Adminpetergaraway (Software Engineer, Adobe DVA)

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  1. 354 votes
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    15 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Tobias,

    Thanks for writing. Can you please provide in more detail of exactly what you're trying to achieve here and how we can help you achieve it? I have an idea of what you're wanting but I want to make sure it's perfectly clear.

    Thanks!

    PG

  2. 8 votes
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    4 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Chris,

    Sorry Rush isn't performing well for you. Can you please answer a few questions?

    1. What device and iOS do you have?
    2. What type of video do you have? 4k, 1080 clips? Long? Short?
    3. Do you have plenty of free storage space on your devices?

    Look forward to hearing back.

    PG

  3. 6 votes
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    4 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Actually, you're anonymous so I don't have your contact info. Can you send me a direct link to download the file?

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry for the delay! I was not notified of your response. I will send you an email with instructions.

    Thanks for being willing to share.

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    I'm trying to find files from the Mavic Pro 2. Would you be willing to share a small set of files with me? These will not be shared and only used for testing.

    Also, what computer and OS do you have?

    Thanks and sorry for the inconvenience.

    PG

  4. 3 votes
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    5 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    The free version does allow you to export locally. Here's how it works.

    iOS:
    On iOS, we always save a copy of your video to the Camera Roll on export.
    Tap on Share > Tap Export. Once rendering is complete, the rendered file is saved to your Camera Roll. We then give you options to publish to multiple social destinations.

    Desktop:
    Click on Share > Enable Local toggle > Click on Export.

    As of now, you import media from One Drive on Windows computers but you cannot Share directly to One Drive from Rush.

    Hope this helps!

    PG

  5. 3 votes
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    2 comments  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Bob,

    Thanks for taking the time to write in and provide feedback. In case you haven't seen our tutorials please check them out here:

    https://helpx.adobe.com/rush/tutorials.html

    As for making still images longer. You can extend the still image as long as you need by selecting the still image in the timeline, drag on the yellow clip handles.

    All the best,

    PG

  6. 1 vote
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    1 comment  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Jeff,

    We have received a few reports where users see a green, pink or purple haze or lines in the Rush Preview Monitor or the exported file. This issue occurs if the Intel display driver is out of date or not compatible with the computer.

    Solution:

    Install Intel display driver version 25.20.100.6326 from this link:
    https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=80939

    Please let us know if this does or does not work for you.

    Best,

    PG

  7. 4 votes
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    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Nice idea Stanislav! Thanks for writing in.

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  8. 5 votes
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    2 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Great suggestions Jarrod. Thanks for writing in. I think these are great ideas and would be helpful to include in the app.

  9. 4 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Jarrod ,

    Thanks for your feedback. Just in case you’re not aware, you can lock tracks in Rush to avoid clips from shifting on other tracks if you prefer them to stay in place or not delete when editing in the primary video track.

    To access track controls (lock, mute audio/video) click the Control Tracks button in the bottom left of the desktop and iPad version, bottom iPhone version.

    I know this isn’t exactly what you want but hope it helps!

    PG

  10. 1 vote
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    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Heriberto,

    Please see this link for details on how to import on the desktop and mobile devices.

    https://helpx.adobe.com/rush/help/import-footage.html

    Best,

    PG

  11. 4 votes
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    5 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Marc,

    Thanks for the response. Someone should be reaching out to you directly if they haven't already.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Marc

    I also would expect the previous destination you selected to be remembered. I'd like to get the added to the app. If you'd like, you can make a sperate feature request from this so that others can vote for it as well.

    For the missing media issue. I have a few questions.

    1. Can you reproduce this issue? Always? Sometimes?
    2. Was this a synced project?
    3. Have you tried to sign out and back into the Create Cloud desktop app?

    Sorry for the hassle here. Hope we solve this.

    PG

  12. 10 votes
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    3 comments  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    This can be done in the current version of Rush. Check out this tutorial for more info

    https://helpx.adobe.com/rush/how-to/customize-animated-titles.html?playlist=/ccx/v1/collection/product/rush/topics/rush-get-started/collection.ccx.js&ref=helpx.adobe.com

    If you have a different idea please let us know.

    Best,

    Peter

  13. 8 votes
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    3 comments  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Ah great! I can reproduce. So not really great but this gives us something to work off of. Sorry, this is happening but it sounds like you have a workaround for the time being.

    We'll look into this right away. Thanks again for the report and help reproducing this issue.

    PG

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Dan,

    I wasn't able to reproduce this issue using a custom font from Anyfont. Can you please provide a few more details about your setup?

    1. What iOS and OS version do you have?
    2. What font is causing the crash?
    3. Are all fonts installed through Anyfont causing Rush to crash?
    4. What method did you use to install the font?

    Thanks for the report and for your help.

    PG

  14. 13 votes
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    2 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Good request Paul! I'll upvote that myself :)

    Best,

    PG

  15. 1 vote
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    1 comment  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Tor,

    As of build 1.0.1 Rush iOS only supports exporting to 1080p30. That's why you're hitting this issue. We're working hard to get 4k exports into the app. In the meantime, you can sync your project to desktop and export 4k from there.

    Sorry for the inconvenience and thanks for the report.

    PG

  16. 3 votes
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    1 comment  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    You're right! That's not correct. We have received a few reports where users see a green, pink or purple haze or lines in the Rush Preview Monitor or the exported file. This issue occurs if the Intel display driver is out of date or not compatible with the computer.

    Solution: Install Intel display driver version 25.20.100.6323 from this link:
    https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=80939

    Please let us know if that doesn't solve this issue. Thanks!

    PG

  17. 3 votes
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    3 comments  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry, you running into this issue. Can you try the following

    1. Quit Rush
    2. Sign out of the Creative Cloud app
    3. Sign back into the Creative Cloud app
    4. Relaunch Rush

    Does this resolve the issue?

    PG

  18. 3 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    Sorry, navigating your way through Rush hasn't been going smoothly. Here's how you apply a transition to a clip in Rush

    1. Select a clip in the timeline
    2. Open the Transition Inspector (the second button down on the right side of the app. Looks like an hourglass)
    3. With the clip selected, select 1 of the 3 transitions listed

    This will apply a transition to the beginning and end of the selected clip.

    Hope that helps! Let us know if you have any more questions. Also, check out this link for helpful tutorials
    https://helpx.adobe.com/rush/tutorials.html

  19. 10 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Ok got it! Good request! Thanks for clarifying.

    PG

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Also here are some helpful tutorials to learn more about Rush
    https://helpx.adobe.com/rush/tutorials.html

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Anthoney,

    You can set the opacity for any clip in Rush. Try this:
    1. Select a clip in the timeline
    2. Open the Transform Inspector
    3. Open the Advanced section
    There's an Opacity slider under the Appearance section

    Let us know if you have any trouble using this feature. Thanks!

    PG

  20. 2 votes
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    3 comments  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Appreciate the report Tia! Thanks.

    PG

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Tia,

    Where did you get this title? From Adobe Stock or did you make it in Premiere Pro? Is it possible the background color was accidentally changed to white? Can you change the background color manually?

    I'd be happy to look at the title for you. Please let me know.

    Thanks,

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 

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