AdminDacia Saenz (Quality Engineer, Adobe DVA)

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  1. 2 votes
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    5 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Nick,

    Thanks for sending the extra detail along. I was able to reproduce the issue as soon as I re-launched the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.

    Thanks so much for the steps!

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks Will!

    Unfortunately, it doesn't look like the attachments came through. This platform is not a fan of the .mogrt files so they won't attach natively. But you can change the extension to .zip and that should work. :)

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Will,

    That is no bueno! Is it one template in particular that is causing the crash? If so, can you please share the .Mogrt file with me to look into?

    Also helpful info for investigating this:
    What version of PR are you running?

    Thanks and hope to get you back in action sooner than later,
    Dacia

    Quality Engineer, Motion Graphics templates

  2. 1 vote
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    4 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Oh wait! I take it back! I missed the step about re-starting the project. Filing a bug on this now and I'll let you know as soon as there's a fix in Beta.

    Thanks so much for the steps!

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Nick,

    That does sound super frustrating and like a huge pain. I just tried to reproduce the crash with the steps below but I'm not hitting it. Would you mind sharing the project and AE Mogrt you're working with?

    Thanks for bringing this to our attention,
    Dacia

  3. 53 votes
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    17 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Brian,

    My best recommendation is for you to head over to the Creative Cloud Desktop app and get involved with the Beta Prime apps. I can't say much more than that, but I can assure you, you'll be pleasantly surprised very soon if this is the sort of thing you're looking for.

    Cheers,
    Dacia

  4. 2 votes
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    In Progress  ·  1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Johannes,

    Thanks for reporting this issue. We are aware of the bug and are working to resolve it.

    Apologies for the inconvenience,
    Dacia

  5. 2 votes
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    2 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi 都 児嶋,

    What version of Premiere Pro are you running?
    We fixed this bug in the release from Spring of 2019, which should be 13.1 or so.

    Are you on a more current version of Premiere and seeing this issue?

    Thanks

  6. 35 votes
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    32 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Ronald,

    Are you sure that Creative Cloud Desktop app is open when you launch PR? Does relaunching the app and the project help?

    If you could share a sample project and a screen recording with me that would be super helpful 🙏🏽.

    Thanks,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Also Kris and others,

    There is a much easier way to get to the .aep inside Mogrts than going through the unzipping hoops.
    Launch AE and use File > Open to select your Mogrt. It will prompt you to choose a folder where you want to "Extract" the Mogrt to and voila!
    The .aep will open :)

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    We currently have bugs filed on the issue where glyphs draw incorrectly after fonts get auto-sync'd on projects.
    The current workaround is to reload the project. This should work in both PR and AE.

    I have noticed that the new Creative Cloud Desktop has to be open for font sync to work, but I have not encountered the issue where fonts are simply missing until a re-sign in, Dominic. That sounds super frustrating. Its hard to get eng support on something without an in-house repro, project, or video that shows the issue, though. If you could send a link to a project where this is happening to you or a screen recording of what you're experiencing that would be super helpful.

    Apologies for the delays in your workflows,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hello All!

    I'm very excited to let y'all know that the patch is ready for you! If you don't see the update for 13.0.1 in your CC App, use the hamburger menu and select "Check for App Updates" to trigger the availability of the new version.

    I do want to note that this will resolve issue for Mogrts made in older versions of AE, except for Mogrts that require Dynamic Link. After Effects did not release an emergency patch in tandem so those will be resolved in the next patch.

    Thank you for all of your patience!

    Cheers,

    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    So sorry for the issues you are seeing and thank you for raising it to us. Would you mind trying a workaround for me to see if we can at least temporarily resolve your issue?

    1. Launch the latest version of AE (16.0)

    2. Go to Menu Bar and select File > Open

    3. Choose your Mogrt

    4. You will be prompted to select a folder to unpack the Mogrt to, please choose your location on disk

    5. This will open the .AEP up

    6. Open the Essential Graphics Panel and re-export the Mogrt. (save to Local Templates Folder)

    7. Launch PR and add the newly exported Mogrt to a sequence

    We have had success with the correct font displaying when re-exported from the most recent release of AE. Lemme know if you see the results that you need to move forward.
    Hope this helps,

    Dacia

  7. 1 vote
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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Micah,

    Let's start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.

    The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed from the "collection" process.

    So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno.

    The Reset Duration option was meant to help users in the meantime because of the challenge of addressing the fundamental ways that these Unique IDs have been implemented.

    We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.

    One of the ways that you can help prevent getting into this state is keeping the Motion Graphics Template Media scratch disk folders unique to each project. Almost like building a firewall between the folder for project a and project b. Another tip is to make sure that if you're exporting updated versions of your Mogrts, that their name reflects these version changes. That can help with the re-linking headaches.

    Apologies for the extra inconveniences,
    Dacia

  8. 6 votes
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) supported this idea  · 
  9. 2 votes
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    3 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Jonas,

    I hear you. We're a small team and we have a lot to tackle in terms of adding more functionality and polish. Its not always a straight path towards some of these outcomes. In the meantime, another workaround that I can suggest is that you can a. drag and drop a mutli-select a ton of Mogrts into the EGP Browser directly from Finder / Explorer. This will add them to your Local Templates Folder all at once. From there, you can multi-select the thumbnails in the EGP, right-click on them and you'll see a "Copy to Library" option. This will allow you to copy multiple Mogrts into a specific CC Library all at once.

    Hope this helps a bit,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Jonas,

    Here's a pretty handy script that might help? https://aescripts.com/aep-to-mogrt/

    I agree that batch export is a need for sure and have added this as a Feature Request internally.

    Thanks,
    Dacia

  10. 3 votes
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    4 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Alexander,

    There seems to be a few issues going on here. Some known... some that are mysteries that I would love to help get to the bottom of.

    Lets start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.

    The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed. 😔 So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno. We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.

    The Reset Duration option was meant to help users in the meantime. I'd love to understand scenarios where this is not meeting the moment. Are there ways that we can tweak it to behave as expected?

    now! things we are building a mystery with... that does not explain why this would be happening with 1 mogrt! Or why the in/out points are shifting. 😡

    And it definitely doesn't explain why graphics are simply disappearing!
    When you've seen this, have they also been AE Mogrts or are you referring to Graphics made natively in PR?

    I'm going to email you directly and would love to connect and dive deeper into all of the above.

    Thanks so much for taking the time to share your experience and raise these issues back up!

    Also Mister Horse Por Vida!!!

    Cheers,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Mustafa,

    Can you share the project that is causing these issues? Also are you running in GPU or CPU mode?

    Thanks,
    Dacia

  11. 7 votes
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    3 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDacia Saenz (Quality Engineer, Adobe DVA) supported this idea  · 
  12. 160 votes
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    Under Review  ·  86 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks Pierre!

    I've been remiss in addressing your awesome and thoughtfully gathered feedback from this post: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/41079490-fix-the-way-essential-graphics-resize.

    Its been an open tab in my browser since the day you published it if its any consolation though! Its a REALLY good list. Thank you 🙏🏽.

    Its really challenging to not be able to say more than we are listening and documenting y'alls feedback. Keep making noise though and sharing your thoughts. That helps make the case that things need to be revisited!

    Thanks so much,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Luke,

    No one wants to force you to use After Effects.. (well secretly .. I do because its my favorite software and I want everyone to feel like a wizard). In fact, one of the main motivations for creating the Essential Graphics Panel was to allow users in Premiere to work with Motion Graphics Templates (that were created in AE), natively in Premiere without having to leave the app. 🤷🏽‍♂️

    With the new Mogrt workflow, we also re-envisioned the Premiere Graphics workflow to allow users to create templates that could be used across projects without having to re-create or import them again and again.

    We are adding to and evolving this paradigm with every release, and building new tools takes time. I'm curious what makes it so unusable in your experience. What specifically are you missing and feeling frustrated by with the EGP? "Garbage" is hard to translate into action, but if there are more detailed critiques that you can offer, then we can use that feedback to guide future development.

    Cheers,
    Dacia

  13. 1 vote
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    1 comment  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks for your feedback, Dean.

    Excited to check Mr. Horse's custom user UX / UI out and get some convos sparked on the matter.

    Cheers,
    Dacia

  14. 129 votes
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    Under Review  ·  37 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Christian!

    If I only wasn't bound by blood-oathes of secrecy to Adobe then we would both be able to nerd out about so many things I'm sure 🤣.

    All I can say is this... download our Beta Apps and keep your eyes on the prize 👀🏆!!

    Our latest features will always be announced there first and its an awesome way to share your feedback before things get released in the wild!

    You can navigate to the Beta Apps tab in your Creative Cloud Desktop app to download. Once you've got AE and PR open, then you can click on the little beaker in the top-right corner to see what's new. This intel is updated often!

    Cheers,
    Dacia

  15. 2 votes
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    2 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Dean,

    I've got some good news for you!

    1. You can drag and drop multiple Mogrt files from your Finder / Explorer window directly into the Essential Graphics Panel and they will all be Installed at once! Just make sure you are in Browse Mode.

    2. I love a lot of Mister Horse's UI for presets. I have not checked out their custom user library though so I will check that out. In the meantime, there are a couple of not-so-obvious ways to organize your Mogrts. Of course, they can be organized via CC Libs. You can also add keywords to them (including multi-select) and then filter your search based on your keywords. Lastly, if you click on the hamburger menu in the EGP, you will see an option that says "Manage Additional Folders." This will allow you to create a link from the EGP to specific folders that you can add Mogrts to directly. Once you set up one of these pathways, then the EGP will display a dropdown menu that allows you to switch views between folders.

    3. Have you checked out the Adobe Stock tab in the EGP? You can search and download all kinds of social media-specific Mogrts directly from within Premiere Pro.

    Thanks for your feedback!

    Hope this helps a bit,
    Dacia

  16. 1 vote
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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Graham,

    We've recently been made aware of this issue by other users and are trying to find the cause. Unfortunately, most folks have not been able to reproduce the issue, while some of us have-- making it even more frustrating.

    If you wouldn't mind sharing a few more details, I'd be super grateful as we try to get this resolved.

    Was there a point when this started breaking for you or a particular project that it began with?
    Were you able to export to CC Libs successfully prior to updating to 17.1.2?
    Have you been able to export to a Local folder successfully?

    Separately, when you say "Support Files" folder is not created, what are you referring to?

    Thanks for taking the time to share this issue,
    Dacia

  17. 1 vote
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    7 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Oh! A few more questions...

    Are there any missing files in your project when you attempt the export or does the file go offline after the export fails?

    Is there anything common about the files that go offline? Are they a particular format or do they live in the cloud vs being stored locally?

    Thank you,
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Thanks Viktor!

    If you could take note of the actions you were taking before the errors occur that could possibly provide some clues. Any screen recordings would be greatly appreciated and of course, if there are any particular projects that are triggering the issue more than others, please send 'em my way 🙏🏽.

    Thank you for taking the time to report this and for your help,
    Dacia

    There is an option under the Top Bar Help Menu that says "Enable Log Files." You have to restart the app after enabling but then the next time the issue occurs, you can navigate to the Help menu again and choose "Reveal Log Files."

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Viktor,

    Thank you for reporting this and apologies for your project being whittled down on export. That should definitely only occur if your Collect Dependencies settings are set to "Reduce Project" like in the attached screenshot. Would you mind checking to see what you see in the dialog when you go to File > Dependencies > Collect Files?

    While the .aep that gets packaged in a Mogrt export will always be reduced to only the comps and footage used in the Main Comp and its nested comps, exporting that file should not be destructive to your project as a whole. Thats not cool!

    Would you mind sharing the version of AE that you are working in, as well as your project?

    I will also investigate the first bug that you mentioned and report back as I have more details.

    Thanks again for making us aware of these issues,
    Dacia

    Can you please share the v

  18. 25 votes
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    13 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Scott,

    Would you mind sharing your project file and the names of the fonts that you're missing?

    I'd love to help get this figured out with you.

    Cheers,
    Dacia

  19. 3 votes
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    2 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi @Hussein,

    If you navigate to the Graphics section of your Preferences, you can change the Text tool to write from right-to-left.

    @Hassan,

    I know its not ideal, but there is a workaround in that you can open the Mogrt in AE and similarly change the Text Preferences to Right-to-Left and then Re-Export it to Premiere Pro. You will need to ensure that the same preferences I mentioned above are enabled in Premiere Pro as well.

    The trick to opening a Mogrt the quickest way is to use:
    1. File > Open
    2. Select the Mogrt
    3. You will be prompted with a dialog that will ask you what folder you want to "Extract" the Mogrt to and then voila! the .aep will be open.

    Hope this is helpful,
    Dacia

  20. 4 votes
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    5 comments  ·  Premiere Pro » Adobe Interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Mike,

    You have 2 options.
    1. You can install the Mogrts in the Essential Graphics Panel and use the Rename option when you right-click on the thumbnail in the browse view. (see attached screenshot)

    2. You can open the .Mogrt natively in AE by using the File > Open command (that the only way to do it). This will prompt a dialog that will ask you where you want to "extract" the Mogrt files. From here... you can rename and re-export the Main Comps and they will have the name you want.

    Hope this gets you where you wanna go!
    Dacia

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Oh! Out of curiosity...
    Are you attempting to rename the Mogrts from the new Creative Cloud Desktop App or the Browser?

    I think it would be worth filing a feature request if so :)

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    AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  · 

    Hi Paula,

    In order to support localization of Mogrts for different places in the world, we had to create a Display Name (what you see in the app) that was separate than the file name itself so that folks who open the Mogrt in Japanese can see the Japanese name displayed and folks who open the Mogrt in Spanish can see the Spanish name.

    Unfortunately, solving that issue for many definitely causes some pain points for users who don't have to worry about serving international teams.

    But! There IS another way to rename your Mogrts without having to re-export them every time.
    If you:
    1. Navigate to the Essential Graphics Panel within Premiere itself
    2. Click on the checkbox that says 'Local Templates Folder" and
    3. Right-click on a thumbnail...
    Then you will see an option to Rename the Display Name of the Mogrt.

    The caveate here is that the Mogrt has to be saved locally.

    If you have Mogrts in your Library that need to be renamed, then:
    1. Filter the EGP view by Libraries
    2. Multi-Select the Mogrts you need to rename
    3. Right-Click on them and choose "Copy to Local" from the menu.

    After you complete the renaming process you can copy them back to your library. Its a bit of a back-and-forth for sure, but I think it will definitely save more time than having to re-open all of the individual After Effects projects and re-exporting them with the new name.

    Hope this is helpful,
    Dacia

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