AdminDacia Saenz (Quality Engineer, Adobe DVA)

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  1. 2 votes

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    4 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Y'all,

    Would y'all be willing to share some of the Mogrts that are painfully slow. There is a known lagtime between Premiere Pro and the Tiny Inception After Effects™️ inside of Premiere that can get bogged down when there are a ton of expressions, render-heavy effects, and anything 3D, but simple Mogrts shouldn't be slowing you down too excessively.

    It would be super helpful to get some examples in-house and compare performance to older versions of Premiere as well. It is always possible that some gross bug has made it into newer versions and is mucking things up.

    If you could also please share what version of PR you're using and system specs that would be rad!
    I noticed the original poster, Dan is on Mac 10.13.6 which is a few versions back and may be contributing to the issues.

    Thanks so much,
    Dacia

  2. 1 vote

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    7 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    For those of you on Windows, can you open your Project Settings and change the Motion Graphics Templates Media scratch disk folder to be on your desktop or some easily accessible location on disk.

    Windows OS has a 260 character limit on file paths and if your MGTM scratch disk is set to a folder that is nested too far, this file path limit will prevent Premiere from being able to "unpack" the content of the Mogrt to render it.

    Please feel free to share any of the Mogrts that are causing you headaches with me, along with the OS and version of Premiere Pro that y'all are running.

    Thanks in advance,
    Dacia

  3. 3 votes

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    8 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks for reporting this Roland.

    I need to check and see if this ever worked or if it's a recent break. As far as I understood, colors that are driven by expressions do not show the post-expression value in the timeline, either. But, I might be misremembering. I'll report back soon.

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Ryan!

    I talked to one of our color devs and he said there had been some improvements made in the past few releases to help resolve some of these color issues.

    I gave it a go in the latest releases: AE 17.0.4 and PR 14.0.3 and things were looking MUCH better, dare I say seamless.

    Here is a screen shot of my timeline with:
    1. The Mogrt you sent me
    2. A native PR Rectangle that got its color from the Blue Swatch in the Mogrt via eyedropper
    3. An imported AE Comp that is being rendered by AE via Dynamic Link with a Solid that got its color by manually adding the Hex Value
    and lastly,
    4. A screenshot of the Comp Window in AE that I imported into PR.

    They all look the same color on my end on an iMac. Would you mind updating and testing things again?

    Fingers Crossed the update will resolve this 🙏🏽

    Thanks for your patience!
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Dang.

    Thanks for the info and that last screen shot. I'm going to go pick the brain of one of our color expert devs and see if I can get any intel back.

    I have a VERY convoluted workaround that I could offer as well... but I'm not even sure it would end up being very user-friendly for your editors in the end. Lemme know if you want to give it a try though.

    Also if you could make a unique UserVoice Request to integrate the ability to use Color Swatches from libs natively in PR that would be awesome. It will allow for more visibility and for folks to upvote it. :)

    Thanks for bringing this to our attention, Ryan!

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Ryan,

    This has been coming up recently in various ways and its definitely frustrating. I've been able to suggest the following workarounds to a few folks and its improved the outcomes.

    Would you mind trying the following?
    1. Re-open the project in AE
    2. Open the Project Settings
    3. Click on the Color Tab
    4. Enable "Blend Colors Using 1.0" Gamma
    5. Re-export the Mogrt
    6. Check out results in PR.

    Does this bring the colors more in alignment with one another?

  4. 36 votes

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    34 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi James,

    I'll ask the same questions that are already on this thread. Unfortunately, we haven't received any more clues as to what is going on with these particular issues. Maybe you can help!

    Are you sure that the Creative Cloud Desktop app is open when you launch PR? Does relaunching the app and the project help?

    If you could share a sample project and a screen recording with me that would be super helpful 🙏🏽.

    Thanks,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Ronald,

    Are you sure that Creative Cloud Desktop app is open when you launch PR? Does relaunching the app and the project help?

    If you could share a sample project and a screen recording with me that would be super helpful 🙏🏽.

    Thanks,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Also Kris and others,

    There is a much easier way to get to the .aep inside Mogrts than going through the unzipping hoops.
    Launch AE and use File > Open to select your Mogrt. It will prompt you to choose a folder where you want to "Extract" the Mogrt to and voila!
    The .aep will open :)

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    We currently have bugs filed on the issue where glyphs draw incorrectly after fonts get auto-sync'd on projects.
    The current workaround is to reload the project. This should work in both PR and AE.

    I have noticed that the new Creative Cloud Desktop has to be open for font sync to work, but I have not encountered the issue where fonts are simply missing until a re-sign in, Dominic. That sounds super frustrating. Its hard to get eng support on something without an in-house repro, project, or video that shows the issue, though. If you could send a link to a project where this is happening to you or a screen recording of what you're experiencing that would be super helpful.

    Apologies for the delays in your workflows,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hello All!

    I'm very excited to let y'all know that the patch is ready for you! If you don't see the update for 13.0.1 in your CC App, use the hamburger menu and select "Check for App Updates" to trigger the availability of the new version.

    I do want to note that this will resolve issue for Mogrts made in older versions of AE, except for Mogrts that require Dynamic Link. After Effects did not release an emergency patch in tandem so those will be resolved in the next patch.

    Thank you for all of your patience!

    Cheers,

    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    So sorry for the issues you are seeing and thank you for raising it to us. Would you mind trying a workaround for me to see if we can at least temporarily resolve your issue?

    1. Launch the latest version of AE (16.0)

    2. Go to Menu Bar and select File > Open

    3. Choose your Mogrt

    4. You will be prompted to select a folder to unpack the Mogrt to, please choose your location on disk

    5. This will open the .AEP up

    6. Open the Essential Graphics Panel and re-export the Mogrt. (save to Local Templates Folder)

    7. Launch PR and add the newly exported Mogrt to a sequence

    We have had success with the correct font displaying when re-exported from the most recent release of AE. Lemme know if you see the results that you need to move forward.
    Hope this helps,

    Dacia

  5. 17 votes

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    6 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi John,

    We announced updates about our new captions workflow at Adobe MAX last month!

    Follow this link to learn more where Jason Levine breaks down the new feature available in Beta: https://youtu.be/F0xbbgVI1Ms

    You can also apply to be a part of the Speech-to-Text transcription Beta. https://pages.adobe.com/premiere/en/speechtotext/

    Cheers,
    Dacia

  6. 91 votes

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    29 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi all,

    Unfortunately, the workaround solution that I wanted to propose to y'all is not going to work after all.
    The request continues to be logged, and we will definitely update this channel if there is any news.

    Apologies for getting hopes up. 😞
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Pierre,

    What you're requesting is the ability for Mogrts to be able to Camera Track footage and then connect your shape to one of the null targets the 3D Camera Tracker creates. This is waaaaaay more complex than having the ability to keyframe parameters once you're in PR.

    I would suggest a new Feature Request for that.

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hola y'all... there are some technical reasons why this hasn't been possible in Mogrts yet but we've got a workaround in the oven thats almost ready to share!

    I will update this channel in a couple of weeks or so :)

    Cheers,
    Dacia

  7. 1 vote

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    1 comment  ·  Media Encoder  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Yannick & Hauke,

    Thanks for bringing this to our attention. Would you be willing to share the Mogrts that are failing in Premiere Pro? If you could also share the version numbers of Premiere and AME that you are using that would be very helpful as well.

    Thanks so much,
    Dacia

  8. 1 vote

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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Emma,

    Any chance you're adding any special characters to the text string in the expressions field?
    Would you mind sharing the file with me?

    I'd love to take a look and see if we can get you back in action!

    Cheers,
    Dacia

  9. 2 votes

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    2 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Wim,

    This is a known issue that is caused by adding extra characters to the string via the expression, which creates a mismatch between the number of characters in the control and the actual number of characters on screen. That mismatch is the root of the problem, and it can be avoided by forwarding the text with the post-expression number of characters to a new text layer and using that layer as the source for the control. You can use expressions to forward the font and font style as well.

    Here's a quick rundown of what expressions to use to forward styles in addition to text.
    https://blog.adobe.com/en/publish/2020/01/24/after-effects-2020-express-yourself-and-your-text.html#gs.lm3o6o

    Apologies for the inconvenience. I hope this workaround gets you back in action though.

    Cheers,
    Dacia

  10. 2 votes

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    6 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thats not cool! I'm also not able to reproduce the issue on my end.
    Can y'all share a few more specifics please?
    - What font are you using?
    - Does it look cut off in the exported file or only in the Program Monitor in Premiere?
    - Is anything fixed if you use Software Mode instead of GPU mode?
    - What version of Premiere are you using?
    - and lastly... Mac or Win?

    Thanks for reporting this issue,
    Dacia

  11. 3 votes

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    5 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Phil,

    That is a bummer and not cool for a modern gentleman as yourself! Is there any chance that a different panel, like the Libraries panel, is loading when this happens? Are there any floating panels that are trying to pull focus from the current action happening on the main monitor?

    Lastly, would you be willing to send me a sample project so I can get a sense of your workspace layout?

    Thanks for the new info. Hopefully, we can get to the root issue soon.

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Gregory,

    That is really weird!
    Would you mind sharing a screen recording when you get into this state again?
    If you could also share what OS and version you're on as well that would be helpful.

    I'm emailing you now as well if its easier to send a screen recording from there instead.

    Sorry the text tool is giving you headaches.

    Cheers,
    Dacia

  12. 1 vote

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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Clementine,

    If you click on the Stock tab in the Essential Graphics Panel, you can search for tons of free Mogrts right from within the app. The collection of free content is updated fairly regularly. Hope you find some fresh new looks for your project!

    Cheers,
    Dacia

  13. 1 vote

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    1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Graham,

    That sounds really frustrating. Would you mind clarifying for me... are you working with Live Text Templates or Motion Graphics Templates?

    Would you also mind sharing a screen recording of what you are seeing in this case:

    "Often the thumb will display in my account and library correctly in PPr as the modified version, but when it is opened on the PPr timeline, it displays the content of the previous template that had been deleted..."

    Hope to get you back on track soon,
    Dacia

  14. 1 vote

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    1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi!

    Thanks for reporting this issue. Text expressions should definitely not force alignment. Would you mind sharing a project with the set-up that you are seeing this?

    Cheers,
    Dacia

  15. 4 votes

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    5 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Nick,

    Thanks for sending the extra detail along. I was able to reproduce the issue as soon as I re-launched the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.

    Thanks so much for the steps!

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks Will!

    Unfortunately, it doesn't look like the attachments came through. This platform is not a fan of the .mogrt files so they won't attach natively. But you can change the extension to .zip and that should work. :)

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Will,

    That is no bueno! Is it one template in particular that is causing the crash? If so, can you please share the .Mogrt file with me to look into?

    Also helpful info for investigating this:
    What version of PR are you running?

    Thanks and hope to get you back in action sooner than later,
    Dacia

    Quality Engineer, Motion Graphics templates

  16. 3 votes

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    5 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Oh wait! I take it back! I missed the step about re-starting the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.

    Thanks so much for the steps!

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Nick,

    That does sound super frustrating and like a huge pain. I just tried to reproduce the crash with the steps below but I'm not hitting it. Would you mind sharing the project and AE Mogrt you're working with?

    Thanks for bringing this to our attention,
    Dacia

  17. 242 votes

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    72 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Brian,

    My best recommendation is for you to head over to the Creative Cloud Desktop app and get involved with the Beta Prime apps. I can't say much more than that, but I can assure you, you'll be pleasantly surprised very soon if this is the sort of thing you're looking for.

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Christian!

    If I only wasn't bound by blood-oathes of secrecy to Adobe then we would both be able to nerd out about so many things I'm sure 🤣.

    All I can say is this... download our Beta Apps and keep your eyes on the prize 👀🏆!!

    Our latest features will always be announced there first and its an awesome way to share your feedback before things get released in the wild!

    You can navigate to the Beta Apps tab in your Creative Cloud Desktop app to download. Once you've got AE and PR open, then you can click on the little beaker in the top-right corner to see what's new. This intel is updated often!

    Cheers,
    Dacia

  18. 2 votes

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    In Progress  ·  1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Johannes,

    Thanks for reporting this issue. We are aware of the bug and are working to resolve it.

    Apologies for the inconvenience,
    Dacia

  19. 2 votes

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    2 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi 都 児嶋,

    What version of Premiere Pro are you running?
    We fixed this bug in the release from Spring of 2019, which should be 13.1 or so.

    Are you on a more current version of Premiere and seeing this issue?

    Thanks

  20. 2 votes

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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Micah,

    Let's start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.

    The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed from the "collection" process.

    So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno.

    The Reset Duration option was meant to help users in the meantime because of the challenge of addressing the fundamental ways that these Unique IDs have been implemented.

    We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.

    One of the ways that you can help prevent getting into this state is keeping the Motion Graphics Template Media scratch disk folders unique to each project. Almost like building a firewall between the folder for project a and project b. Another tip is to make sure that if you're exporting updated versions of your Mogrts, that their name reflects these version changes. That can help with the re-linking headaches.

    Apologies for the extra inconveniences,
    Dacia

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