Tim Johnson

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  1. 10 votes
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    5 comments  ·  Premiere Pro » Audio  ·  Flag idea as inappropriate…  ·  Admin →
    Tim Johnson shared this idea  · 
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    2 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    Can you provide us with a link to a project file that demonstrates the problem? Crash reports (/Users/you/Library/Logs/DiagnosticReports) and also system information about your computer will also be helpful. If you prefer not to post publicly, you can send it to aebugs@adobe.com.

    We do not reproduce the problems you describe, which usually indicate that the problem is either project- or system-dependent. With more information we can investigate. Thanks.

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    Tim Johnson commented  · 

    FWIW, I nuked the AE preferences a few hours ago, and I haven't crashed since. May be too soon to tell if that for some reason caused something, but performance has definitely gone up since then.

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    Tim Johnson commented  · 

    OK, I can do that. On the next crash, do I copy/paste the contents of the crash report into here, or what do I do? I had set up the crash reports to automatically send in, but it might be difficult to coordinate my crash reports that are submitted to Adobe with this issue.

    Also, one thing that just came to mind, is that I was running into some funkiness in previous versions of AE with a dual monitor setup. I had to re-size one of the windows on the second monitor in order for AE to work properly. (Weird, I know.). Maybe that. has something to do with it.

    Tim Johnson shared this idea  · 

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