AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA)

← Adobe video & audio apps

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  1. Premiere 12.1.2 Imported jpegs were not visible.

    2 votes

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    1 comment  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    Thanks for the report. Would you be able to upload a sample JPEG we can look at?

  2. Every **** update you break something. You could improve PPro by not improving it. Like not breaking my GoPro shots

    2 votes

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    2 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    What OS are you on? There is a known issue in 10.11 that can cause some files to come in as audio-only. One workaround is to update the OS to 10.12 or higher then clear your media cache.

  3. Make the DJI phantom 4 codec compatible with Pro.

    8 votes

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    3 comments  ·  Premiere Pro » 3rd Party Software  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    What OS are you using?

  4. I cannot get the footage from my DJI phantom 4 pro to upload into premier pro. I have never had an issue with the footage from the phantom 4

    7 votes

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    1 comment  ·  Premiere Pro » Formats  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    What OS are you using? If it's 10.11 there is a workaround: Update to 10.12 or 10.13 and then clear your media cache. They should work after that. If you are on a different OS then it is a different issue and we would need a sample file to look at.

  5. Using the newest version of PPro on Mac, there is an error when trying to folders of files. The MP4 files themselves import fine.

    3 votes

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    1 comment  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    What macOS version are you on? If you are on 10.11 then I would recommend updating to a newer version as we have found that to resolve importing issues in many cases that are new to the latest update of Premiere. If you do update you will also need to clear your media cache before re-importing files that have previously failed.

    The media cache can be found here: 
    Mac: /Users/%username%/Library/Application Support/Adobe/Common
    Win: \Users\AppData\Roaming\Adobe\Common\

    More details can be found here: 
    https://forums.adobe.com/thread/2152942

  6. i cant figure out why this is happening

    2 votes

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    2 comments  ·  Premiere Pro » Import  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    Are you able to post a sample clip so we can investigate the issue on our end?

  7. BUG: After last update APP doesn't show JPG properly

    2 votes

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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    Could you post a sample file that we can look at on our end?

  8. T

    2 votes

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    2 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    Please update to the latest version - 12.1.1 which was released earlier this week. It has a fix for a couple different PNG issues.

  9. C200 (CRM) Proxy creation not working due to lack of support audio

    4 votes

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    1 comment  ·  Premiere Pro » Formats  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    I would maybe recommend using one of the DNxHR LB UHD presets to generate your proxies. H.264 doesn't support 4 channels of mono (that's how my audio is configured - yours may be different). You can find more about how to create your own ingest preset here: https://helpx.adobe.com/premiere-pro/kb/ingest-proxy-workflow-premiere-pro-cc-2015.html

  10. Variable frame rate clips offline in latest version

    5 votes

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    1 comment  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) commented  · 

    Could you use an app like MediaInfo to find out what the video and audio codecs are in the files? It is possible that the removal of QT32 support has something to do with this. I can import a screen recording from an iPad Pro without issue.

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