inbox.

    Thanks for any further information,
    - John, After Effects Engineering Team

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