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  1. 5 votes

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    Kevin Monahan supported this idea  · 
  2. 25 votes

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    Kevin Monahan commented  · 

    Probably a file path issue.

  3. 9 votes

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  4. 4 votes

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    4 comments  ·  Premiere Pro » Audio  ·  Admin →
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    Kevin Monahan commented  · 

    I also had trouble with audio playback on an underpowered MacBook Pro like yours and I think the system requirements might be too high tor this hardware nowadays. If you can turn off the video track and just play audio and it plays OK, then you know. If you don't want to buy a new computer right now, invest in learning the proxy workflow and you'll be cool. Learn it, know it. love it.

  5. 1 vote

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    Kevin Monahan commented  · 

    What kind of "help" were you looking for? If you want actual help getting your system going again, contact Adobe Support. https://helpx.adobe.com/support.html

  6. 2 votes

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    Kevin Monahan commented  · 

    System requirements have been bumped up for CC2019. You need a 6th or 7th gen CPU. Yours is a 4th gen CPU. A GTX 980 has 4 GB VRAM, which is the minimum for the recommended system requirements.

    An editor has to be ready to update major hardware components every 5 years or so. I'd say your system is reaching that threshold and it is probably time to look at a new computer—sorry to say.

  7. 7 votes

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    Kevin Monahan commented  · 

    Your computer is probably out of date and needs an update. Try the proxy workflow and let us know if that works for you. Use ProRes Proxy, not H.264

  8. 1 vote

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    Kevin Monahan commented  · 

    Is this a project you updated from 13.x to 13.1? Have you deleted media cache? What happens if you do a test in Software Only mode?

  9. 12 votes

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    Kevin Monahan supported this idea  · 
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    Kevin Monahan commented  · 

    This should be easier. Upvoted.

  10. 12 votes

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    Kevin Monahan supported this idea  · 
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    Kevin Monahan commented  · 

    Agree that this is a problem that needs a solution. Thanks for pointing out the pain points. Upvoted.

  11. 1 vote

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    Kevin Monahan commented  · 

    Rendering previews or exporting footage? If you are rendering previews, try a different preview codec. If you are exporting footage, also try a different codec; something like ProRes. Try also a test without the AE comps in the sequence.

  12. 4 votes

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    Kevin Monahan commented  · 

    Kind of hard to file a bug on that without more detailed information about how to reproduce that bug. Any other info you can give?

  13. 1 vote

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    Kevin Monahan commented  · 

    Not seeing it on Mojave. Which version of macOS are you on? Can you try clearing media cache and creating a new project? Still having the issue?

  14. 3 votes

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    1 comment  ·  Premiere Pro » Audio  ·  Admin →
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    Kevin Monahan commented  · 

    You can add Dolby support to your legacy Windows 7 workstations right now with the Minnetonka plug-in found here: https://www.minnetonkaaudioshop.com/

    It is solely my opinion, but I recommend you try that solution rather than waiting for an implementation of a such a feature.

  15. 3 votes

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    Kevin Monahan commented  · 
  16. 5 votes

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  17. 3 votes

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  18. 7 votes

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  19. 1 vote

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    Kevin Monahan commented  · 

    Tweet to @AdobeCare I will try and help you.

  20. 8 votes

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    Kevin Monahan commented  · 

    Upvoted. Thank You.

    Kevin Monahan supported this idea  · 
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