Adminpetergaraway (Software Engineer, Adobe DVA)

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  1. 15 votes
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    5 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  2. 12 votes
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    17 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello all,

    Sorry for anyone affected by this issue. We’re working hard to understanding the cause. At this point, we believe it may be caused by HEVC or what Apple calls “High efficiency” format.

    For the time being, we recommend setting your iOS device format to “Most Compatible”. You make this change in Settings > Camera > Formats “Most Compatible.”

    If you continue to see this issue using this format, please let us know. Again for the inconvenience. We will update this post once we know more.

    Appreciate your patience.

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi all,

    We're still actively working on this problem. It would be helpful to know a few things are your device and media

    1. What device and iOS version do you have?
    2. What type of media is in your project? You can find this under OS Settings > Camera - Please share the following info
    * Resolution and frame rate of your media
    * Under Formats - Is High Efficiency or Most Compatible selected?
    3. Are there any steps or anything done in the project to make the glitches consistently occur?

    Thank you very much for the information and your patience as we work hard to resolve this.

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi all,

    This issue is still being investigated. We're continuing to make this one of our top priorities.

    We will update this post as soon as we have more information. We appreciate your patiance.

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Ding,

    Sorry, you're hitting these issues on export. I haven't seen this myself. Can answer the following

    1. Did you add any color filters or manually change color settings to your clips?
    2. Are you using the default export setting?
    3. Can you send a screen grab or recording of the issue?

    Thanks,

    PG

  3. 6 votes
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    2 comments  ·  Premiere Rush » Getting Started  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    1 comment  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi!

    What kind of presets are you wanting to see in Rush? Can you give a few examples?

    Best,

    Peter

  5. 1 vote
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hola,

    ¿puedes contactar a nuestro equipo de soporte aquí?

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Peter

  6. 1 vote
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Shane,

    That's odd! Can you please try launching Rush while holding down the Alt key on your keyboard. Hold it down until you get a message asking you to reset your preferences > Click OK

    Let us know if that helps or not.

    Best,

    Peter

  7. 2 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Pierangelo,

    Sorry for the hassle. We'd love to help you at. Can you please reach out to us on one of these channels?

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Best,

    Peter

  8. 13 votes
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    3 comments  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  9. 1 vote
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Steven,

    Thanks for writing in and for your feedback. Can you explain what you mean by "I want to choose where my video crops"? Rush allows you to easily crop by going to Transform Inspector > Crop or you can tap on the image in the monitor to pinch and zoom to crop.

    Rush also offers a set of color filters that you can apply with a single tap and if you want to take it further you can go to the Edit section where you have all of the essential color controls.

    Happy New Year!

    Peter

  10. 3 votes
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    2 comments  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for your feedback Luis. We're aware of this on Android. I'll merge your request to an existing one.

    Thanks again!

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) shared this idea  · 
  11. 8 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the feedback Prizm! We're looking into ways to provide the best experience when working with linked clips.

    For your specific case, my workaround is adding a 1 frame black clip (graphic/title) to the beginning of the sequence.

    I hope this helps for now. Happy New Year!

    Peter

  12. 25 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Great request! We have this one on our radar. Thanks for the suggestion. This is not a solution but as the previous user mentioned, you can use the Speed Inspect to see the duration of your clip and enter a specific value to extend or shorten your clip (currently only available on desktop).

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  13. 79 votes
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    15 comments  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi M-A Quessy - Google drive is available on the desktop (Mac/Windows) if you install the Google Drive app.

    https://www.google.com/drive/download/

    We're still in the process of adding support on mobile devices.

    Best,

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  14. 1 vote
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    2 comments  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for your feedback Esiquio. I'll look into the issue where Rush is rendering the same file multiple times. That should not be happening.

    Note that "optimization files" are only generated when you create a synced project. These files are needed for opening your projects on other devices. If you do not need to access your project on another device the best practice would be t ocreate a local-only project (disable the "Sync with CC" checkbox.

    Thanks again!

    Peter

  15. 1 vote
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry Chandler. Would you mind giving us a bit more information so we can understand why you are seeing this issue?

    It should only take you a couple of minutes.

    adobe.ly/rushbug

    Thanks,
    Peter

  16. 2 votes
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    2 comments  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Henry.

    Is your image saved to your camera roll or somewhere else? If iOS supports the file type Rush should as well. Let us know. We're happy to help!

    Peter

  17. 6 votes
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    0 comments  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  18. 14 votes
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    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  19. 37 votes
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    7 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  20. 1 vote
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Sorry about that Dorthy. Can you tell me what template you were using from Motion Array? We do not have control over what they create but I would expect them to work.

    Thanks for the heads up. I'll look into it.

    Peter

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