Victor Wolansky

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  1. 2 votes

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    3 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug. Can you provide us with a link to a file that will not import into After Effects 15.1? Send it to aebugs@adobe.com if you don’t want to post publicly.

    After Effects 15.1 does support DNxHD and DNxHR codec QuickTime files. The problem you are experiencing is likely either a limitation of this support, or a damaged file.

    Since the release of After Effects 15.1, we have seen reports of similar cases where QuickTime files using natively supported codecs will not import. When files are available to us we can inspect them; mostly what we are finding is that the QuickTime file in question is structured in a way that is no longer supported. As the QuickTime format was developed over many years, it incorporated a number of unique features that are not supported natively by After Effects. (For example: complex edit lists, where the…

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    Victor Wolansky commented  · 

    sent a link to download the video. Having to transcode all and each one of our projects is not a viable solution, we just cant do that. Also you mention using and old version to transcode, how one keep and old version at hand? When CC install a new version, the old version gets removed. I know that the files are not damaged since they were in use last week before the update, and also because they play fine with the QT player.

    Lets hope this is something that can be fixed, otherwise we are stuck on this old version since we can't transcode the 50 something active projects we have at the moment.

    Thanks and let me know if you think this can be fixed.

    V.

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  2. 5 votes

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    0 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
    Victor Wolansky supported this idea  · 
  3. 5 votes

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    0 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 8 votes

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    2 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    Are you still experiencing this problem in After Effects 15.1.2 (July 2018 release) or After Effects 16.0 (October 2018 release)?

    Many issues with importing QuickTime .mov files were fixed in these releases.

    If you continue to experience problems, please post or link to a sample file that is not working as you expect.

    Note that After Effects 15.1 was the removed support for legacy QuickTime formats and codecs. After Effects 15.1 and later remain capable of importing and exporting QuickTime .mov files with common codecs, like Apple ProRes, Avid DNxHD/HR, and others. The main difference now is that After Effects supports these codecs natively instead of relying on external QuickTime components.

    More detail and a list of supported codecs is here:
    https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html

    If a codec you want to use is not on that list, please post a new request here with the specific…

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