AdminFrancis Crossman (Sr. Product Manager, Adobe DVA)

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  1. 6 votes

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    20 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    Sorry to hear you are having problems with the mask tracker. Can you please provide more information about the footage you are trying to track? It's useful to know the resolution and framerate, but most importantly - what's going on in the scene. Mask tracking technology does not do well with fast-moving objects (lots of motion blur), when the object goes off screen, or when the object is occluded (some other object passes in front). Mask tracking can also be thrown off by wildly changing lighting. Do any of these situations describe the footage you are trying to track? Remember that at its core, mask tracking is trying to lock onto a pattern of pixels (usually several patterns) and find that same exact pattern from frame to frame. If the pattern is hard to find (motion blur, lighting) or disappears altogether (occlusion, goes off screen) then the tracker will likely fail.

  2. 5 votes

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    2 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    We have Identified a problem with the Black and also White sliders in Lumetri and we are working on a fix that we hope to make available soon.

  3. 6 votes

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    8 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    Josh, sorry to hear about the frustrating problems you are running into. I am on the color team that maintains Lumetri and I'd like to help you get to the bottom of this, but I will need more info. Can you tell me if there are any error messages and what they say? Are you failing with GPU acceleration, software rendering, both? Are you sending the job to AME or exporting directly from PPro - any difference there? Did you render the timeline first and are you using previews during export? Does it successfully render the timeline or does that fail too? Have you tried using codecs such as Prores / DNxHD / Cineform rather than H264/AVC codecs - any difference? What Nvidia driver are you running? GH5 . . . I assume you are cutting in 4K, any difference on regular HD projects? I'm here to help you are still in a jam.

  4. 3 votes

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    1 comment  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    Just summarizing the specific problem here - you have a dual monitor setup with one above the other and menus in the Lumetri panel expand upwards and can get lost. This is a known issue that we are looking into. Some workarounds are to configure your monitor arrangement a bit staggered so that the menu doesn't have any desktop real estate directly above it. The other workaround is to configure your Mac system preferences - Mission Control "displays have separate spaces". I hope this helps until we resolve this issue.

  5. 9 votes

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    6 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    We are looking into this issue and taking it very seriously. If you can supply us with a detailed description of your system and PPro version it will be very helpful in narrowing down the problem.

  6. 3 votes

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    2 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    Can you please supply some details about your system and Premiere version?

  7. 44 votes

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    8 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    Adding your own LUTs to the Premiere Pro application package is not recommended or supported and is the cause of your current problems. Yes, your assumption is correct, the default LUTs that come installed by default with Premiere Pro are indeed indexed by item number in the folder rather than by name. It's done this way because users are not meant to alter the files in this folder.

    If you are using several custom LUTs and want them to show up in the Lumetri dropdown menus we have a solution which is newly available in a recent update (2018 - version 12.1). You can install your LUTs into a specific folder in your OS user library and Lumetri will scan them in.

    Here are the instructions to install and use custom LUTs:
    Like to read: https://helpx.adobe.com/premiere-pro/using/whats-new.html
    Like to watch: https://www.youtube.com/watch?v=dnJQj09GDfM

    LUTs that are stored in these folders will get embedded into the project file when you use them. So you can share the project with a colleague and all the LUTs will be present and be functioning for them even if they don't have the specific LUTs installed. It will not install these LUTs onto the other person's system for them to use on additional clips, however. It is therefore recommended that you send them the LUT with instructions on how to install it onto their system. Hope this helps.

  8. 9 votes

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    2 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    The problems you are experiencing are caused by tampering with the LUTs within the application package - please do not do this. The safest way to proceed at this point is to completely reinstall PPro and AME so the LUT directories are restored to their default state as intended by our engineers. You will then need to remove all LUTs from your project and reapply them. I know this is inconvenient, but it really is the safest way to make certain your project will render as intended.

    If you are using several custom LUTs and want them to show up in the Lumetri dropdown menus we have a solution which is newly available in the most recent update (2018 - version 12.1). You can install your LUTs into a specific folder in your user library and Lumetri will scan them in.

    Here are the instructions to install and use custom LUTs:
    Like to read: https://helpx.adobe.com/premiere-pro/using/whats-new.html
    Like to watch: https://www.youtube.com/watch?v=dnJQj09GDfM


    LUTs that are stored in these folders will get embedded into the project file when you use them. So you can share the project with a colleague and all the LUTs will be present and be functioning for them even if they don't have the specific LUTs installed. It will not install these LUTs onto the other person's system for them to use on additional clips, however. It is therefore recommended that you send them the LUT with instructions on how to install it onto their system. Hope this helps.

  9. 4 votes

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    1 comment  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    I am looking into this and so far cannot reproduce this bug. Can you please add some more detail? OS, CPU, GPU, Media type, Media Encoder version number, really the more detail the better. Are you using any LUTs? If so, where are they stored? When you say "will not export sequences", what precisely do you mean? Is there an error message, a crash, it just doesn't look like what you expected, something else? We are here to help, we just need some more information.

  10. 23 votes

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    19 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    I'm looking into this problem but so far have not been able to reproduce the results. Can you please provide some more details about your system (Exact PPro version, CPU, GPU, displays, which scopes configuration, CUDA / OpenCL / Software rendering). The more detail the better - thanks.

  11. 3 votes

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    3 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    Are you using Metal rendering? Try changing to OpenCL or software rendering.

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