AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA)

My feedback

  1. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug. Can you provide us with a link to a file that will not import into After Effects 15.1? Send it to aebugs@adobe.com if you don’t want to post publicly.

    After Effects 15.1 does support DNxHD and DNxHR codec QuickTime files. The problem you are experiencing is likely either a limitation of this support, or a damaged file.

    Since the release of After Effects 15.1, we have seen reports of similar cases where QuickTime files using natively supported codecs will not import. When files are available to us we can inspect them; mostly what we are finding is that the QuickTime file in question is structured in a way that is no longer supported. As the QuickTime format was developed over many years, it incorporated a number of unique features that are not supported natively by After Effects. (For example: complex edit lists, where the…

    An error occurred while saving the comment

    Thanks, we'll have a look at the file. It would also help us to know what application created the file.

    You can install older versions of Creative Cloud applications; instructions are here:
    https://helpx.adobe.com/download-install/using/install-previous-version.html

    When you install a new version of a Creative Cloud application, there are two scenarios:
    - Yearly upgrades install into new folders, and are usually differentiated by whole version-number changes. (Ex., 14.0 vs. 15.0, or CC 2015 vs. CC 2017). Note than when installing a yearly upgrade, there is a hidden option you need to disable to prevent the installer from removing the previous version.
    - Updates and patches install over the previous release of the same version, and are usually differentiated by decimal version numbers. (Ex., 15.1.1 vs. 15.1 vs. 15.0) You can not have more than one of these versions installed at the same time.

    By using an old version of After Effects or Adobe Media Encoder to transcode the video, I meant that you could install a previous year's version (ex., After Effects 14.2 or Adobe Media Encoder 11.2), as offered through the Creative Cloud desktop application. Or, if you wish, revert your installation of After Effects or Adobe Media Encoder to the version last capable of using 32-bit QuickTime processes (15.0.1 or 12.0.1, respectively), before reinstalling the latest updates.

    I hope that helps clarify what's possible.

  2. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thank you for filing this bug. Can you provide a link to a sample file that behaves as you describe?

    With the same file, do you get the same results or different results in After Effects 15.0.1, 14.2.1, or any other earlier version of After Effects?

    The Guess 3:2 Pulldown and Guess 24Pa Pulldown options analyze the footage to try to determine the field/frame cadence of the pulldown. There can be cases where it can fail to do this. In this case, you will need to choose the cadence manually from the Remove Pulldown menu.

    Without a sample file and comparison to earlier versions, we could not say whether what you observe is a change in behavior between versions, a bug, or simply a file that can not be analyzed. My tests on files with known pulldown cadences is not failing in After Effects 15.1.1.

  3. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thank you for filing this bug. Can you please provide more detailed steps to reproduce the problem? Is this on macOS or Windows? Can you provide a link to a file that causes the issue? (I am not able to reproduce the problem with the files that we have.)

  4. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Can you please provide a link to a sample file that demonstrates the problem? Thanks.

  5. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Do either of the Opacity properties have expressions applied? Master Properties override the base value of the property, which won't have an effect if the expressions don't actually use that value. To have an effect on the pre-comp's layers you need to either override the expression on the master property, or make the expression use the value.

    If these properties are not using expressions, can you post the project somewhere so we can look at it?

  6. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thank you for reporting this bug.

    Can you provide us with the project file causing this problem? We will need to inspect the project to understand why it is causing this error. Please post a link to the file, or send an email to aebugs@adobe.com. Thanks.

  7. 6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thanks for filing this bug. I am unable to reproduce the problem you describe using a simple test case. Can you please provide sample files? Post a link here or email to aebugs@adobe.com and we will investigate.

    Does the PSD or AI file contain a Type 1 Postscript font? We are evaluating a problem where After Effects can not load certain fonts of that type, and it's possible that this is the root cause of the crash.

  8. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thanks for submitting this, Nick.

    Could you provide a link to screenshots and/or a sample project that demonstrates the problem. It would help if we could see what you're seeing. If you prefer not to post publicly, send the link to aebugs@adobe.com.

  9. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Can you please be more specific? Which commands? What about them is not working?

  10. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  After Effects » Animation  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thank you for submitting this request, Michael.

    We could use clarification. After Effects can already render to many different video, audio, and still formats, with and without alpha, that are compatible with Premiere Pro.

    If you're having difficulty with a given format, perhaps some investigation is needed. To help you troubleshoot this, it would be best for you to start a new conversation on the Adobe Community Forums:
    https://forums.adobe.com/welcome

    Once you do that, post the link to the discussion back here and I'll take a look.

  11. 13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi Jason. Thanks for submitting this feature request.

    Can you elaborate on how you would like this work?

    You can already import multiple image sequences by dragging multiple folders containing image sequences from Explorer or Finder. (When you drag a folder to the Project panel, After Effects automatically looks an image sequences inside each folder.)

    That's is a fairly simplistic method, so I imagine you're asking for a more refined way to import image sequences. Can you explain how you would imagine this to look and work?

  12. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    In After Effects 15.1, JSX files can be imported just like footage and then referenced using expressions. (This was also possible in 15.0, although the extension was .JSON, and this caused a problem with upgrades to the JSON parser in 15.1; proper JavaScript code is not actually legal in JSON schema!)

    I'd like to give you an example. Since I can't attach files here, we'll do it by text.

    First, create a new text file. Save it with the .jsx extension (ex., "myFunctions.jsx").

    Copy the following into the file (two functions that calculate the circumference of a circle given an input value) and save it:
    {
    "circumferenceFromDiameter" : function(diameter) {
    return diameter * Math.PI
    },
    "circumferenceFromRadius" : function(radius) {
    return radius * 2 * Math.PI
    }
    }

    Now import that JSX file into After Effects 15.1.

    Create a new text layer, and add this expression to the Source Text property:
    footage("MyFunctions.jsx").sourceData.circumferenceFromDiameter(5)

    ("5" can be any value, it's simply the input value for the function.)

    This will return the result of the function, calculating the circumference of a circle with the given diameter, to the text layer.

    If you want to easily reference the function multiple times in an expression, you can declare it as a function in the expression:
    function myFunction(myValue) { return footage("MyFunctions.jsx").sourceData.circumferenceFromDiameter(myValue)};
    myFunction(5)

    Once you've created the expression, you can save it as an animation preset (Animation menu > Save Animation Preset). Of course, for the preset to work in future projects, you will need to have the JSX file present in the project. To help with that, you can create a project template and set it as your default project in Preferences > New Project > New project loads template.

    If you edit the JSX file outside of After Effects, the changes will be automatically recognized when you save the file.

    Finally, although the expression references the JSX file as a footage object, you should add the JSX file to the composition you use it in. This is because certain functions that create a copy of the project, like exporting a Motion Graphics template or using Adobe Media Encoder to render the comp, do not remember to look at expression references to footage objects and will fail to copy the file. (We consider this a bug.) But if you add the JSX file to the composition, the file will be copied.

    I hope that helps clarify what is currently possible in After Effects. If you see additional functionality that you'd like, let's continue the discussion here, or you can create separate requests.

  13. 34 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. 327 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    58 comments  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Do you use Adobe Media Encoder to export your compositions to H.264? The H.264 options in AME are very flexible.

  15. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thank you for submitting this bug report. Can you please:

    1. Provide us with a sample file that causes the problem? If you prefer not to post a public link, you can email it to aebugs@adobe.com.
    2. Tell us which application created the ProRes file.

    Once we receive the file, or details on how we can create a matching file ourselves, we will inspect it to understand what has changed that is causing it not to import in After Effects 15.1.

1 3 Next →

Feedback and Knowledge Base