AdminFrancis Crossman (Sr. Product Manager, Adobe DVA)

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  1. 4 votes

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    1 comment  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    I am looking into this and so far cannot reproduce this bug. Can you please add some more detail? OS, CPU, GPU, Media type, Media Encoder version number, really the more detail the better. Are you using any LUTs? If so, where are they stored? When you say "will not export sequences", what precisely do you mean? Is there an error message, a crash, it just doesn't look like what you expected, something else? We are here to help, we just need some more information.

  2. 22 votes

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    19 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    I'm looking into this problem but so far have not been able to reproduce the results. Can you please provide some more details about your system (Exact PPro version, CPU, GPU, displays, which scopes configuration, CUDA / OpenCL / Software rendering). The more detail the better - thanks.

  3. 15 votes

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    7 comments  ·  Media Encoder » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    This problem only affects versions 12.1.0 and 12.1.1. If your workflow relies on this feature you might choose to roll back to 12.0.1 until it's fixed. Another workaround would be to use an adjustment layer on the whole timeline or nest the timeline.

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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    We have identified the problem and are working on a fix. Thanks for bringing it to our attention.

  4. 3 votes

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    3 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminFrancis Crossman (Sr. Product Manager, Adobe DVA) commented  · 

    Are you using Metal rendering? Try changing to OpenCL or software rendering.

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