Adminpetergaraway
(Software Engineer, Adobe DVA)
My feedback
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15 votesAdminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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12 votes
Hello all,
Sorry for anyone affected by this issue. We’re working hard to understanding the cause. At this point, we believe it may be caused by HEVC or what Apple calls “High efficiency” format.
For the time being, we recommend setting your iOS device format to “Most Compatible”. You make this change in Settings > Camera > Formats “Most Compatible.”
If you continue to see this issue using this format, please let us know. Again for the inconvenience. We will update this post once we know more.
Appreciate your patience.
Peter
Hi all,
This issue is still being investigated. We're continuing to make this one of our top priorities.
We will update this post as soon as we have more information. We appreciate your patiance.
Peter
Adminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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Hi Ding,
Sorry, you're hitting these issues on export. I haven't seen this myself. Can answer the following
1. Did you add any color filters or manually change color settings to your clips?
2. Are you using the default export setting?
3. Can you send a screen grab or recording of the issue?Thanks,
PG
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6 votes
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3 votes
Hi!
What kind of presets are you wanting to see in Rush? Can you give a few examples?
Best,
Peter
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1 vote
Hola,
¿puedes contactar a nuestro equipo de soporte aquí?
Support forum link: adobe.ly/rushsupport
@AdobeVideo on Twitter
@AdobeCare on Twitter
@Adobe on FacebookPeter
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1 vote1 comment · Premiere Rush » Editing in the Timeline & Preview Monitor · Flag idea as inappropriate… · Admin →
Hi Shane,
That's odd! Can you please try launching Rush while holding down the Alt key on your keyboard. Hold it down until you get a message asking you to reset your preferences > Click OK
Let us know if that helps or not.
Best,
Peter
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2 votes1 comment · Premiere Rush » Adobe Ecosystem (Compatibility with Premiere Pro, Adobe Stock, Adobe Fonts, etc.) · Flag idea as inappropriate… · Admin →
Hi Pierangelo,
Sorry for the hassle. We'd love to help you at. Can you please reach out to us on one of these channels?
Support forum link: adobe.ly/rushsupport
@AdobeVideo on Twitter
@AdobeCare on Twitter
@Adobe on FacebookBest,
Peter
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13 votesAdminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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1 vote1 comment · Premiere Rush » Editing in the Timeline & Preview Monitor · Flag idea as inappropriate… · Admin →
Hi Steven,
Thanks for writing in and for your feedback. Can you explain what you mean by "I want to choose where my video crops"? Rush allows you to easily crop by going to Transform Inspector > Crop or you can tap on the image in the monitor to pinch and zoom to crop.
Rush also offers a set of color filters that you can apply with a single tap and if you want to take it further you can go to the Edit section where you have all of the essential color controls.
Happy New Year!
Peter
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3 votes
Thanks for your feedback Luis. We're aware of this on Android. I'll merge your request to an existing one.
Thanks again!
Peter
Adminpetergaraway
(Software Engineer, Adobe DVA)
shared this idea
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8 votes1 comment · Premiere Rush » Editing in the Timeline & Preview Monitor · Flag idea as inappropriate… · Admin →
Thanks for the feedback Prizm! We're looking into ways to provide the best experience when working with linked clips.
For your specific case, my workaround is adding a 1 frame black clip (graphic/title) to the beginning of the sequence.
I hope this helps for now. Happy New Year!
Peter
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25 votes7 comments · Premiere Rush » Editing in the Timeline & Preview Monitor · Flag idea as inappropriate… · Admin →
Great request! We have this one on our radar. Thanks for the suggestion. This is not a solution but as the previous user mentioned, you can use the Speed Inspect to see the duration of your clip and enter a specific value to extend or shorten your clip (currently only available on desktop).
Adminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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79 votes
Hi M-A Quessy - Google drive is available on the desktop (Mac/Windows) if you install the Google Drive app.
https://www.google.com/drive/download/
We're still in the process of adding support on mobile devices.
Best,
Peter
Adminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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1 vote
Thanks for your feedback Esiquio. I'll look into the issue where Rush is rendering the same file multiple times. That should not be happening.
Note that "optimization files" are only generated when you create a synced project. These files are needed for opening your projects on other devices. If you do not need to access your project on another device the best practice would be t ocreate a local-only project (disable the "Sync with CC" checkbox.
Thanks again!
Peter
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1 vote
Sorry Chandler. Would you mind giving us a bit more information so we can understand why you are seeing this issue?
It should only take you a couple of minutes.
adobe.ly/rushbug
Thanks,
Peter -
2 votes
Hi Henry.
Is your image saved to your camera roll or somewhere else? If iOS supports the file type Rush should as well. Let us know. We're happy to help!
Peter
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6 votesAdminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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14 votes2 comments · Premiere Rush » Adobe Ecosystem (Compatibility with Premiere Pro, Adobe Stock, Adobe Fonts, etc.) · Flag idea as inappropriate… · Admin →Adminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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37 votesAdminpetergaraway
(Software Engineer, Adobe DVA)
supported this idea
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1 vote1 comment · Premiere Rush » Transitions, Effects, & Animation · Flag idea as inappropriate… · Admin →
Sorry about that Dorthy. Can you tell me what template you were using from Motion Array? We do not have control over what they create but I would expect them to work.
Thanks for the heads up. I'll look into it.
Peter
Hi all,
We're still actively working on this problem. It would be helpful to know a few things are your device and media
1. What device and iOS version do you have?
2. What type of media is in your project? You can find this under OS Settings > Camera - Please share the following info
* Resolution and frame rate of your media
* Under Formats - Is High Efficiency or Most Compatible selected?
3. Are there any steps or anything done in the project to make the glitches consistently occur?
Thank you very much for the information and your patience as we work hard to resolve this.
Peter