Adminpetergaraway (Software Engineer, Adobe DVA)

My feedback

  1. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Cooper,

    Rush does allow for you to view your video after exporting.

    Once your export is complete, there's a play button in the middle of the thumbnail image. Tap/click to play.

    Let us know if you were thinking of something else. Thanks!

    PG

  2. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    Sorry, this is happening. Can you please tell us some more info about your setup so we can try to help resolve this? As much detail as you can provide will be very helpful.

    1. What computer/device do you have?
    2. What OS/iOS?
    3. When does Rush crash? When Rush is launching or when you try to create a project?

    Thanks in advance,

    PG

  3. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there! You can do create multiple sequences within Rush. Follow these steps:
    1. Open the Project panel, Tap/Click on the box icon next to the blue plus button
    2. Locate the Sequence thumbnail in the Project panel
    3. Tap/Click on the more options menu (...), select duplicate

    You can create as many sequences as you need. Please give it a try and let us know what you think.

    Best,

    PG

  4. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Max,

    Thanks for trying our Rush and writing. Can you please tell us what exactly you're having trouble trying to achieve?

    If you have any suggestion on how we can improve in these areas, we would love to hear your feedback.

    Thanks in advance,

    PG

  5. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thank you!

    Happy editing!

    PG

  6. 3 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry for the delay Amy.

    To add a soundtrack please try the following
    1. Tap on the blue plus button (top left corner of the screen below the home button)
    2. Select Media
    3. Select Audio

    You should see options to add music from your local library or from the Rush Soundtracks which are included for free

    Let me know if you have any additional questions.

    Thanks,

    PG

    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi!

    Sorry for the trouble. Can you please try adding a soundtrack to your project. Once the soundtrack is added, tap on the speaker icon to unmute the track. If that works, do that for each audio track.

    Not sure how this happened, but hopefully this will fix the issue and allow you to record a voiceover.

    Let us know how if that solves the issue.

    Thanks,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  7. 4 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Colin,

    Sorry for the delay. Would you mind sharing this file with me? If iOS supports it should import into Rush on your iPad/iPhone.

    You can share it via Creative Cloud, Dropbox, Google drive etc. If you rather not share a link here let me know and I'll send you my personal contact info.

    Thanks!

    PG

    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there,

    What type of media are you trying to import? Does it fail on iOS or Desktop or both? Rush iOS is limited in supporting formats that iOS supports.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  8. 5 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for sharing this file! This was really helpful to reproduce this issue. We’re looking into now and hope to fix the crash and improve performance in an upcoming release.

    Thanks again!

    PG

    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks, for the screen recording. Can you tell me what software captured your hour-long clip? I'll see if I can reproduce it. Better would be if you can share that file with me for testing purposes only. I know it's probably a large file but if you're willing to share it with me that would be really helpful. You can upload it to CC, Google Drive or Dropbox, etc...

    Thanks again for the report.

    PG

    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry for the crash! I haven't seen this myself. Does this happen all of the time for you? In new projects as well? Are you editing HD or 4k video?

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  9. 4 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the feedback, Colin. My guess is one of your videos may have been captured at a lower resolution (maybe it was a slowmo clip?). We're thinking about how we can improve this workflow in feature releases.

    For now, a quick way to fix this is
    1. Selecting the clip that does not fill the frame
    2. Click on the monitor [you should see a blue box]
    3. Click on the edge of the blue box and drag to resize the image

    or

    1. In the timeline, double-click on the clip that does not fill the frame [this automatically opens the Transform Inspector]
    2. Use the Scale slider to increase the image size

    Hope this helps. Thanks again for your feedback!

    PG

  10. 5 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    As Ben mentioned, songs that appear dimmed need to be downloaded to your device before they can be used in Rush. Go to the Music app to download the song.

    Songs from an Apple Music subscription cannot be used because they are protected by digital rights management (see details below). In order to use songs from Apple Music, they need to be purchased.

    Details about digital rights management (DRM) can be found here:
    https://www.apple.com/legal/internet-services/itunes/us/terms.html

    Help this helps! Let us know if you have additional questions.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  11. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    Songs that appear dimmed need to be downloaded to your device before they can be used in Rush. Go the Music app to download the song.

    Songs from an Apple Music subscription cannot be used because they are protected by digital rights management (see details below). In order to use songs from Apple Music, they need to be purchased.

    Details about digital rights management (DRM) can be found here:
    https://www.apple.com/legal/internet-services/itunes/us/terms.html

    If does not help please let us know!

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  12. 748 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi All. Thank you for sharing your desire for a Ken Burns style effect. We’re investigating the request and will continue to keep you updated

    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Heath,

    You can apply any of the transitions to still images. Are you looking for something else?

    FYI: Additional transitions can be found in Adobe Stock in the Titles panel, by searching for "transitions". These function differently than the native transitions. They must be added above the video/still image in V2+ tracks.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  13. 1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Getting Started  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    Sorry for the trouble. There should be no limit (well maybe 24hr video) to the duration of a video you can import into Rush.

    1. What device and OS are you using?
    2. What camera recorded the video?
    3. What type of video are you trying to import? HD? 4k? Slowmo?

    Thanks in advance for the response.

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  14. 4 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Max,

    I've tried many times to replicate this issue without success. Sorry to ask for more details but can you please share a screenshot or recording of the project you made? Also, tell me what type of audio you imported and for bonus points the song name).

    Thanks!

    PG

    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Max,

    I'm sorry this is happening. The team has not been able to reproduce this issue but we would love to get it fixed ASAP.

    Can you please give us (as detailed as possible) steps to reproduce this problem? Example:
    1. Open Rush on iPad iOS 12.x
    2. Tap the + button to create a new project
    3. Select 2 video clips from the camera roll + 1 audio clip from music library
    4. Change volume of clip or apply color changes
    5. Export video with automatic settings

    These types steps will greatly increase the chance of us being able to reproduce and fix the issue.

    Thanks in advance,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  15. 9 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the report! We hope to have this resolved in a future release. Please keep an eye out for this in an upcoming version.

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  16. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  17. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi there!

    Thanks for writing. Please refer to this video and if you still have issues creating titles in Rush please let us know. Happy to help!

    https://helpx.adobe.com/rush/how-to/customize-animated-titles.html?playlist=/ccx/v1/collection/product/rush/topics/rush-get-started/collection.ccx.js&ref=helpx.adobe.com

    Best,

    PG

  18. 7 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for writing in. Yes, we want to add this ability as well. It's on our radar. Please keep a lookout for this feature in an upcoming version. I'll also try to remember to write back here :)

    Best,

    PG

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  19. 3 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi,

    Sorry for the trouble.
    1. Are you getting an error when trying to open a project? If so, can you please provide a screenshot of the error?
    2. Do any projects open or is it only the specific project that fails to open?
    3. Can you create new projects?
    4. Can you please provide info about your computer and OS?

    Thanks in advance,

    PG

  20. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    An error occurred while saving the comment
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Chad,

    There's a known issue where if the device is rotated while in capture mode the manual setting reverts back to Auto. We're looking into a fix.

    Is that what you're experiencing? If I have manual focus enabled, if I just record a clip, the manual focus setting remains on.

    Let us know if you see something differently.

    Thanks for the report!

    PG

Feedback and Knowledge Base