Adminpetergaraway (Software Engineer, Adobe DVA)

My feedback

  1. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi!

    That sounds like a bug. Would you mind giving us a bit more information so we can understand why you are seeing this issue?

    It should only take you a couple of minutes.

    adobe.ly/rushbug

    Thanks,
    Peter

  2. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi ec

    Rush should not be crashing. Would you mind giving us a bit more information so we can understand why you are seeing this issue?

    It should only take you a couple of minutes.

    adobe.ly/rushbug

    Thanks,
    Peter

  3. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Haley,

    That sounds like a bug. Would you mind giving us a bit more information so we can understand why you are seeing this issue?

    It should only take you a couple of minutes.

    adobe.ly/rushbug

    Thanks,
    Peter

  4. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Sean,

    Thanks for trying Rush and writing in. At this time Rush is only available as a subscription service.

    All the best,

    Peter

  5. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi!

    Thanks for the request. Can you please share how you want this feature to work? You can already perform a deep press from the Home Screen and select "New Project From Camera".

    Let us know if you're looking for something else.

    Best,

    Peter

  6. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi RoboBobo,

    We're aware of this issue. It's only affecting Android users. We're investigating how to resolve it. We will update once we know more. Sorry for the trouble and thanks for the report.

    Peter

  7. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Jay,

    Sorry Rush hasn't been too smooth for you. We'd love to help but unfortunately, it's difficult to have a conversation here on UserVoice. To receive immediate assistance please head to our support forum or social channels:

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  8. 6 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Tuck - Thanks for reporting these issues. The png issue displaying as black is a known issue that was introduced with iOS 13.1. We're working on resolving this issue ASAP.

    Can you please share more details about the MOV files not importing? Can you let me know what camera created these files? If you have one you can share with me I'd love to take a look.

    Thanks,

    Peter

  9. 3 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry for the trouble. To receive immediate assistance, please head to our support forum or social channels:

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

    Best,

    Peter

  10. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Croy,

    Sorry iOS isn't working well for you. Can you please tell me what type of file isn't playing back? Was it shot on your iPhone? Can you tell me what iPhone and iOS version you have?

    IF possible, if you could share the problematic file with me that would be very helpful.

    Thanks,

    Peter

  11. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi,

    Can you please try signing out and then back into Rush? Tap on the gear icon > My Account > Sign Out

    Let us know if that doesn't resolve the issue. Please follow up with us here:

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

    Best,

    Peter

  12. 134 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    28 comments  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  13. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Peter,

    Please check and update your device driver.

    The device driver version that fixes this issue is Intel Driver version 24.20.100.6286. Use the link below to download the driver version.

    https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip

    If that does not help, please let us know.

    Best,

    Peter

  14. 4 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry for the delayed response Marc. Is this issue still happening to you? If so, it would be great if you could share the png with me so I can take a look at what's going on.

    Thanks,

    Peter

  15. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Haven,

    Sorry for just getting back to you now. Is this still an issue for you in the current release? If so, please let me know.

    Thanks,

    Peter

  16. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello, alexistousimplement,

    Thank you for taking the time to write a detailed review. Please see my answers inline.

    First : it's really annoying when i import some média, they aren't in order, Ahhhhh so much time loose just to create the timeline !!!

    I do not see this in my test. Can you please tell me what source you're importing from eg Dropbox, Creative Cloud?

    Second: when i want to import a song … why is it impossible to do a search by writing the name of the music in a search bar in his own music ??? I have 10,000 songs on my phone, it's a real headache to find a music !

    This is something I'd like to see in Rush as well. It's on our radar.

    Third:
    there isn't a lot of title...

    There are over 250 titles and more being added all the time.

    and for so much you need to reconfigure them to have them like desired (conversation bubbles for exemple) …

    Not sure what you mean here. The great thing about titles in Rush is that you can make them your own (change color, font, position) and then save them and reuse them.

    And why just three little at the same time ?? You can do better !

    Sorry not sure what you're referring to here. Can you give more detail?

    Fourth : it's really slow and make some bug when i drive something in the title …

    Again, sorry I don't understand, if you can provide more detail, I'd love to try to help.

    Fifth : when i import some music, the audio bande often bug

    Not sure if this was a translate or auto-correct issue. I'm not sure what you mean.

    Feel free to write back here or on one of our social channels. Thanks very much for your feedback. I hope we can help solve any issues you're running in to.

    Best,

    Peter

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

  17. 13 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  18. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Dre,

    Sorry Rush isn't been a smooth experience for you. I want to make sure I understand the problem your encountering. Can you please let me know what type of files (video, audio?) you're trying to access and where are they kept (Dropbox, CC, local hard drive)?

    Look forward to hearing from you.

    Best,

    Peter

  19. 3 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Aaron,

    No need to provide more details, I was able to reproduce the issue and now exploring how to resolve this.

    Thanks for pointing this out. FYI if you're working on iOS, Windows or Mac this issue is not present.

    Best,

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Aaron,

    Thanks for the report. Can share a few more details about your project and setup?

    1. What device and OS do you have?
    2. Does this happen with all assets or a specific set?
    3. How are you importing your clips? From Dropbox, CC or Gallery?

    If you screengrab (thanks for sharing btw) you show an AV clip and an audio-only clip. How was the audio-only clip in track A2 created?

    Can you send me the files exhibiting this issue?

    Thanks in advance.

    Peter

  20. 7 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Tom,

    Very sorry for the trouble. Can you tell me what files you're using the are failing to export? Was it from the Pixel 3 XL or from another camera? 4k or 1080? Any effects or anything special about the project?

    Thanks,

    Peter

Feedback and Knowledge Base