AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA)

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  1. 7 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 2 votes

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    0 comments  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for filing this. Could you please try the latest release of After Effects? The most recent release from last week was After Effects 22.4.


    In the past few months there were some bugs where workspaces would not save correctly when restarting After Effects. Apologies for the disruption As of 22.4, all the bugs around this issue that we're aware of have been fixed.


    If you're still experiencing a problem, please reply here with more detail so we can investigate. We will need to know:

    1. What exact version of After Effects you're using.
    2. What OS you're using.
    3. Any error messages you're receiving.
    4. A description of the behavior. i.e., The steps that you take so we can follow and determine where the problem is.
    5. Screenshots or screen recordings are super helpful for error messages or before/after states.
  3. 3 votes

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  4. 3 votes

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    0 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 642 votes

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    53 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    I'm very excited to announce that keyframe color labels, along with a new design for keyframe selection, are now available in public beta! 


    You'll need to update to version 22.5.0 Build 18 or later to get access. Learn more here: https://community.adobe.com/t5/after-effects-beta-discussions/welcome-to-keyframe-color-labels-in-ae/td-p/12927209


    Thank you for all your input. Please give the beta a try and let us know how it's working for you.

  6. 3 votes

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    1 comment  ·  After Effects » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this report.


    The After Effects team is aware of the problems you describe, that using certain fonts can cause the UI to slow down. The issue is currently under investigation.


    I don't have a solution or additional workarounds for you, but I can tell you what I understand so far. (Apologies to any of my developer co-workers who read this and think it inaccurate. This is only my layman's take on what I've read from your work.) The problem is rooted in the code that produces the individual glyphs that will eventually be drawn on-screen. We've discovered there are two related issues that could be happening, depending on the font you use:

    • The glyph table in the font is constructed incorrectly. This case seems to cause the font code to go into loops that slow down the UI. While we can't fix the bad fonts, we…
  7. 2 votes

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    1 comment  ·  After Effects » Animation  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this bug.


    I was able to reproduce this behavior and have sent this bug to our developers to evaluate.


    Note that this problem only occurs when:

    • You drag via the selection box in the Graph Editor view
    • One of the keyframes is adjacent to a roving keyframe.


    The problem can be avoided by clicking and dragging on one of the keyframes instead of within the selection box.

  8. 4 votes

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    0 comments  ·  After Effects » Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this request.


    Could you elaborate on how you would like to create a mask or alpha channel from shape layers?


    Using a shape as a mask or an alpha channel is already possible in AE. There are several possible methods, and I'll outline some of them below, but please let us know what you'd like to see that is different.


    Method 1: Copy a Beizer shape path to a mask path

    1. This only works with Bezier shape paths. If you create a parametric shape path (rectangle, ellipse, star, etc.), right click on the path (e.g. Rectangle Path 1) and choose Convert to Bezier Path.
    2. Twirl open the shape's Path group (e.g. Path 1) and select the Path property.
    3. Edit > Copy or Cmd/CTRL + C
    4. Select the layer you want to add a new mask to, and draw a new mask on it. It doesn't matter…
  9. 2 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Jan, could you please elaborate what you mean by “CC name”?

    A couple of years ago, Creative Cloud apps like After Effects stopped using the “CC 20XX” branding. We generally refer to the different versions by their technical version number (in your screenshot, 18.4.1), or by the year and month of release (18.4 = August 2021).

    We realize that this can be a little bit confusing, which is why the latest release of After Effects has been versioned as 22.0. This will align it with our coming releases in the year 2022. The other Adobe video and audio apps, like Premiere Pro, have also aligned their version numbers in this way, making it the first time Pr, AE, AME, and Au are all on the same version number! Easy peasy.

    AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) supported this idea  · 
  10. 62 votes

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    10 comments  ·  After Effects  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) supported this idea  · 
  11. 3 votes

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    0 comments  ·  After Effects » Animation  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 9 votes

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 3 votes

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    2 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for reporting this bug. I’m not experiencing this problem on my machine, so I’d like to explore this further with you. Can you please tell me:

    What languages are your OS and After Effects are running in?

    I’d like you to try resetting the preferences, and if that doesn’t solve the problem, I’d like to get copies of the preferences files in the before/after states. Please follow these instructions:

    1. In After Effects, open Preferences > General. Click the Reveal Preferences in Explorer button at the bottom. This will open the folder where the preferences files are.
    2. Quit After Effects.
    3. In the preferences folder, navigate up one level. This will be the Adobe/After Effects folder and you’ll see folders for each release of After Effects that you’ve used on this machine (18.0, 18.1, 18.2, etc.). Move (don’t copy, just move) the 18.2 folder to your desktop…

  14. 2 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for filing this request.

    The More Options button is used for more than vector files. The most common use case is for raw video formats, such as RED, Arri, Sony, Canon, etc. There are some other cases, but I don’t have them catalogued in my brain.

    What I’m hearing from you is that the step to get to specific settings for AI/EPS files is an extra click that you’d rather not do. There’s a variety of ways I imagine we could solve this in the UI, everything from trying to make the Interpret Footage dialog accommodate footage-specific custom panels (difficult), to a more accessible menu command for the More Options button, or something else entirely.

    In your ideal world, how would you like to see this work in the UI?

  15. 2 votes

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    1 comment  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this report.

    To understand how After Effects is getting into this crashing condition, we need to profile what it’s doing when it crashes.

    The easiest way is if you could send us your project so we could attempt to recreate the crash ourselves.

    David, do I have your permission to contact you via the email address provided on this site?

  16. 102 votes

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    3 comments  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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  17. 3 votes

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    1 comment  ·  After Effects » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this bug. We have been able to verify that the 3D controls in the Composition panel toolbar won’t draw correctly on Windows in two cases:
    1. Changing the display scaling of the monitor while AE is active.
    2. Moving AE (or possibly just the Comp panel) to a monitor with a different display scaling factor.

    The result in both cases is that when AE calculates where the 3D controls should be drawn, it’s not factoring the change in display scale and it’s drawing them in the wrong place. If the display scale increased, there are fewer pixels to work with so the 3D controls either get cut off or disappear. If the display scale decreased, the 3D controls are all there but they get an extra margin on the right.

    The workaround is to restart AE, so that the 3D controls read the display scale correctly…

  18. 34 votes

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    4 comments  ·  Premiere Rush » Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  19. 3 votes

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    3 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for posting this report.

    Our devs looked at your screenshot, and this looks like a case where your GPU is running out of memory. Normally we expect After Effects to self-manage in this situation, or at least to give a better error message, so we do consider this a bug.

    To diagnose this further, we need your help. We need more information about your hardware and how After Effects got into this situation. Could you please tell us:
    - About your GPU. Manufacturer, model, VRAM, and driver version.
    - Does the problem persist if you restart After Effects, or failing that, when you restart the computer?
    - What other apps do you have running at the same time? Does the problem occur if you quit them all? (Including web browsers, which are notorious for consuming VRAM.)

  20. 2 votes

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    0 comments  ·  After Effects » Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) supported this idea  · 
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