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  1. 17 votes
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    1 comment  ·  After Effects » Animation  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 913 votes
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    377 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everybody!

    (This post was co-authored by Tim Kurkoski (After Effects Product Owner), Andrew Cheyne (After Effects Engineering Manager), and Victoria Nece (After Effects Product Manager).)

    This thread has been sitting here for quite a while without a response. To start, we want to apologize for that. We haven’t been ignoring you or your feedback – this is just a particularly complex topic. That said, it’s time for us to check in with you, clarify a few things, and give you an idea of what we’re looking at for the future of After Effects, especially when it comes to performance.

    To start, we fully understand that you want After Effects to be as fast as it can be – utilizing your computer’s hardware resources to render as fast as possible. Over the last several years, we have been working on the performance of After Effects constantly. Sometimes those performance gains…

    Anonymous commented  · 
    Anonymous commented  · 

    Would've thought if it was #1 it would have beat the content fill out of the gate!

    Anonymous commented  · 

    @Ian. Thanks for your reply - respectfully though, I don't see how I berated anyone.
    I asked a question, several times, and was given nothing but the run around...

    Let's all remember, that Adobe, are the ones happily billing us good money each and every month ($75+ AUD/month for me), yet choose to ignore the core issues and are happy releasing bug-ridden updates time and time again. I mean, we aren't talking a one-off here...

    This costs professional users income. Daily. We have families to provide for....

    I'm no AE OG, but I have done my time @10yrs in.
    And honestly, software that worked faster 5 years ago than it does today is just WOEFUL.

    The subscription model is just a glorified cash grab. They have us over a barrel and they know it.
    It really is, without a doubt, unacceptable.

    Adobe should be aware of their users frustration. If they choose to continually ignore it, well, other options become increasingly viable.

    I just downloaded a trial of hitfilmpro.
    It, at least on paper looks good.

    Now, my 10 yrs of AE hurts me to abandon, but if Adobe can't fathom that PRODUCTIVITY is important to users who LOSE MONEY waiting for their products to under-utilise their hardware they PAID GOOD MONEY FOR... Well.....
    The writing is on the wall isn't it.

    Anonymous commented  · 

    Check this out…
    A chat with Adobe "Customer Support" and "Technical Team"

    - Sheetal
    Hello, I'll be happy to assist you. How may I help you today?

    -Matt
    Your users want multithreading back in AE that you removed 4 years ago. What are you doing about it?
    **Link to this thread**

    -Sheetal
    Matt, let me check your account details I will connect you to the technical team as you have a technical issue.

    -Matt
    Technically, not a technical issue as it can't be fixed. I want to know what is happening with the feature request your users continue to ask you for

    -Sheetal
    Matt, I am from the billing team so let me connect you to the After effect team as they are the experts.

    -Matt
    Thank you

    Connecting you with a specialist as soon as possible.

    Sorry for the delay. We’re busier than expected. Thank you for your patience.
    You are now connected to Rajneesh, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

    -Rajneesh
    Hello, I'll be happy to assist you. Can you please tell more about your issue?

    -Matt
    Your users want multithreading back in AE that you removed 4 years ago. What are you doing about it?
    **Link to this thread**
    750+ votes

    -Rajneesh
    Give me a moment while I find a solution for you. Thanks for your patience.

    -Matt
    Have been waiting 4 years for it to be re-enstated so a few more minutes won't hurt

    -Rajneesh
    May I know what exact issue you are facing in After effects?

    -Matt
    I just told you my question.
    I sent you the link it refers to. Should I take a plane to you and just do your job for you?

    -Rajneesh
    As I can see that you are facing issue with After effect application.

    -Matt
    I am facing an issue where by your developers removed a feature from After Effects and I want to know when it is coming back
    It's not a complicated question???
    AE CC14 = Multithreading. AE CC15-19 = No Multithreading.
    AE CC14 = FAST render. AE CC15-19 = NON FAST render.
    If you read through that thread, pro users are getting ready to move platforms....

    -Rajneesh
    Matt I am sorry for this and I would like to Inform you that Adobe has discontinued the older version.

    -Matt
    THAT"S WHY I AM ASKING WHEN MULTITHREADING IS BEING ADDED
    I am really struggling to understand why you don't understand

    -Rajneesh
    I need to check this with my Senior and Engineer team.
    As I am from technical team.

    -Matt
    Well, I did mention to the last guy it wasn't a technical issue
    And yet here we are...

    -Rajneesh
    I know that it is not the technical issue but I need to check this with my senior team.

    -Matt
    Thanks

    -Rajneesh
    Your welcome Matt.

    **Looks like you have stepped away, I will close this conversation for now. You are welcome to comeback and we will be glad to assist you.

    Umm, no. I didn't step away. I was waiting for your answer, Adobe.

    Anonymous supported this idea  · 
    Anonymous commented  · 

    ADOBE - this is absolutely ridiculous. FIX IT

    Anonymous commented  · 

    Maybe it's time we organised some kind of global pay strike. We could all stop adobe payments from going through, maybe then they will listen to their core users that rely on PRODUCTIVITY over stupid little BELLS AND WHISTLES???
    I'm sick and tired of paying $75 AUD, plus foreign transaction fees every single month, and have literally nothing to be excited about when I see an update come up. I'm petrified of even trying CC19 - ADOBE that's just f****** terrible. And I'm not the only one!
    Fix your s*** Adobe! We're paying you.

    Anonymous commented  · 

    I have a current highest spec iMac (not imac pro) and AE renders barely touch the CPU. So much performance wasted, I can't figure out why this would ever be a thing. When I'm rending, smash my poor CPU into submission and use 100% of it - that's WHY I BOUGHT IT

  3. 1 vote
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    0 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 265 votes
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    6 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 302 votes
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    26 comments  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous commented  · 

    It would be cool to use one matte for multiple layers, I'm not fussed whether they have to stay above as I find that easy to locate them.

    Anonymous supported this idea  · 
  6. 3 votes
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    2 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report. We are investigating a fix for this problem for a future update to After Effects.

    The conditions under which this problem occurs had eluded us for a long time. Only recently were we able to observe the combination of factors that are required to cause this problem:
    - This happens on macOS only, not on Windows.
    - The After Effects UI is spread over multiple monitors.
    - The Render Queue panel is in a floating window outside of the main After Effects application window.
    - That floating window is on a different monitor than the main application window.
    - The Render Queue panel is docked in this floating window with either the Timeline or Composition panels.
    - When you start the render queue, a modal dialog (a progress dialog or a warning dialog) appears over the main application window.

    When all of the…

    Anonymous commented  · 

    Thank you for the reply, it is appreciated.
    Yes, my system setup is similar to the above.
    I think multi-monitor support is absolutely not-negotiable in this industry and I feel like it should be a priority for Adobe. External monitor previews also have issues when using multi monitors on Mac OS.

    I've not come across any motion designers happy to work in one window, things are just too small and cramped. I would literally throw my system out the window in a fiery mess if I had to live daily through that frustration, and probably jump right along with it!

    My AE timeline is nearly on it's own on a 27" monitor - and I use that space daily.
    My second 27" monitor holds my main app window, tools, project window and composition windows. Pretty standard.

    I will try docking my que in the main window - however with the timeline panel ultimately makes more logical sense. It will be hard to break a 10 year habit of having the que with the timeline!

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  7. 15 votes
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    3 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 9 votes
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    4 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →

    What additional features would you like to see in a bug reporting tool?

    The UserVoice platform is a new tool (as of 2018) that Adobe DVA product teams are using to track user feedback, and allow public voting and commenting on suggestions. Prior to this, reports were not visible to the public, so no voting or discussion could occur on a given report.

    Submissions to this site are reviewed by the Adobe DVA product teams. Not every submission will receive a response, but we are reading the submission and using the feedback in our planning process for future updates to After Effects, Premiere Pro, and our sibling applications. We’ve closed many submissions to this site as completed after a new update has been released, when the submission was addressed by the update. Other submissions are closed as not actionable, or declined, if the request does not align with our development…

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  9. 20 votes
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    0 comments  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 118 votes
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    14 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 33 votes
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    5 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 262 votes
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    18 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous commented  · 

    Yes this is incredibly annoying! Come on Adobe it's 2018, can't we autosave in the background just like Final Cut Pro 7 did in 2005???

    Anonymous supported this idea  · 

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