Adminpetergaraway (Software Engineer, Adobe DVA)

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  1. 5 votes
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    10 comments  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    As Ben mentioned, songs that appear dimmed need to be downloaded to your device before they can be used in Rush. Go to the Music app to download the song.

    Songs from an Apple Music subscription cannot be used because they are protected by digital rights management (see details below). In order to use songs from Apple Music, they need to be purchased.

    Details about digital rights management (DRM) can be found here:
    https://www.apple.com/legal/internet-services/itunes/us/terms.html

    Help this helps! Let us know if you have additional questions.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  2. 2 votes
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    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    Songs that appear dimmed need to be downloaded to your device before they can be used in Rush. Go the Music app to download the song.

    Songs from an Apple Music subscription cannot be used because they are protected by digital rights management (see details below). In order to use songs from Apple Music, they need to be purchased.

    Details about digital rights management (DRM) can be found here:
    https://www.apple.com/legal/internet-services/itunes/us/terms.html

    If does not help please let us know!

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  3. 681 votes
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    Hi All. Thank you for sharing your desire for a Ken Burns style effect. We’re investigating the request and will continue to keep you updated

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Heath,

    You can apply any of the transitions to still images. Are you looking for something else?

    FYI: Additional transitions can be found in Adobe Stock in the Titles panel, by searching for "transitions". These function differently than the native transitions. They must be added above the video/still image in V2+ tracks.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  4. 1 vote
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    1 comment  ·  Premiere Rush » Getting Started  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    Sorry for the trouble. There should be no limit (well maybe 24hr video) to the duration of a video you can import into Rush.

    1. What device and OS are you using?
    2. What camera recorded the video?
    3. What type of video are you trying to import? HD? 4k? Slowmo?

    Thanks in advance for the response.

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  5. 4 votes
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    4 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Max,

    I've tried many times to replicate this issue without success. Sorry to ask for more details but can you please share a screenshot or recording of the project you made? Also, tell me what type of audio you imported and for bonus points the song name).

    Thanks!

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Max,

    I'm sorry this is happening. The team has not been able to reproduce this issue but we would love to get it fixed ASAP.

    Can you please give us (as detailed as possible) steps to reproduce this problem? Example:
    1. Open Rush on iPad iOS 12.x
    2. Tap the + button to create a new project
    3. Select 2 video clips from the camera roll + 1 audio clip from music library
    4. Change volume of clip or apply color changes
    5. Export video with automatic settings

    These types steps will greatly increase the chance of us being able to reproduce and fix the issue.

    Thanks in advance,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  6. 8 votes
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    1 comment  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the report! We hope to have this resolved in a future release. Please keep an eye out for this in an upcoming version.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  7. 2 votes
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    2 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  8. 2 votes
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    1 comment  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    Thanks for writing. Please refer to this video and if you still have issues creating titles in Rush please let us know. Happy to help!

    https://helpx.adobe.com/rush/how-to/customize-animated-titles.html?playlist=/ccx/v1/collection/product/rush/topics/rush-get-started/collection.ccx.js&ref=helpx.adobe.com

    Best,

    PG

  9. 7 votes
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    2 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for writing in. Yes, we want to add this ability as well. It's on our radar. Please keep a lookout for this feature in an upcoming version. I'll also try to remember to write back here :)

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  10. 3 votes
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    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi,

    Sorry for the trouble.
    1. Are you getting an error when trying to open a project? If so, can you please provide a screenshot of the error?
    2. Do any projects open or is it only the specific project that fails to open?
    3. Can you create new projects?
    4. Can you please provide info about your computer and OS?

    Thanks in advance,

    PG

  11. 2 votes
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    Under Review  ·  1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Chad,

    There's a known issue where if the device is rotated while in capture mode the manual setting reverts back to Auto. We're looking into a fix.

    Is that what you're experiencing? If I have manual focus enabled, if I just record a clip, the manual focus setting remains on.

    Let us know if you see something differently.

    Thanks for the report!

    PG

  12. 5 votes
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    3 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Ah sorry! I made the assumption you were running Rush on iOS.

    Can you reproduce the crash? Can you give us steps that led to the crash?

    Lastly, would you be able to send us a crash log? Please follow these steps:

    1. Open Windows Explorer by pressing the Windows+E keys.
    2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
    3. Navigate to the following folder to collect the crash log
    OS:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.0\logs

    Thanks!

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Mariano,

    Sorry Rush has crashed. A crash can be caused by many factors. We are aware of a few specific issues with 4k and we're working on getting an update out as soon as possible.

    Please keep a lookout for an update and let us know if the app continues to not perform well.

    Best,

    PG

  13. 2 votes
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    1 comment  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Ping,

    Thanks for the report. Can you share a screenshot of the issue and describe what the issue is? Does the problem occur with a specific title or with all using the thonburi font?

    Best,

    PG

  14. 7 votes
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    7 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    That's odd. I haven't seen this error stick around. Can you also try signing out and then back into Rush?

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there,

    If you quit and relaunch Rush will the project open? If not, can you try connecting to WiFi to see if that helps?

    Let us know if either of the solutions helps or not. Sorry for the inconvenience.

    PG

  15. 331 votes
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    15 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Tobias,

    Thanks for writing. Can you please provide in more detail of exactly what you're trying to achieve here and how we can help you achieve it? I have an idea of what you're wanting but I want to make sure it's perfectly clear.

    Thanks!

    PG

  16. 7 votes
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    4 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Chris,

    Sorry Rush isn't performing well for you. Can you please answer a few questions?

    1. What device and iOS do you have?
    2. What type of video do you have? 4k, 1080 clips? Long? Short?
    3. Do you have plenty of free storage space on your devices?

    Look forward to hearing back.

    PG

  17. 6 votes
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    4 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Actually, you're anonymous so I don't have your contact info. Can you send me a direct link to download the file?

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry for the delay! I was not notified of your response. I will send you an email with instructions.

    Thanks for being willing to share.

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    I'm trying to find files from the Mavic Pro 2. Would you be willing to share a small set of files with me? These will not be shared and only used for testing.

    Also, what computer and OS do you have?

    Thanks and sorry for the inconvenience.

    PG

  18. 3 votes
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    5 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    The free version does allow you to export locally. Here's how it works.

    iOS:
    On iOS, we always save a copy of your video to the Camera Roll on export.
    Tap on Share > Tap Export. Once rendering is complete, the rendered file is saved to your Camera Roll. We then give you options to publish to multiple social destinations.

    Desktop:
    Click on Share > Enable Local toggle > Click on Export.

    As of now, you import media from One Drive on Windows computers but you cannot Share directly to One Drive from Rush.

    Hope this helps!

    PG

  19. 3 votes
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    2 comments  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Bob,

    Thanks for taking the time to write in and provide feedback. In case you haven't seen our tutorials please check them out here:

    https://helpx.adobe.com/rush/tutorials.html

    As for making still images longer. You can extend the still image as long as you need by selecting the still image in the timeline, drag on the yellow clip handles.

    All the best,

    PG

  20. 1 vote
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    1 comment  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Jeff,

    We have received a few reports where users see a green, pink or purple haze or lines in the Rush Preview Monitor or the exported file. This issue occurs if the Intel display driver is out of date or not compatible with the computer.

    Solution:

    Install Intel display driver version 25.20.100.6326 from this link:
    https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=80939

    Please let us know if this does or does not work for you.

    Best,

    PG

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