C Van Winkle

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  1. 2 votes
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    6 comments  ·  Audition » Workflow & Interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Hi Brent, I've been working with @Michael V (Adobe) as well as others. I looked at some of the crash logs which I think might be from you. For those crash reports, it looks like the culprit is something else installed on the system called "RBVirtualFolder64.dll". Are you able to disable or uninstall whatever that is and see if that makes a difference? I'm unfamiliar with that software, but I assume it has something to do with the file system as it looks to get loaded when dealing with Save dialogs.

  2. 1 vote
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    Under Review  ·  1 comment  ·  Audition » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Thanks for reporting this Rhett. We've had complaints around preferences migration for a while (ever since the Creative Cloud Desktop app tried to start doing this "on our behalf"). The detail you gave here is helpful. We'll look into it.

  3. 2 votes
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    2 comments  ·  Audition » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    I did a test with Au CC (6.0) and Au 2020 (13.0) and only saw at most a one sample level difference in the truncation. I believe the explanation for that change is changing the particular rounding method when truncating in order to be consistent across all platforms. Are you able to post the original file as well as your truncated result somewhere?

  4. 1 vote
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    1 comment  ·  Premiere Pro » Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Hi Ward, thank you for reporting these. Are you able to try the most recent version? You state you're on Premiere version 12, the latest right now is 14 and has a number of fixes since your version.

  5. 12 votes
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    Under Review  ·  9 comments  ·  Audition » Multitrack Editor  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    This is now back in Audition 13.0 as a per-session property (see screenshot).

  6. 1 vote
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    1 comment  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    You should be able to save the file through one of our other plug-ins which supports WAV. I haven't tried the python script yet, but there's actually a few different flavors of WAV files.

    Attached is a screenshot showing how to save as "Waveform Audio" as part of the libsndfile plug-in (aka AmioLSF). It would be easiest to further diagnose if you sent a URL to one of your failing files to audbugs@adobe.com (please also reference this post). This way we can debug this with the specific file you're using.

  7. 1 vote
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    1 comment  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    If you're getting a drawbot error, can you please contact us with more information like a screenshot. We'd like to work with you to resolve this.

  8. 1 vote
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    1 comment  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Hi Steven, when you crash, do you get a dialog with the crash information? It would be helpful to get the crash report from that dialog, or if you enter your email in the crash reporter dialog so we can search for your specific issue.

  9. 3 votes
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    3 comments  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    I'm not experiencing this. I tried this file: https://github.com/acekiller/iOS-Samples/blob/master/AddMusic/Resources/sound.caf and it worked fine for me on macOS 10.14.3. Can you post a link to the files which are having problems and sending an email to audbugs@adobe.com?

  10. 4 votes
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    9 comments  ·  Audition » Multitrack Editor  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Do you have a record of the conversation with the Adobe support staff? Either a case number or email thread? If so, please send it to audbugs@adobe.com and reference this page as well.

    As for export, you can export "Apple Lossless" as part of the "Apple MPEG-4 Audio" file format via the "Apple Audio Toolbox" plug-in, or via the "libsndfile" plug-in as part of the CAF file format.

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    C Van Winkle commented  · 

    ALAC should still be supported. Are you on Mac or win?

  11. 3 votes
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    2 comments  ·  Audition » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 
  12. 3 votes
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    1 comment  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Is it crashing (the application quits unexpectedly) or recording problems or both?
    If crashing see: https://forums.adobe.com/thread/900619

    If just recording problems, can you please elaborate?

  13. 6 votes
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    5 comments  ·  Audition » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Would the concept of nested sequences (like in Premiere) also be a solution?

  14. 13 votes
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    Under Review  ·  10 comments  ·  Audition » Workflow & Interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Thanks for your request. Can you be more specific. Maybe a prioritized list if we can't fit it all into one release, which thing(s) would you want first?

  15. 2 votes
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    1 comment  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Thanks for reporting the crash. I noticed that all of your crash logs are from 11.0.0.199 which means they are from a previous version. 11.1.1.3 doesn't write the crash log there by default, but we can work with you to get a crash log which is for the version you're using.

    I make the distinction because I think we fixed the crash which is mentioned in your 11.0.0.199 reports.

    Please send us the info via the instructions here (see the email address on the page) and we can get this sorted out: https://forums.adobe.com/thread/900619

  16. 3 votes
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    3 comments  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Thanks for reporting, some additional information noted here (https://forums.adobe.com/thread/900619) would be helpful.

  17. 2 votes
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    4 comments  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    C Van Winkle commented  · 

    Thanks for reporting, some additional information noted here (https://forums.adobe.com/thread/900619) would be helpful.

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