AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA)

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  1. 2 votes

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    0 comments  ·  After Effects » Animation  ·  Flag idea as inappropriate…  ·  Admin →
  2. 4 votes

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    0 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this bug. I’m not experiencing this problem on my machine, so I’d like to explore this further with you. Can you please tell me:

    What languages are your OS and After Effects are running in?

    I’d like you to try resetting the preferences, and if that doesn’t solve the problem, I’d like to get copies of the preferences files in the before/after states. Please follow these instructions:

    1. In After Effects, open Preferences > General. Click the Reveal Preferences in Explorer button at the bottom. This will open the folder where the preferences files are.
    2. Quit After Effects.
    3. In the preferences folder, navigate up one level. This will be the Adobe/After Effects folder and you’ll see folders for each release of After Effects that you’ve used on this machine (18.0, 18.1, 18.2, etc.). Move (don’t copy, just move) the 18.2 folder to your desktop…

  4. 2 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for filing this request.

    The More Options button is used for more than vector files. The most common use case is for raw video formats, such as RED, Arri, Sony, Canon, etc. There are some other cases, but I don’t have them catalogued in my brain.

    What I’m hearing from you is that the step to get to specific settings for AI/EPS files is an extra click that you’d rather not do. There’s a variety of ways I imagine we could solve this in the UI, everything from trying to make the Interpret Footage dialog accommodate footage-specific custom panels (difficult), to a more accessible menu command for the More Options button, or something else entirely.

    In your ideal world, how would you like to see this work in the UI?

  5. 2 votes

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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this report.

    To understand how After Effects is getting into this crashing condition, we need to profile what it’s doing when it crashes.

    The easiest way is if you could send us your project so we could attempt to recreate the crash ourselves.

    David, do I have your permission to contact you via the email address provided on this site?

  6. 42 votes

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    0 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug. We have been able to verify that the 3D controls in the Composition panel toolbar won’t draw correctly on Windows in two cases:
    1. Changing the display scaling of the monitor while AE is active.
    2. Moving AE (or possibly just the Comp panel) to a monitor with a different display scaling factor.

    The result in both cases is that when AE calculates where the 3D controls should be drawn, it’s not factoring the change in display scale and it’s drawing them in the wrong place. If the display scale increased, there are fewer pixels to work with so the 3D controls either get cut off or disappear. If the display scale decreased, the 3D controls are all there but they get an extra margin on the right.

    The workaround is to restart AE, so that the 3D controls read the display scale correctly…

  8. 2 votes

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    0 comments  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes

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    3 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for posting this report.

    Our devs looked at your screenshot, and this looks like a case where your GPU is running out of memory. Normally we expect After Effects to self-manage in this situation, or at least to give a better error message, so we do consider this a bug.

    To diagnose this further, we need your help. We need more information about your hardware and how After Effects got into this situation. Could you please tell us:
    - About your GPU. Manufacturer, model, VRAM, and driver version.
    - Does the problem persist if you restart After Effects, or failing that, when you restart the computer?
    - What other apps do you have running at the same time? Does the problem occur if you quit them all? (Including web browsers, which are notorious for consuming VRAM.)

  10. 2 votes

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    0 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) supported this idea  · 
  11. 3 votes

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    There is not a built-in method to do this. The best I can suggest is that you copy your custom keyboard shortcut text file from the 17.1 preferences folder to the 17.5 folder. (Choose Preferences > General and click the Reveal Preferences in Finder/Explorer button, then open the aeks folder.) I'm not 100% sure that the old file will be accepted or upgraded perfectly; worst case scenario is that you can copy/paste your changes from the old file to the new one.

  12. 1 vote

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    1 comment  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    There are a couple of different ways that you can accomplish this now.

    Master Properties: https://helpx.adobe.com/after-effects/user-guide.html/after-effects/using/master-properties.ug.html

    By using master properties, every time you duplicate the pre-comp, the individual properties you define in the Essential Graphics panel become independent instances. Changes to these properties are not pushed back from that single instance to the source pre-comp unless you choose to.

    Copy with Property Links: https://helpx.adobe.com/after-effects/user-guide.html/after-effects/using/edit-expressions.ug.html

    If you choose to copy with property links, the properties of the pasted layers will be linked to the original layer with expressions. This allows you to quickly duplicate a layer and link it's properties to the layer it was copied from.

  13. 10 votes

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    5 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    This is an interesting idea. I'm not personally convinced at the moment. Things this makes me think about:
    1. Holding Option/Alt while drawing with the shape tools is already in use: it toggles between drawing a parametric shape and a Bezier path. (For the Pen tool, holding Opt/Alt enables the Convert Vertex Tool.) Command/Control and Shift are similarly occupied. What keyboard shortcut alternative would you recommend?
    2. This only seems useful when the selected layer is a shape layer, and the only action it would engage is drawing a mask on that shape layer. How commonly do you draw masks on shape layers?

    My intuition is that what you're asking for is a way to quickly switch between drawing a shape layer vs. drawing a mask. That is not solely dependent on the single switch in the toolbar, it is dependent on what type of layer you have selected. (The switch doesn't even appear if a non-shape layer is selected.)

    Other proposals have been to separate drawing masks and shapes into separate tools, which could be a way to go although I have concerns about bloating out the toolbar with nearly identical functionality.

    Rather than work on solutions for the moment, let's focus on this: what problem are you trying to solve?

  14. 5 votes

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    4 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi David,

    You can currently use templates that automatically name your rendered files, including the comp name, file path, and other naming options; as described here:
    https://helpx.adobe.com/after-effects/using/basics-rendering-exporting.html#specify_filenames_and_locations_for_rendered_output

    Does this solve the problem you're describing, or do you desire some additional functionality?

  15. 84 votes

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    6 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Rather than "unexpected", I think the problem here is that After Effects is using sorting rules that aren't obvious. There ARE rules, they just don't conform to your expectations. ;)

    I'd like to add to this suggestion (which is good, and I did vote for it) that perhaps instead of just changing the universal sorting rules to be different, that After Effects gives you some sort of control over the sorting rules.

    For example, you could choose whether or not that hyphen on the end of "04-" causes a different sorting order. The option could be called something like "names that end in numerals sort separately" or something like that. And then we can argue over whether it should be enabled by default. :P

    Regardless, hopefully that clarifies that the sorting rules that After Effects uses were intentional and put there for a reason a long time ago, so if we're going to reassess those rules we should do so in a way that doesn't look archaic in another 20 years, and maybe also gives you some flexibility.

    (As you think about this, I encourage you to look at how other apps with sorted lists do this. macOS Finder, Windows Explorer, Premiere Pro, Final Cut Pro X, etc. etc. What do you like about those solutions? What would you like to bring to After Effects?)

  16. 1 vote

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    1 comment  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    I do not recommend using an external drive of any sort for the disk cache directory. There are two complications that an external drive (USB, network, or other can cause):
    - Disconnecting the drive could cause the error message that you are experiencing.
    - Speed of external drives is generally slower than internal drives. The intent of the disk cache is to be a high-speed backup for the RAM cache, so slower drives negate the intent of the disk cache.

    I do recommend an internal SSD for the disk cache. If you are using a laptop and don't have the ability to install a second drive, use the laptop's internal drive (which is hopefully an SSD) for the disk cache, and limit the disk cache size in the After Effects preferences to prevent it from overfilling the internal drive.

  17. 105 votes

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    15 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    > Didn't they just release this in the latest version? I'm surprised this feature hasn't been flagged as "We actually did this one!"

    The April 2019 release of After Effects (version 16.1) does include the new customizable expressions editor. We closed a different request for that functionality:
    https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/33837631-improve-the-expressions-panel-with-basic-scripting

    We consider this request to be different. The functionality that was added in After Effects 16.1 allows customizing the editor interface. This request, as I understand it, is for a console UI in which you can run expression code and evaluate it to test the output.

    That said: part of the new expression editor includes in-line error messages, which can be especially helpful when combined with the JavaScript throw statement. Using throw will always produce an error, so you can force a check on a given value (ex., throw thisLayer.name will show an error containing the layer's name).

    @Joe Clay, is the above helpful towards your request? Would you change your request above based on this new functionality, or do you still want a separate console for expressions?

  18. 1 vote

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jan, in After Effects, "view" refers to the viewer panel, or if the viewer is set to multiple 3D views (top, left, right, etc.), one of those 3D views.

    I don't agree that the existing Center in View command should be changed.

    A different solution is needed to solve your problem, I think. Maybe a new command, "Center in Zoomed View"?

  19. 62 votes

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    59 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    For anyone who is experiencing this problem, please comment here with your OS and hardware configuration. Include the GPU and driver version. Thanks.

  20. 19 votes

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    1 comment  ·  After Effects » General  ·  Flag idea as inappropriate…  ·  Admin →
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