Wes Howell - Premiere Pro Quality Engineer

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  1. 318 votes
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    240 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Sorry to hear that this issue is still affecting some of you. We are here and we'd like to help.

    There are many different factors that could contribute to this issue. System, GPU, Hardware Decode settings and of course format is a big one. Have any of your been able to isolate the key factors here? As Reg mentioned, support is ready and available to assist. We have great people in support that will be more than happy to help troubleshoot any of these issues.

    Can someone provide simple steps and possibly a small project that could be used to isolate and reproduce this on the Adobe side?

  2. 65 votes
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    19 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    HI Jan-Alexander,

    Does this happen with all uses of time remapping on your machine or are there specific settings that reproduce the problem? Can you share more details and steps on how to reproduce the playback problems? I'd be happy to look into this on the Adobe side.

  3. 2 votes
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    2 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Hi Bryce, Sorry you're experiencing some troubles. Happy to lend a hand.

    Can you share your hardware config details including the GPU you are using? Are you using CUDA? It sounds like this could possibly be an issue where the Windows update installed a newer driver and this could be the issue. Can you also please share the GPU driver version that is currently installed?

    Lastly, could you please look to see if you have any .dmp files on your system? These logs provide useful details and I'd be happy to have one of our developers take a detailed look.

    https://www.technlg.net/windows/windows-crash-dump-memorydmp-file/

  4. 1 vote
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    9 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Following

  5. 579 votes
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    151 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

    This is a great request that is certainly something we want to implement. Rest assured our engineers DO understand the importance of this feature and how to get the job done. We also know that the performance and stability of the app should be our #1 priority and that is where our focus is right now.

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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    I have updated internal records with this request.
    Please continue to update with feedback and upvotes.

    Thanks for the feedback!

  6. 523 votes
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    Under Review  ·  47 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thanks for the feedback. This feature request has been updated internally.

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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thanks for the feedback and followup. The team is listening and we will take this under consideration.

  7. 266 votes
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    130 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  bronwynlewis responded

    Thanks for your input on how to improve the browser and the details on how you are organizing your Motion Graphics templates.

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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    A bit more info from Jarle Leirpol

    "By default, you will see only the default template location in the UI, named Local Templates Folder, with a checkbox. In Premiere Pro 13.0 (October 2018 version), you can add more local folders. These can be used in addition to the default Local Templates Folder in the drop-down menu. You no longer need to save templates to the rather strangely located Local Templates Folder, and I find this very helpful.

    From the Essential Graphics panel menu, you can choose Manage Additional Folders to add paths.
    You can select which additional folders the panel should show MOGRTs from.

    Click the Add button to add a folder. Select a folder and click Remove to remove it from the list.
    From the Manage Additional Folders dialog box, you can add (and delete) multiple folder paths, give the folder paths custom names, and so on. Clicking OK will add all custom paths to the Browse panel as a drop-down menu next to the Local filter option.

    The added folders will be available in the drop-down menu in the Browse panel. These will provide the ability for additional organization and sorting."

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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thanks for the feedback. We are monitoring these threads and will consider these requests!
    Feel free to keep them coming!

  8. 258 votes
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    Under Review  ·  17 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thanks for the feedback. We will take this request into consideration.
    Please keep the requests coming!

  9. 255 votes
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    27 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    This is definitely an area where we'd like to make improvements. Thanks for the feedback. We will take this into consideration.

  10. 347 votes
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    Under Review  ·  71 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thank you for this request. We have received this information and will take this into consideration.
    Please keep the requests coming!

  11. 86 votes
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    50 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thanks for the feedback. We released some improvements in this area with our patch we released earlier this week. Please update to the latest patch and let us know if any issues remain.
    Thanks!

  12. 35 votes
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    32 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    The latest update to After Effects should resolve this issue. Please make sure to try this with the latest patch released earlier this week.

  13. 470 votes
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    54 comments  ·  Premiere Pro » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    As Wes noted, we are looking at many areas for optimization and have made strides in the last few releases already.

    We recognize there are still many areas to improve performance and we are investing in appropriate areas.

    Threads that are catch-alls are often non-actionable. Please keep giving us specific feedback on what workflows are slow for you.

    Technical solutions may not always be as obvious as some people may be suggesting as the application architecture is often very different than people’s conception.

    Short answer. Yes, we want to and will make it faster.

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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Hello,

    We are actively continuing to make optimizations and performance improvements in several areas.
    We are listening to these requests. Thank you for the feedback.

  14. 257 votes
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    Under Review  ·  42 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thanks for the feedback. We will consider this request for a future release.
    As always, thanks for posting, thanks for voting – please stay tuned.

  15. 433 votes
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    44 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Thank you for the feedback. We are listening.

    File path mismatch can be a common cause of duplicate issues. If the media is imported from different locations with different file paths this can cause duplicate files in the Project Panel. It can be a tricky problem to resolve as many times users may have many files with the same name. There can be many user scenarios and we are working to continue to make this work better.

    The new Consolidate Duplicates command is one of our recent steps towards improvements.
    Do some of you have more specific feedback related to this new functionality? More details and specific examples and requests are welcome.

  16. 25 votes
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    17 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Hello everyone,

    I will take a look at this issue today. Starting with the steps above I'm not seeing the issue on my MacBookPro running 10.13.6 and Pr 12.1.2. I will continue to investigate and will test this on Windows.

    If anyone has a link to a project they'd like to share - please let me know.
    Additional information such as GPU (VRAM) OS, Driver version, etc would be appreciated.

    Wes Howell
    QE Premiere Pro

  17. 9 votes
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    In the meantime - (workaround suggestion) You can create a slider with higher custom values that suggest round numbers for the end user (such as 1-10) You can use an expression on the AE side to round values to these solid numbers.

  18. 67 votes
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    10 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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    Wes Howell - Premiere Pro Quality Engineer commented  · 

    Can you elaborate a bit more on how you'd like this to work. Are you referring specifically to ripple edits? Have you noticed that we do have a trim option that will trim the clip under the playhead and will not ripple the track?

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