Sean K

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  1. 3 votes

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this bug. I’m not experiencing this problem on my machine, so I’d like to explore this further with you. Can you please tell me:

    What languages are your OS and After Effects are running in?

    I’d like you to try resetting the preferences, and if that doesn’t solve the problem, I’d like to get copies of the preferences files in the before/after states. Please follow these instructions:

    1. In After Effects, open Preferences > General. Click the Reveal Preferences in Explorer button at the bottom. This will open the folder where the preferences files are.
    2. Quit After Effects.
    3. In the preferences folder, navigate up one level. This will be the Adobe/After Effects folder and you’ll see folders for each release of After Effects that you’ve used on this machine (18.0, 18.1, 18.2, etc.). Move (don’t copy, just move) the 18.2 folder to your desktop…

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  2. 9 votes

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    3 comments  ·  Media Encoder » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Sean K supported this idea  · 
  3. 8 votes

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    1 comment  ·  Media Encoder  ·  Flag idea as inappropriate…  ·  Admin →
    Sean K supported this idea  · 
  4. 25 votes

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    3 comments  ·  Media Encoder » Batch Processing  ·  Flag idea as inappropriate…  ·  Admin →
    Sean K supported this idea  · 
  5. 15 votes

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    13 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Sean K commented  · 

    I get it when copying and pasting lumetri effects or clips with Lumetri on them to other clips/sequences.

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  6. 1 vote

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    0 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Sean K shared this idea  · 
  7. 1 vote

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    0 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 1 vote

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    0 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 4 votes

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    2 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Sean K commented  · 

    Hi Dacia,

    No, the box wasn't checked. I've actually had a problem with both Creative Cloud fonts and other fonts. In today's case, it was a font that wasn't available in the Creative Cloud library. Yesterday, however, I had gotten a font from Creative Cloud, and it wouldn't show up in the options. I tried restarting After Effects, re-logging into CC, and restarting the computer. It would show up in the fonts list on the Creative Cloud app, but not in After Effects.

    Thanks!

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  10. 2 votes

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    0 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 1 vote

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    0 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 86 votes

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    6 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 6 votes

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    0 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 4 votes

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    To investigate this, it would be most helpful if you could send us a project file that demonstrates the issue. My suspicion is that this only happens when the layers are in a specific state.

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

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    Sean K commented  · 

    Hi Tim,

    Thanks for your response! I just emailed you a dropbox link to one of the projects that gave me an issue.

    Thanks!

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  15. 7 votes

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    3 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Sean K commented  · 

    I also have this problem. It seems to occur mostly when I try to scroll using the touch pad. Instead of scrolling, it selects a layer and then I have to go in and select a different layer to get it to stop. At this point, I'm not using my touch pad, which significantly slows down my process.

    Sean K supported this idea  · 
  16. 2 votes

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    0 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 16 votes

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    0 comments  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
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