AdminDacia Saenz
(Senior Quality Engineer, Adobe DVA)
My feedback
107 results found
-
1 vote
An error occurred while saving the comment -
5 votes
An error occurred while saving the comment Unfortunately, this issue is not fixed yet and runs way deep into conflicts with both OS platforms. 😿
I will definitely send an update when there is one.
And continued apologies for the extra headaches,
DaciaAn error occurred while saving the comment Hi Micah,
Thanks for reaching out. This is a known issue that we are tackling. I'll reach out to you and let you know when I have more details on when you can expect a fix.
Apologies that it is not working as expected,
Dacia -
1 vote
An error occurred while saving the comment Hi Taylor,
I'm sorry you're hitting this error. Unfortunately, there were some bugs baked into Mogrts exported in previous releases that corrupted the JSON information and was causing crashes in Premiere.
The fix is to re-export it out of the latest version of AE 18.0.1.
You can open a .mogrt natively in AE by going to the Top Bar menu, choosing File > Open and then following the dialog to "extract" the .aep and related media.
The re-export should fix the corrupted JSON data, but if it doesn't, would you mind sending me the .mogrt so we can check it out on our end?
If you have a ton of mogrts though, one of our devs created a script that can fix the json data more quickly. I can email you the script with a demo video for how to use it if that is helpful as well.
Apologies for the inconvenience,
Dacia -
3 votes
An error occurred while saving the comment Hi Micah,
Is it possible that the name of the folder that your projects are in change? Or that some of the video files (not mogrts) in the project change and need to be relinked?
We recently squashed a bug that was resetting timing for mogrts due to changes in file name and paths of containing folders and underlying media. The fix is in any Beta build after 15.1 x 27. I don't think the bug will magically fix an existing project in this state but re-saving from the build with the fix should prevent it from happening again.
I'm going to reach out over email as well. I'd love to set up a time to walk through your set-up and see if I can spot any new bugs.
Thanks,
DaciaAn error occurred while saving the comment Hi Micah,
Let's start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.
The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed from the "collection" process.
So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno.
The Reset Duration option was meant to help users in the meantime because of the challenge of addressing the fundamental ways that these Unique IDs have been implemented.
We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.
One of the ways that you can help prevent getting into this state is keeping the Motion Graphics Template Media scratch disk folders unique to each project. Almost like building a firewall between the folder for project a and project b. Another tip is to make sure that if you're exporting updated versions of your Mogrts, that their name reflects these version changes. That can help with the re-linking headaches.
Apologies for the extra inconveniences,
Dacia -
5 votes
An error occurred while saving the comment Hi Tobias,
Thanks for reporting this. I'm going to follow up with you on email so we can get a copy of your Mogrt.
Cheers,
Dacia -
1 vote
An error occurred while saving the comment Hi Julie,
Thank you for reporting this issue. It's a change that was made intentionally during the new captions workflow re-design.
Apologies for the inconvenience. In the meantime, there are a couple of alternatives to get to your desired result.
Option A: Avoid using what we call, "Text-in-a-box," which means creating a text box and then typing into it. Instead, simply use the type tool, click once in the Program Monitor, and then start typing, then you will be using what we call "Text-on-a-point," which will give you the background box you need.
Option B: If you do need to use Text-in-a-Box, then you can create a Shape layer the size of the text box and use the Responsive-Design Position tools to Pin all sides of the background box to the text layer. The shape layer will follow all changes made to the text layer.
Thanks so much,
Dacia -
1 vote
An error occurred while saving the comment There's a much easier way to crack open a mogrt natively in After Effects that a lot of folks don't know about.
Rather than doing all the unzipping, you can do the following:
1. Launch AE
2. Use File > Open (this is the only way)
3. Select the Mogrt file
4. Follow the dialog that pops up and asks you what folder you want to extract the project to
5. and boom you've got the .aep and any related media.Re-exports can be very helpful in resolving issues. Sometimes old bugs can get baked into the mogrt.
To the question of will mogrts used in a project work in the future... they should always work for sure. There is a Tiny Inception version of AE inside of Premiere that renders them.
The Mogrt is the package that you can share and install on your system or save in CC Libs. When you drag and drop a Mogrt from the Essential Graphics Panel, it unwraps the first zip and adds what we call an .aegraphic to your project panel and to whatever folder you've assigned in the Project settings for Motion Graphics Template Media Scratch disks.
This happens so the .aegraphics used in the project will be packaged with the project if you use Project Manager and move it to a new drive or share it with others.If for some reason there are issues in the future (it happens for sure).. then opening the original mogrt in AE and re-exporting is a solid idea. And if you don't have the .Mogrt and only have the .aegraphic from the project... then yeah.. you can change the .aegraphic extension to .zip and open the .aep from there :)
Hope this intel helps!
Dacia -
26 votes
An error occurred while saving the comment I mean in fairness it IS a vital piece of information to know what system and version you're working on in order to help understand what the issue might be.
Another really clutch piece of intel for us is to have the .mogrt in house so that we can try and reproduce the issue and open it and compare performance in After Effects (since AE is what is rendering mogrts under the hood).
There are a whole slew of reasons that a .mogrt can perform slowly, including a lot of expressions, a ton of render-heavy effects, etc... and sometimes we can help provide suggestions on how to set them up to run more optimally.
If you could please send me the mogrts that are giving you trouble, I can run them against older versions too.
I'd love to help y'all get back on track, so please send me your mogrts, system specs, and app versions.
Thanks,
Dacia -
2 votes
An error occurred while saving the comment For those of you on Windows, can you open your Project Settings and change the Motion Graphics Templates Media scratch disk folder to be on your desktop or some easily accessible location on disk.
Windows OS has a 260 character limit on file paths and if your MGTM scratch disk is set to a folder that is nested too far, this file path limit will prevent Premiere from being able to "unpack" the content of the Mogrt to render it.
Please feel free to share any of the Mogrts that are causing you headaches with me, along with the OS and version of Premiere Pro that y'all are running.
Thanks in advance,
Dacia -
1 vote
An error occurred while saving the comment Hi Emma,
Any chance you're adding any special characters to the text string in the expressions field?
Would you mind sharing the file with me?I'd love to take a look and see if we can get you back in action!
Cheers,
Dacia -
3 votes
An error occurred while saving the comment Thats not cool! I'm also not able to reproduce the issue on my end.
Can y'all share a few more specifics please?
- What font are you using?
- Does it look cut off in the exported file or only in the Program Monitor in Premiere?
- Is anything fixed if you use Software Mode instead of GPU mode?
- What version of Premiere are you using?
- and lastly... Mac or Win?Thanks for reporting this issue,
Dacia -
6 votes
An error occurred while saving the comment Hi Phil,
That is a bummer and not cool for a modern gentleman as yourself! Is there any chance that a different panel, like the Libraries panel, is loading when this happens? Are there any floating panels that are trying to pull focus from the current action happening on the main monitor?
Lastly, would you be willing to send me a sample project so I can get a sense of your workspace layout?
Thanks for the new info. Hopefully, we can get to the root issue soon.
Cheers,
DaciaAn error occurred while saving the comment Hi Gregory,
That is really weird!
Would you mind sharing a screen recording when you get into this state again?
If you could also share what OS and version you're on as well that would be helpful.I'm emailing you now as well if its easier to send a screen recording from there instead.
Sorry the text tool is giving you headaches.
Cheers,
Dacia -
1 vote
An error occurred while saving the comment Hi Clementine,
If you click on the Stock tab in the Essential Graphics Panel, you can search for tons of free Mogrts right from within the app. The collection of free content is updated fairly regularly. Hope you find some fresh new looks for your project!
Cheers,
Dacia -
4 votes
An error occurred while saving the comment Hi Nick,
Thanks for sending the extra detail along. I was able to reproduce the issue as soon as I re-launched the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.
Thanks so much for the steps!
An error occurred while saving the comment Thanks Will!
Unfortunately, it doesn't look like the attachments came through. This platform is not a fan of the .mogrt files so they won't attach natively. But you can change the extension to .zip and that should work. :)
Cheers,
DaciaAn error occurred while saving the comment Hi Will,
That is no bueno! Is it one template in particular that is causing the crash? If so, can you please share the .Mogrt file with me to look into?
Also helpful info for investigating this:
What version of PR are you running?Thanks and hope to get you back in action sooner than later,
DaciaQuality Engineer, Motion Graphics templates
-
4 votes
An error occurred while saving the comment Oh wait! I take it back! I missed the step about re-starting the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.
Thanks so much for the steps!
An error occurred while saving the comment Hi Nick,
That does sound super frustrating and like a huge pain. I just tried to reproduce the crash with the steps below but I'm not hitting it. Would you mind sharing the project and AE Mogrt you're working with?
Thanks for bringing this to our attention,
Dacia -
4 votes
An error occurred while saving the comment Hi Alexander,
There seems to be a few issues going on here. Some known... some that are mysteries that I would love to help get to the bottom of.
Lets start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.
The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed. 😔 So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno. We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.
The Reset Duration option was meant to help users in the meantime. I'd love to understand scenarios where this is not meeting the moment. Are there ways that we can tweak it to behave as expected?
now! things we are building a mystery with... that does not explain why this would be happening with 1 mogrt! Or why the in/out points are shifting. 😡
And it definitely doesn't explain why graphics are simply disappearing!
When you've seen this, have they also been AE Mogrts or are you referring to Graphics made natively in PR?I'm going to email you directly and would love to connect and dive deeper into all of the above.
Thanks so much for taking the time to share your experience and raise these issues back up!
Also Mister Horse Por Vida!!!
Cheers,
DaciaAn error occurred while saving the comment Hi Mustafa,
Can you share the project that is causing these issues? Also are you running in GPU or CPU mode?
Thanks,
Dacia -
11 votesAdminDacia Saenz
(Senior Quality Engineer, Adobe DVA)
supported this idea
·
-
3 votes
An error occurred while saving the comment Thanks for your feedback, Dean.
Excited to check Mr. Horse's custom user UX / UI out and get some convos sparked on the matter.
Cheers,
Dacia -
3 votes
An error occurred while saving the comment Hi Dean,
I've got some good news for you!
1. You can drag and drop multiple Mogrt files from your Finder / Explorer window directly into the Essential Graphics Panel and they will all be Installed at once! Just make sure you are in Browse Mode.
2. I love a lot of Mister Horse's UI for presets. I have not checked out their custom user library though so I will check that out. In the meantime, there are a couple of not-so-obvious ways to organize your Mogrts. Of course, they can be organized via CC Libs. You can also add keywords to them (including multi-select) and then filter your search based on your keywords. Lastly, if you click on the hamburger menu in the EGP, you will see an option that says "Manage Additional Folders." This will allow you to create a link from the EGP to specific folders that you can add Mogrts to directly. Once you set up one of these pathways, then the EGP will display a dropdown menu that allows you to switch views between folders.
3. Have you checked out the Adobe Stock tab in the EGP? You can search and download all kinds of social media-specific Mogrts directly from within Premiere Pro.
Thanks for your feedback!
Hope this helps a bit,
Dacia -
4 votes
An error occurred while saving the comment Hi @Hussein,
If you navigate to the Graphics section of your Preferences, you can change the Text tool to write from right-to-left.
@Hassan,
I know its not ideal, but there is a workaround in that you can open the Mogrt in AE and similarly change the Text Preferences to Right-to-Left and then Re-Export it to Premiere Pro. You will need to ensure that the same preferences I mentioned above are enabled in Premiere Pro as well.
The trick to opening a Mogrt the quickest way is to use:
1. File > Open
2. Select the Mogrt
3. You will be prompted with a dialog that will ask you what folder you want to "Extract" the Mogrt to and then voila! the .aep will be open.Hope this is helpful,
Dacia
Hola Caitlin!!
The good news is that you can do both!
Once you have the subtitle lewk of your dreams locked in, choose the dropdown menu called Track Style and choose "Create Style." A new item will show up in your project panel, and you'll have a new option in the EGP under the Track Style menu. Change the Track Style dropdown to your new custom style, select all the captions in the timeline, and then use the little up arrow next to "push" the new style to all of the selected captions.
To use across projects, right-click on the Style in the Project Panel and select "Export Style." This will create a file that you can share across computers and import into new projects. As soon as its in the project, it will show up in that Track Styles dropdown in the EGP. Your imported styles will also show up in the Style dropdown in the EGP for text layers created with the main Text tool. (Not Legacy Titler).
I was able to select a word within a caption in the Program Monitor, and then italicize it without a hitch. Lemme know if that doesn't work for you though!
Also HI!!!!
Cool to cross paths after so many years on this thing! lol.
Cheers,
Dacia