Mitch Wood

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  1. 1 vote

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    1 comment  ·  Premiere Pro » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hide/unhide markers is now available in the Premiere Pro beta

  2. 1 vote

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    1 comment  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    This already exists... just not as part of the workspace. Adjust the tack heights the way you like them and then under the timeline wrench menu, choose "Save Preset". Provide a useful name and if desired, set a keyboard shortcut. You can save up to 10 of these track height presets and recall them via the wrench menu or a keyboard shortcut..

  3. 1 vote

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    1 comment  ·  Premiere Pro » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Try enabling the user preference "Use legacy audio effect playback pre-roll" under Preferences > Audio. That likely will resolve the issue.

  4. 3 votes

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    3 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Carl,

    The answer here depends on how you are using the Snap feature. If you enable the Snap feature (horseshoe magnet icon) in the sequence, clips will snap to the markers or other clips ends in the timeline as you drag the clip to new locations. If you don't want this behavior, disable the snap feature. If you want the playhead to snap to markers and clip ends when dragging the playhead, select "Snap playhead in Timeline when Snap is enabled" in Preferences > Timeline. Otherwise, you can just hold down the Shift key when dragging the playhead and this will allow the playhead to snap without enabling the user preference.

  5. 2 votes

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    3 comments  ·  Premiere Pro » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Stuart,
    While we work to correct this, you can manually copy your Profile-CreativeCloud- folder from C:\Users\username\Documents\Adobe\Premiere Pro\14.0 to C:\Users\username\Documents\Adobe\Premiere Pro\15.0 to transfer all of your customizations from the previous version to the current version.

  6. 1 vote

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    1 comment  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Try holding down the command key (mac) or Ctrl key (win) when you drag the clip to the project panel. This will create a subclip and may resolve your issue.

  7. 1 vote

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    1 comment  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi DL, This (obviously) should be working. I just tested on several systems and it seems to be working correctly. Please contact our tech support dept for assistance in resolving the issue.

  8. 25 votes

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    19 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Can you post a screen cap of your sequence showing the captions (not just the program monitor)?

  9. 1 vote

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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Greg,

    For auto-save the following rule apply....

    • By default, auto save does not also save the current open project(s). Auto save saves a snapshot of the project in its current state and saves that snapshot to the location specified in your Project Settings > Scratch Disks. If you want auto save to also save the current open projects, there’s a preference for that under Preferences > Auto Save > Auto Save also saves the current project(s)

    • Auto save will attempt to use a target zone around the user specified interval. If auto save is set to 5:00, it will start looking for an inactive period at 4:30 and will perform an auto save as soon as is possible. We wait for a period of inactivity because it would be bad form to stop playback, or an active edit and tell the user, hold on a sec… we’re going to make a backup of your project. That's not going to be a problem, right?

    • An auto save will only occur if the editor is inactive for a minimum period of 7 seconds.

    • Some applications such as web browsers, may trick Premiere Pro into thinking that the user is still actively editing and consequently delay the auto save interval. To avoid this, close non-essential applications while editing.

    • If the project has been manually saved and the project has not changed since the last manual save, an auto save will not occur. Auto save will only occur if the project has been changed and a manual save has not occurred prior to the specified interval.

    • If the application is in the background and not active, and auto save will still occur.

    • Once the maximum project versions has been reached (as specified in the user preferences), auto save will write over the oldest auto saved version. For this reason, the highest numbered auto saves project may not be the most recent version.

    If you've manually saved your project and you're not seeing any editing changes you've made reflected in the project once it's been reopened, then there something wrong and our support department should be able to help you figure it out.

  10. 1 vote

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    1 comment  ·  Premiere Pro » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Billy, You have 3 options for frame smoothing when using time remapping. Right-click on the time remapped clip and choose "Time Interpolation" from the context menu. There you can select from Frame Sampling (default), Frame Blending, or Optical Flow. Each option can provide different results depending on the media your applying the effect to. Experiment with each to see which works best in any given situation.

  11. 1 vote

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    2 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Mike,
    Probably best to call our customer support on this, but definitely try resetting your preferences by holding down the Alt key while launching the app. Also make sure you try opening Premiere Pro first, then opening your project.

  12. 1 vote

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    1 comment  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    In CC 2020 (version 14.x) open Preferences > Graphics and select your font choice under "Missing Font Replacement"

  13. 1 vote

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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Noe,
    If you open the System Compatibility Report in 14.4 and choose Export Report, you'll create a text file that you can review. Between half way and the bottom of the report, you'll find a section named GPU Sniffer Log. If you read though that section it should give you an indication as to why your 2080ti is not being used. Please contact our tech support department for assistance resolving the problem.

  14. 2 votes

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    2 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hey Chris,
    Not sure where things got sideways, but you might try selecting all of your clips, right-click > Proxy > Detach Proxies. Then right-click > Proxy >Attach Proxies to reestablish the links between the full res and proxy media.

  15. 1 vote

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    1 comment  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    I can't reproduce this reported problem. If you can provide clear steps to repro, I'm happy to try again. Please be sure to include the version you're using as shown under the About screen (2020 could mean several different release versions) and your installed OS version. In 14.4 on Win 10, I'm having no problem setting effective keyframes in a 9x16 sequence.

  16. 1 vote

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    1 comment  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Jonathan,
    Update your NVIDIA display drivers to version (GeForce Game Ready) 451.67 WHQL. You're seeing what appears to be a known issue with H264 files and an older NVIDIA driver.

  17. 2 votes

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    1 comment  ·  Premiere Pro » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Hi Rasheed,
    If you can provide steps to reproduce this problem, we'd like to see it fixed. Be sure to include version number of the app and the OS version you're using. I've tried reassigning audio channels to multichannel audio files via Clip > Modify > Audio Channels and the audio channels always end up reassigned and routed exactly as I wanted them to.

    As for merging audio clips, if you're doing this via Merged Clip, that's probably not the best method. If you make a multiclip from them via multicam, you'll have a lot more latitude for changes and modifications.

  18. 2 votes

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    2 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Make sure you haven't allocated too much memory to Adobe apps under Preferences > Memory. With 64 GB of RAM you shouldn't allocate more than about 52 GB to Adobe apps, leaving 12 GB for everything else.

  19. 2 votes

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    1 comment  ·  Premiere Pro » Projects  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Think about the workflow like this: Production = Project, Project = Bin. If you want editors to lock and work different sequences, move the sequences to different projects.

  20. 1 vote

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    1 comment  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Mitch Wood commented  · 

    Go to Preferences > Media and select Write clip markers to XMP and deselect Enable clip and XMP metadata linking. Now remove unneeded markers from clips and sequences. Save and close your project. Re-open your project and the markers should now be gone.

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