Adminpetergaraway (Software Engineer, Adobe DVA)

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  1. 6 votes
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    4 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi all,

    Would you mind giving us a bit more information so we can understand why you are seeing this issue?

    If you could fill out this form that would be helpful. It should only take you a couple of minutes.

    adobe.ly/rushbug

    Thanks,

    Peter

  2. 1 vote
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    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Rebecca,

    Check out this tutorial here to see if it helps. If not, please let us know and I'd be happy to help troubleshoot further.

    https://youtu.be/SVR_i50bJp0?t=214

    Best,

    Peter

  3. 242 votes
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    48 comments  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the feedback John and Pete! Adding iOS Files support should make this workflow pretty seamless. I've merged this thread to the existing request.

    Thanks again,

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the feedback, David. We know this iOS Files support is very important. I've added your request to the existing thread.

    Stand by....

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  4. 1 vote
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi christopher,

    Sorry, that's happening. Can you please click on the link below and fill in the details so we can investigate this issue? It should only take you a couple of minutes.

    adobe.ly/rushbug

    Thanks,

    Peter

  5. 8 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  6. 2 votes
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    0 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  7. 1 vote
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Glad you're enjoying Rush! Thanks for the feedback :)

    Peter

  8. 3 votes
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    1 comment  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Thomas,

    I want to make sure I understand your request. Do you want to save projects to a USB/external drive or do you want to import your media from a USB/external drive?

    Thanks,

    Peter

  9. 1 vote
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Valerie,

    Sorry, your projects are not appearing. Can you provide a few more details?

    1. What version of Rush do you currently have installed?
    2. When you signed out of Rush, did you sign back in using the same login information?
    3. Did you update or delete Rush (and then reinstall) before logging in?
    4. Do you have your projects synced to Creative Cloud or were they local only?
    5. Have you tried being connected to WiFi and also cellular service?

    I hope we can sort this out for you ASAP.

    Peter

  10. 1 vote
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    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi iwata,

    Are you still experiencing this issue? If so, can you please file a report here

    adobe.ly/rushbug

    Sorry for the trouble!

    Peter

  11. 1 vote
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Eric,

    A few things you can try

    1. Make sure you have the same version of the Creative Cloud desktop app on both computers.
    2. Make sure you have the same version of Rush on both computer.
    3. Make sure signed in using the same Adobe ID on Creative Cloud/Rush app

    If you're still experiencing issues please reach out to us here

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Best,

    Peter

  12. 101 votes
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    34 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Robert,

    Sorry Rush is crashing on export. Would you mind giving us a bit more information so we can understand why you are seeing this issue?

    It should only take you a couple of minutes.

    adobe.ly/rushbug

    Thanks,
    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    If anyone is having trouble exporting their video please reach out to our support team here

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

    Best,

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi!,

    Sorry Rush isn't performing well for you. I would like to try to help understand what’s causing the issues. Can you please answer a few questions?

    1. What device and iOS version do you have?
    2. What type of video do you have? 4k, 1080 clips? Long? Short?
    3. Do you have plenty of free storage space on your devices?

    Thanks in advance for the information.

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    Sorry Rush isn't performing well for you. I would like to try to help understand what’s causing the issues. Can you please answer a few questions?

    1. What device and iOS do you have?
    2. What type of video do you have? 4k, 1080 clips? Long? Short?
    3. Do you have plenty of free storage space on your devices?

    Thanks in advance for the information.

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Lauren,

    Sorry Rush hasn't been running smoothly. Can you provide a few more details?
    1. What type of clips are you using? 4k, 1080p?
    2. What steps did you take that led to the crash?
    3. Can you include a screenshot of your project so I can see what it looks like?

    Thanks!

    PG

  13. 1 vote
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Deepak,

    Thanks for writing in. You can choose whether you want Rush to sync your projects and media or not. If you do not want your projects/media to sync, just uncheck the " Sync with CC" checkbox when you create a new project.

    Check out this page for more details about how syncing works in Rush.

    https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html#targetText=Syncing%20your%20projects%20in%20Premiere,are%20reflected%20on%20the%20desktop.

    Thanks,

    Peter

  14. 2 votes
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    1 comment  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Mamdouh,

    Thanks for your feedback. The exported media should not look bad. We'd love to help understand why this is happening. Can you please head to our support forum or social channels:

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  15. 1 vote
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    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi!

    Thanks for writing in. VOB files are not edit-friendly files. Most editing software do not support VOB as the performance and quality are bad. There are a few options to convert them to mp4.

    https://handbrake.fr/

    or

    https://www.freemake.com/how_to/free_vob_converter

    Hope this helps!

    Peter

  16. 1 vote
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    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Mr. Panda

    Thanks for writing in. Can you please give some more details on your request? What would you like to be fast?

    Thanks,

    Peter

  17. 1 vote
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    2 comments  ·  Premiere Rush » Getting Started  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi bpete,

    Can you confirm you do not see the scissors icon if you scroll to the way to the right on the bottom toolbar? The icon is between the Transform and the Duplicate buttons.

    Thanks,

    Peter

  18. 2 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi!

    Thanks for the request. For clarity, are you looking for your media to be saved to iCloud or the ability to import your media from iCloud?

    Thanks!

    Peter

  19. 1 vote
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi John,

    Thanks for taking the time to write in. We definitely want your experience in Rush to be enjoyable. It's difficult to have a conversation here in UserVoice. Can you please head to our support forum or social channels and provide some more details about your system and exactly what you're seeing? Screen recordings are super helpful!

    Here's where you can find us
    support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  20. 2 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the feedback, Will. Do you want to see the trim handles thinner or the border around the whole clip or both?

    Thanks again!

    Peter

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