Kevin Monahan

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  1. 4 votes
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    0 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 21 votes
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    9 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2 votes
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    1 comment  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Wait, what? What kind of video files is this? From a game stream? You may want to capture your games with a hardware device, like an Elgato. That works a lot better. Patching is a different story, you just have to make sure that the all the "blue boxes" are enabled for V1 and A1. Pretty common problem. Hope that helps. ^KM

  4. 9 votes
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    1 comment  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 3 votes
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    4 comments  ·  Premiere Pro » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    I also had trouble with audio playback on an underpowered MacBook Pro like yours and I think the system requirements might be too high tor this hardware nowadays. If you can turn off the video track and just play audio and it plays OK, then you know. If you don't want to buy a new computer right now, invest in learning the proxy workflow and you'll be cool. Learn it, know it. love it.

  6. 1 vote
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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    What kind of "help" were you looking for? If you want actual help getting your system going again, contact Adobe Support. https://helpx.adobe.com/support.html

  7. 2 votes
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    2 comments  ·  Premiere Pro » GPUs  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    System requirements have been bumped up for CC2019. You need a 6th or 7th gen CPU. Yours is a 4th gen CPU. A GTX 980 has 4 GB VRAM, which is the minimum for the recommended system requirements.

    An editor has to be ready to update major hardware components every 5 years or so. I'd say your system is reaching that threshold and it is probably time to look at a new computer—sorry to say.

  8. 7 votes
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    4 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Your computer is probably out of date and needs an update. Try the proxy workflow and let us know if that works for you. Use ProRes Proxy, not H.264

  9. 12 votes
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    4 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 1 vote
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    2 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Is this a project you updated from 13.x to 13.1? Have you deleted media cache? What happens if you do a test in Software Only mode?

  11. 6 votes
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    2 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    This should be easier. Upvoted.

  12. 8 votes
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    2 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Agree that this is a problem that needs a solution. Thanks for pointing out the pain points. Upvoted.

  13. 1 vote
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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Rendering previews or exporting footage? If you are rendering previews, try a different preview codec. If you are exporting footage, also try a different codec; something like ProRes. Try also a test without the AE comps in the sequence.

  14. 3 votes
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    1 comment  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Upvoted. Thanks for the request.

  15. 1 vote
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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Kind of hard to file a bug on that without more detailed information about how to reproduce that bug. Any other info you can give?

  16. 1 vote
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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Have you tried deleting media cache? Deleting preferences?

  17. 1 vote
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    2 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Not seeing it on Mojave. Which version of macOS are you on? Can you try clearing media cache and creating a new project? Still having the issue?

  18. 3 votes
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    You may want to create a separate request for your second request. I heard that one request per entry is how the team likes to read and collect data on these requests.

  19. 1 vote
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    1 comment  ·  Premiere Rush » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    That's no good. You can get some troubleshooting help here: https://forums.adobe.com/community/premiererush

    You can also tweet to @AdobeCare or contact Adobe support by phone or chat: https://helpx.adobe.com/support.html

  20. 2 votes
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    1 comment  ·  Premiere Rush » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Kevin Monahan commented  · 

    Thoughtful suggestions. Upvoted. Thanks.

    Kevin Monahan supported this idea  · 
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