Adminpetergaraway (Software Engineer, Adobe DVA)

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  1. 27 votes

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    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for the feedback Prizm! We're looking into ways to provide the best experience when working with linked clips.

    For your specific case, my workaround is adding a 1 frame black clip (graphic/title) to the beginning of the sequence.

    I hope this helps for now. Happy New Year!

    Peter

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Jarrod ,

    Thanks for your feedback. Just in case you’re not aware, you can lock tracks in Rush to avoid clips from shifting on other tracks if you prefer them to stay in place or not delete when editing in the primary video track.

    To access track controls (lock, mute audio/video) click the Control Tracks button in the bottom left of the desktop and iPad version, bottom iPhone version.

    I know this isn’t exactly what you want but hope it helps!

    PG

  2. 14 votes

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    1 comment  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  3. 73 votes

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    18 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  4. 60 votes

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    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  5. 1 vote

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    1 comment  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Lizzie,

    Can you provide some additional information on what feature you're looking for?

    Thanks for writing in!

    Peter

  6. 1 vote

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    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Steve,

    Sorry for the delay in responding. Can you please let us know what you're looking for in this request?

    You can separate audio in Rush today by selecting the clip, long press on mobile or right-click on desktop and select 'Separate Audio'.

    Hope this helps!

    Peter

  7. 1 vote

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    1 comment  ·  Premiere Rush » Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Michael,

    Rush does allow you to add files after your project is created. Can you please share a screen recording of the issue?

    To add more media, tap on the blue + button, select 'Your Media'.

    Hope this helps!

  8. 1 vote

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    2 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Sarah,

    I want to make sure I understand the issue. What happens when you try to export? Do you get an error? Does Rush crash?

    Please include as much detail as possible.

    Appreciate your help.

    Peter

  9. 1 vote

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    1 comment  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Pauline,

    There should be near feature parity between iOS and desktop. Let us know where you're not seeing this.

    Appreciate your report.

    Peter

  10. 1 vote

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    1 comment  ·  Premiere Rush » Import  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Yan,

    Transparent png's are supported in Rush. Does the png appear transparent in other applications? Can you provide a copy of the png so I can verify?

    Thank you,

    Peter

  11. 63 votes

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    15 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  12. 1 vote

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    1 comment  ·  Premiere Rush » Import  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Lorien!

    Thanks for writing in. Rush supports png, PSD, and jpeg files, etc. What kind of graphics are you attempting to add?

    Most of our users will have a library of graphics in Dropbox, Creative Cloud, and then import them directly into Rush.

    Let us know if you have any questions!

    Peter

  13. 85 votes

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    5 comments  ·  Premiere Rush » Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  14. 47 votes

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    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  15. 335 votes

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    163 comments  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello all,

    I'm sorry for anyone experiencing stability issues in Rush. If Rush is failing to export your project, we want to address this as soon as possible.

    If you haven't already, please reach out to our support team and provide as specific information about your project and device as possible. This allows us to narrow down and address the issue much faster.

    Please include the following:
    1. What device and operating system you have
    2. What version of Rush you have installed
    3. What type of files are you using? Were they recording on your phone, computer DSLR, etc.,
    4. Is your media 4k, 1080
    5. What actions did you take before the crash? e.g., applied slow motion, trimmed and tapped on export
    6. If you can provide a screen recording of the issue, that is very helpful.

    I really appreciate any help you can provide. Thank you for your patience as we work on understanding and resolving this issue.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi all!

    I'm sorry Rush has had stability/sign up issues for you. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Brennan,

    I'm sorry your experience with Rush has not been great. At this time, the Pixel 4 is not a supported device. We hope to add support for the Pixel 4 soon.

    Please see this link for all supported devices
    https://helpx.adobe.com/premiere-rush/system-requirements.html?promoid=VKW3KGBV&mv=other

    All the best,

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi all,

    I'm sorry so many of you are facing this issue. Reading through the thread, it appears there may be multiple issues being reported.

    It would be very helpful if you can include the following details.

    1. What device/computer do you?
    2. What Operating System do you have (eg, iOS 13, Windows 10, etc.)?
    3. What version of Rush do you have?
    4. Can you please upload a screen recording or screen grab of the error?

    Hopefully, with this information, we can figure out the cause and resolution asap.

    Peter

  16. 3 votes

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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hi Alex,

    Sorry for the trouble. The capability to install mogrts directly in Rush has been temporarily removed as we're updating the Graphics workflow. Apologies for the inconvenience.

    Here is a workaround if you still need to add mogrts to Rush

    * If you have Motion Graphics templates stored on your computer or in Creative Cloud Files and you’d like to use them in Rush, you’ll need to rely on Premiere Pro to import them into a Creative Cloud Library, and then open that library within Rush to add the mogrt to a project. For now, this is the only way to import a mogrt to Rush.

    1. Open Premiere Pro, open the essential graphics panel
    2. Install motion graphics template (bottom right icon in essential graphics panel) (more info here: https://helpx.adobe.com/premiere-pro/user-guide.html/premiere-pro/using/motion-graphics-templates.ug.html)
    3. After mogrt is installed, copy that mogrt from the local section to a Creative Cloud library via left-clicking on the mogrt
    4. Open Premiere Rush, navigate to the “saved section” (top of graphics panel), then click the filter icon to filter the library where you saved the mogrt, add the mogrt to your timeline in Rush

    We are working on a better solution soon. Hope you have a great holiday season!

  17. 1 vote

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    1 comment  ·  Premiere Rush » Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Thanks for your feedback Jem. Direct upload to Tik Tok is available on both iOS and Android.

  18. 5 votes

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    1 comment  ·  Premiere Rush » Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    You can save title templates in Rush.

    Create the title (modify color, size, shadow, etc.)
    Within the Graphics inspector, scroll all the way to the right, tap on the Options button > "Save as"

  19. 101 votes

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    25 comments  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    I love this request! I'm working on pushing it forward. Appreciate the feedback.

    Cheers!

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
  20. 85 votes

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    33 comments  ·  Premiere Rush » Import  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminpetergaraway (Software Engineer, Adobe DVA) commented  · 

    Hello,

    We're sorry for this inconvenience. We're working as fast as we can to add support to the latest HDR format from Apple. For now, the solution is to disable HDR format in your device's Settings.

    Open Settings > Camera > Record Video, then toggle off the switch next to "HDR Video."

    Thank you,

    Peter

    Adminpetergaraway (Software Engineer, Adobe DVA) supported this idea  · 
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