AdminDacia Saenz (Quality Engineer, Adobe DVA)

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  1. 1 vote

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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks for the feedback Bryan! Thats a really good suggestion. We've recently added the ability to nudge EGP layers with keyboard shortcuts. Are there any other KBSs that you would like to see?

  2. 5 votes

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    3 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks for the great suggestion! The more votes a request can get, the better so please share the link to your request with your community.
    :)

  3. 7 votes

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    3 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Matt! Have you considered using the Motion Graphics Template workflow? You can use the Essential Graphics Panel natively in PR to set all of your default parameters, select the track item in your timeline and then export it as a Motion Graphics Template (in the right-click menu and the Graphics top Bar Menu). These can be saved to your local folder, a unique path, or a CC Library.

    Then each time you open a new project you simply drag and drop the template into your project and make whatever modifications you need to make from there. Each instance of the template that you drop in the timeline is its own unique item so making changes to one does not affect other instances of it in the timeline. :)

    You can also make more complex Mogrts in AE to use in PR.

    Hope you check it out and it saves you a bit of time!

    Cheers,
    Dacia

  4. 4 votes

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    3 comments  ·  Premiere Pro » Projects  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hello All!

    I'm very excited to let y'all know that the patch is ready for you! If you don't see the update for 13.0.1 in your CC App, use the hamburger menu and select "Check for App Updates" to trigger the availability of the new version.

    I do want to note that this will resolve issue for Mogrts made in older versions of AE, except for Mogrts that require Dynamic Link. After Effects did not release an emergency patch in tandem so those will be resolved in the next patch.

    Thank you for all of your patience!

    Cheers,

    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Seppe,

    Apologies for the added hurdles to your workflows. Can you tell me more about the words not being updated. That part of the issue is new to me. If you have Mogrts you can share that would be really helpful. My email is saenz@adobe.com

    In regards to the issues you are seeing with the incorrect font loading, we are working on a fix that will be released ASAP.

    In the meantime, the workaround is to re-export the Mogrts from After Effects 2019 (v 16.0).

    It sounds like you have the original .aeps so if you update the projects to 16.0 and re-export you'll be set. But in the event that you only have the Mogrts themselves, you can open the Mogrts natively in AE with the following steps.

    1. Launch the latest version of AE (16.0)

    2. Go to Menu Bar and select File > Open

    3. Choose your Mogrt

    4. You will be prompted to select a folder to unpack the Mogrt to, please choose your location on disk

    5. This will open the .AEP up

    6. Open the Essential Graphics Panel and re-export the Mogrt. (save to Local Templates Folder)

    7. Launch PR and add the newly exported Mogrt to a sequence

    If you're working with Mogrts via CC Libraries, you'll need to save them locally to be able to access them via AE and can do so with these pre-steps:
    The first thing you want to do is get a copy of your Mogrt saved Locally.

    1. Open the EGP and make sure the “My Templates” tab is selected

    2. Check the “Libraries” filter on to only see the Mogrts in your CC Libraries

    3. Right Click on the Mogrt you need to convert

    4. Select “Copy to Local”
    5. 5. Navigate to the Motion Graphics Template folder where your Mogrts are saved Locally by default (here are the pathways)

    (mac) username/Library/Application Support/Adobe/Common/Motion Graphics Template/
    (win) ://Users/username/AppData/Roaming/Adobe/Common/Motion Graphics Template/
    6. I usually sort by most recently added so that the newly copied Mogrt is at the very top

    7. Duplicate it and move it to your desktop or somewhere that is convenient, then follow the steps above.

    Apologies for the inconvenience and thank you so much for the help identifying the problem.

    Cheers,
    Dacia

  5. 3 votes

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    2 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hello All!

    I'm very excited to let y'all know that the patch is ready for you!

    If you don't see the update for 13.0.1 in your CC App, use the hamburger menu and select "Check for App Updates" to trigger the availability of the new version.

    I do want to note that this will resolve issue for Mogrts made in older versions of AE, except for Mogrts that require Dynamic Link. After Effects did not release an emergency patch in tandem so those will be resolved in the next patch.

    Thank you for all of your patience!

    Cheers,

    Dacia

    An error occurred while saving the comment
    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Noah,
    We are working on a fix that will be released ASAP.

    In the meantime, the workaround is to re-export the Mogrts from After Effects 2019 (v 16.0).

    It sounds like you have the original .aeps so if you update the projects to 16.0 and re-export you'll be set. But in the event that you only have the Mogrts themselves, you can open the Mogrts natively in AE with the following steps.

    1. Launch the latest version of AE (16.0)

    2. Go to Menu Bar and select File > Open

    3. Choose your Mogrt

    4. You will be prompted to select a folder to unpack the Mogrt to, please choose your location on disk

    5. This will open the .AEP up

    6. Open the Essential Graphics Panel and re-export the Mogrt. (save to Local Templates Folder)

    7. Launch PR and add the newly exported Mogrt to a sequence

    If you're working with Mogrts via CC Libraries, you'll need to save them locally to be able to access them via AE and can do so with these pre-steps:
    The first thing you want to do is get a copy of your Mogrt saved Locally.

    1. Open the EGP and make sure the “My Templates” tab is selected

    2. Check the “Libraries” filter on to only see the Mogrts in your CC Libraries

    3. Right Click on the Mogrt you need to convert

    4. Select “Copy to Local”
    5. 5. Navigate to the Motion Graphics Template folder where your Mogrts are saved Locally by default (here are the pathways)

    (mac) username/Library/Application Support/Adobe/Common/Motion Graphics Template/
    (win) ://Users/username/AppData/Roaming/Adobe/Common/Motion Graphics Template/
    6. I usually sort by most recently added so that the newly copied Mogrt is at the very top

    7. Duplicate it and move it to your desktop or somewhere that is convenient, then follow the steps above.

    Apologies for the inconvenience and thank you so much for the help identifying the problem.

    Cheers,
    Dacia

  6. 5 votes

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    6 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Lucy,

    I'm Dacia, a QE on the Graphics team. Sorry that you are experiencing this frustrating crash. Would you mind checking to make sure that your Geforce drivers are up to date? I think Nvidia has a tool that you can install and will facilitate staying in sync with their latest updates: https://www.geforce.com/drivers

    Secondly, would you mind checking to see if this crash happens if you are in CPU mode?
    You can do this my going into your project settings and changing the Video and Playback Mode to "Mercury Playback Engine Software Only."

    This will help us narrow down the issue. 😊

    Thanks so much,
    Dacia

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