AdminDacia Saenz (Quality Engineer, Adobe DVA)

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  1. 2 votes

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    6 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thats not cool! I'm also not able to reproduce the issue on my end.
    Can y'all share a few more specifics please?
    - What font are you using?
    - Does it look cut off in the exported file or only in the Program Monitor in Premiere?
    - Is anything fixed if you use Software Mode instead of GPU mode?
    - What version of Premiere are you using?
    - and lastly... Mac or Win?

    Thanks for reporting this issue,
    Dacia

  2. 5 votes

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    6 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Phil,

    That is a bummer and not cool for a modern gentleman as yourself! Is there any chance that a different panel, like the Libraries panel, is loading when this happens? Are there any floating panels that are trying to pull focus from the current action happening on the main monitor?

    Lastly, would you be willing to send me a sample project so I can get a sense of your workspace layout?

    Thanks for the new info. Hopefully, we can get to the root issue soon.

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Gregory,

    That is really weird!
    Would you mind sharing a screen recording when you get into this state again?
    If you could also share what OS and version you're on as well that would be helpful.

    I'm emailing you now as well if its easier to send a screen recording from there instead.

    Sorry the text tool is giving you headaches.

    Cheers,
    Dacia

  3. 1 vote

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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Clementine,

    If you click on the Stock tab in the Essential Graphics Panel, you can search for tons of free Mogrts right from within the app. The collection of free content is updated fairly regularly. Hope you find some fresh new looks for your project!

    Cheers,
    Dacia

  4. 1 vote

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    1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Graham,

    That sounds really frustrating. Would you mind clarifying for me... are you working with Live Text Templates or Motion Graphics Templates?

    Would you also mind sharing a screen recording of what you are seeing in this case:

    "Often the thumb will display in my account and library correctly in PPr as the modified version, but when it is opened on the PPr timeline, it displays the content of the previous template that had been deleted..."

    Hope to get you back on track soon,
    Dacia

  5. 1 vote

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    1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi!

    Thanks for reporting this issue. Text expressions should definitely not force alignment. Would you mind sharing a project with the set-up that you are seeing this?

    Cheers,
    Dacia

  6. 4 votes

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    5 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Nick,

    Thanks for sending the extra detail along. I was able to reproduce the issue as soon as I re-launched the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.

    Thanks so much for the steps!

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks Will!

    Unfortunately, it doesn't look like the attachments came through. This platform is not a fan of the .mogrt files so they won't attach natively. But you can change the extension to .zip and that should work. :)

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Will,

    That is no bueno! Is it one template in particular that is causing the crash? If so, can you please share the .Mogrt file with me to look into?

    Also helpful info for investigating this:
    What version of PR are you running?

    Thanks and hope to get you back in action sooner than later,
    Dacia

    Quality Engineer, Motion Graphics templates

  7. 4 votes

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    5 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Oh wait! I take it back! I missed the step about re-starting the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.

    Thanks so much for the steps!

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Nick,

    That does sound super frustrating and like a huge pain. I just tried to reproduce the crash with the steps below but I'm not hitting it. Would you mind sharing the project and AE Mogrt you're working with?

    Thanks for bringing this to our attention,
    Dacia

  8. 2 votes

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    In Progress  ·  1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Johannes,

    Thanks for reporting this issue. We are aware of the bug and are working to resolve it.

    Apologies for the inconvenience,
    Dacia

  9. 2 votes

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    2 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi 都 児嶋,

    What version of Premiere Pro are you running?
    We fixed this bug in the release from Spring of 2019, which should be 13.1 or so.

    Are you on a more current version of Premiere and seeing this issue?

    Thanks

  10. 8 votes

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) supported this idea  · 
  11. 3 votes

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    4 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Jonas,

    I hear you. We're a small team and we have a lot to tackle in terms of adding more functionality and polish. Its not always a straight path towards some of these outcomes. In the meantime, another workaround that I can suggest is that you can a. drag and drop a mutli-select a ton of Mogrts into the EGP Browser directly from Finder / Explorer. This will add them to your Local Templates Folder all at once. From there, you can multi-select the thumbnails in the EGP, right-click on them and you'll see a "Copy to Library" option. This will allow you to copy multiple Mogrts into a specific CC Library all at once.

    Hope this helps a bit,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Jonas,

    Here's a pretty handy script that might help? https://aescripts.com/aep-to-mogrt/

    I agree that batch export is a need for sure and have added this as a Feature Request internally.

    Thanks,
    Dacia

  12. 4 votes

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    4 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Alexander,

    There seems to be a few issues going on here. Some known... some that are mysteries that I would love to help get to the bottom of.

    Lets start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.

    The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed. 😔 So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno. We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.

    The Reset Duration option was meant to help users in the meantime. I'd love to understand scenarios where this is not meeting the moment. Are there ways that we can tweak it to behave as expected?

    now! things we are building a mystery with... that does not explain why this would be happening with 1 mogrt! Or why the in/out points are shifting. 😡

    And it definitely doesn't explain why graphics are simply disappearing!
    When you've seen this, have they also been AE Mogrts or are you referring to Graphics made natively in PR?

    I'm going to email you directly and would love to connect and dive deeper into all of the above.

    Thanks so much for taking the time to share your experience and raise these issues back up!

    Also Mister Horse Por Vida!!!

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Mustafa,

    Can you share the project that is causing these issues? Also are you running in GPU or CPU mode?

    Thanks,
    Dacia

  13. 9 votes

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    6 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDacia Saenz (Quality Engineer, Adobe DVA) supported this idea  · 
  14. 185 votes

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    Under Review  ·  126 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks Pierre!

    I've been remiss in addressing your awesome and thoughtfully gathered feedback from this post: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/41079490-fix-the-way-essential-graphics-resize.

    Its been an open tab in my browser since the day you published it if its any consolation though! Its a REALLY good list. Thank you 🙏🏽.

    Its really challenging to not be able to say more than we are listening and documenting y'alls feedback. Keep making noise though and sharing your thoughts. That helps make the case that things need to be revisited!

    Thanks so much,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Luke,

    No one wants to force you to use After Effects.. (well secretly .. I do because its my favorite software and I want everyone to feel like a wizard). In fact, one of the main motivations for creating the Essential Graphics Panel was to allow users in Premiere to work with Motion Graphics Templates (that were created in AE), natively in Premiere without having to leave the app. 🤷🏽‍♂️

    With the new Mogrt workflow, we also re-envisioned the Premiere Graphics workflow to allow users to create templates that could be used across projects without having to re-create or import them again and again.

    We are adding to and evolving this paradigm with every release, and building new tools takes time. I'm curious what makes it so unusable in your experience. What specifically are you missing and feeling frustrated by with the EGP? "Garbage" is hard to translate into action, but if there are more detailed critiques that you can offer, then we can use that feedback to guide future development.

    Cheers,
    Dacia

  15. 2 votes

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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks for your feedback, Dean.

    Excited to check Mr. Horse's custom user UX / UI out and get some convos sparked on the matter.

    Cheers,
    Dacia

  16. 3 votes

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    2 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Dean,

    I've got some good news for you!

    1. You can drag and drop multiple Mogrt files from your Finder / Explorer window directly into the Essential Graphics Panel and they will all be Installed at once! Just make sure you are in Browse Mode.

    2. I love a lot of Mister Horse's UI for presets. I have not checked out their custom user library though so I will check that out. In the meantime, there are a couple of not-so-obvious ways to organize your Mogrts. Of course, they can be organized via CC Libs. You can also add keywords to them (including multi-select) and then filter your search based on your keywords. Lastly, if you click on the hamburger menu in the EGP, you will see an option that says "Manage Additional Folders." This will allow you to create a link from the EGP to specific folders that you can add Mogrts to directly. Once you set up one of these pathways, then the EGP will display a dropdown menu that allows you to switch views between folders.

    3. Have you checked out the Adobe Stock tab in the EGP? You can search and download all kinds of social media-specific Mogrts directly from within Premiere Pro.

    Thanks for your feedback!

    Hope this helps a bit,
    Dacia

  17. 1 vote

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Graham,

    We've recently been made aware of this issue by other users and are trying to find the cause. Unfortunately, most folks have not been able to reproduce the issue, while some of us have-- making it even more frustrating.

    If you wouldn't mind sharing a few more details, I'd be super grateful as we try to get this resolved.

    Was there a point when this started breaking for you or a particular project that it began with?
    Were you able to export to CC Libs successfully prior to updating to 17.1.2?
    Have you been able to export to a Local folder successfully?

    Separately, when you say "Support Files" folder is not created, what are you referring to?

    Thanks for taking the time to share this issue,
    Dacia

  18. 1 vote

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    8 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Oh! A few more questions...

    Are there any missing files in your project when you attempt the export or does the file go offline after the export fails?

    Is there anything common about the files that go offline? Are they a particular format or do they live in the cloud vs being stored locally?

    Thank you,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks Viktor!

    If you could take note of the actions you were taking before the errors occur that could possibly provide some clues. Any screen recordings would be greatly appreciated and of course, if there are any particular projects that are triggering the issue more than others, please send 'em my way 🙏🏽.

    Thank you for taking the time to report this and for your help,
    Dacia

    There is an option under the Top Bar Help Menu that says "Enable Log Files." You have to restart the app after enabling but then the next time the issue occurs, you can navigate to the Help menu again and choose "Reveal Log Files."

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Viktor,

    Thank you for reporting this and apologies for your project being whittled down on export. That should definitely only occur if your Collect Dependencies settings are set to "Reduce Project" like in the attached screenshot. Would you mind checking to see what you see in the dialog when you go to File > Dependencies > Collect Files?

    While the .aep that gets packaged in a Mogrt export will always be reduced to only the comps and footage used in the Main Comp and its nested comps, exporting that file should not be destructive to your project as a whole. Thats not cool!

    Would you mind sharing the version of AE that you are working in, as well as your project?

    I will also investigate the first bug that you mentioned and report back as I have more details.

    Thanks again for making us aware of these issues,
    Dacia

    Can you please share the v

  19. 26 votes

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    14 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Scott,

    Would you mind sharing your project file and the names of the fonts that you're missing?

    I'd love to help get this figured out with you.

    Cheers,
    Dacia

  20. 3 votes

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    2 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi @Hussein,

    If you navigate to the Graphics section of your Preferences, you can change the Text tool to write from right-to-left.

    @Hassan,

    I know its not ideal, but there is a workaround in that you can open the Mogrt in AE and similarly change the Text Preferences to Right-to-Left and then Re-Export it to Premiere Pro. You will need to ensure that the same preferences I mentioned above are enabled in Premiere Pro as well.

    The trick to opening a Mogrt the quickest way is to use:
    1. File > Open
    2. Select the Mogrt
    3. You will be prompted with a dialog that will ask you what folder you want to "Extract" the Mogrt to and then voila! the .aep will be open.

    Hope this is helpful,
    Dacia

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